I ordered Aubrieta Katie Mix plugs on the 5/9/26 and they arrived on the 11/9/26. That is what I call quick delivery. The plant plugs were in excellent condition. They were planted out on the 18/9/2... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Only gave 3* because of the incompetence of the delivery company – 'InPost' The hanging basket plants were dry & half dead after a 10 day transit !! Some of the plants were lose in the box along... Mehr ansehen
Unternehmen hat geantwortet
My pre-planted hanging baskets arrived in great condition but sadly the mix of colours hardly matched the photos in the listing on the email I received as there appeared to be only two colours. Howev... Mehr ansehen
Unternehmen hat geantwortet
Easy to make my order , delivery was quick. I didn't delay in potting them into larger fibre pots and made sure they were watered, they have been kept on window sill. But since then four of these wa... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!
Kontaktinformationen
Vereinigtes Königreich
- gardeningdirect.co.uk
4.2
Gut
25'216 Bewertungen
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Careless packing.
The items I ordered were delivered in a box with Pansies at the bottom, and then, Hyacinths and Alliums plonked on top of them, which resulted in the pansies very squashed and flattened, and some broken.
I undid the package and put them in the Greenhouse, and, managed to revive some enough to be used, but, as it was the pansies that I most wanted, I was disappointed.
14. September 2026
Antwort von Gardening Direct
Kathleen Cooke,
We are truly sorry to hear that your pansies arrived squashed and damaged due to the packaging. We understand your disappointment, especially since the pansies were what you most wanted. We are reviewing our packing methods to prevent this from happening again.
Please contact us at cs@gardeningdirect.co.uk with the subject Trustpilot Review and your order number so we can help resolve your issue.
Kind regards,
Gardening Direct Customer Service
Exceptional quality…
I have made several purchases since Spring of this year. The quality of the Hanging Baskets and plants purchased have been exceptional.
3. September 2026
Antwort von Gardening Direct
Peter T,
We're delighted to hear that the hanging baskets and plants you've purchased from us since spring have been of exceptional quality. Thank you for your wonderful feedback!
Kind regards,
Gardening Direct Customer Service
Antwort von Gardening Direct
Thank you for your positive feedback, we appreciate it.
Kind regards,
Gardening Direct Customer Service
Plants were in excellent condition when…
Plants were in excellent condition when they arrived.
3. September 2026
Antwort von Gardening Direct
Mrs Joan Edgar,
We're so pleased to hear that your plants were in excellent condition when they arrived! We truly appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
Easy online ordering and arrived on…
Easy online ordering and arrived on time always turn into lovely flowers will use again
4. September 2026
Antwort von Gardening Direct
Sharon O,
We're so pleased to hear that you found our online ordering easy and that your flowers arrived on time and turned out lovely. Thank you for your wonderful feedback!
Kind regards,
Gardening Direct Customer Service
Antwort von Gardening Direct
Jenny Wren,
We're so pleased to hear that you were happy with your order, especially the careful packaging and super quick delivery. Thank you for your positive feedback!
Kind regards,
Gardening Direct Customer Service
Can't get the staff !!!
Only gave 3* because of the incompetence of the delivery company – 'InPost'
The hanging basket plants were dry & half dead after a 10 day transit !!
Some of the plants were lose in the box along with 50% of the compost, so had obviously been tipped upside down.
Gardening direct shipped a free replacement that arived in 3 days in good condition.
11. September 2026
Antwort von Gardening Direct
John Davies,
We're truly sorry to hear about the issues you experienced with your initial delivery, particularly the condition of the plants and the damaged packaging. It's clear that the handling by the delivery company was not up to standard. We're glad we could send a replacement that arrived in good condition.
Kind regards,
Gardening Direct Customer Service
Poor service
I bought pack of 3 Gerberas. One looked almost dead on arrival and one was pretty poor.
They sent me the cost of one with hardly any apology or anything for compensation. What's the good of that? They had run out of the plant and I couldn't send elsewhere for a replacement without the cost of delivery.
Why didn't they send new plants? I ended up with one out of the three.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Gardening Direct
Pauline Cox,
We are truly sorry to hear about the condition of the Gerberas upon arrival and your disappointment with the resolution. We understand your frustration at receiving only one viable plant out of three. We are reviewing our plant handling and customer service procedures to prevent similar issues.
Please contact us at cs@gardeningdirect.co.uk with the subject Trustpilot Review and your order number so we can help resolve your issue.
Kind regards,
Gardening Direct Customer Service
As I always say I am very happy with…
As I always say I am very happy with the service I have had and the quality of the plants I have received
3. September 2026
Antwort von Gardening Direct
Ida Leigh,
We're so pleased to hear you're very happy with the service you've received and the quality of the plants. Thank you for your wonderful feedback!
Kind regards,
Gardening Direct Customer Service
Lovely healthy plants
Lovely healthy plants, carefully packed and arrived in tip top condition. All now potted on or planted out and flourishing in the autumn sunshine.
11. September 2026
Antwort von Gardening Direct
Ian Adams,
We're so pleased to hear your plants arrived in tip-top condition and are now flourishing in the autumn sunshine! We appreciate you sharing your positive experience.
Kind regards,
Gardening Direct Customer Service
Antwort von Gardening Direct
Elizabeth Rosemary Yapp,
We're delighted to hear that you found the ordering process easy, that your delivery was prompt, and that you received excellent plants! We truly appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
Trailing pansy for winter baskets.…
My order was delivered quickly and in good condition at a reasonable price.
10. September 2026
Antwort von Gardening Direct
Gail,
We're so pleased your order arrived quickly and in good condition, and that you found the price reasonable. Thank you for your wonderful feedback!
Kind regards,
Gardening Direct Customer Service
Fantastic service
Fantastic service. Great plants. Very healthy, good condition. Already planted out and doing well.
The delivery service is extremely good.
3. September 2026
Antwort von Gardening Direct
Customer,
We're so pleased to hear that you received fantastic service and that your healthy plants are already thriving after being planted. It's wonderful to know our delivery service met your expectations!
Kind regards,
Gardening Direct Customer Service
Antwort von Gardening Direct
Mrs Linda Najim,
We're so pleased to hear that your order arrived in good condition and was well packaged! We truly appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
Antwort von Gardening Direct
Gee,
We are so happy you received great plants and excellent service! We appreciate you sharing your positive experience with us.
Kind regards,
Gardening Direct Customer Service
Lovely plants
Lovely plants, efficient ordering service. Plants arrive in good condition.
4. September 2026
Antwort von Gardening Direct
S.J.Overy,
We're so pleased to hear that you found our plants lovely and our ordering service efficient. It's wonderful to know your plants arrived in good condition. Thank you for your positive feedback!
Kind regards,
Gardening Direct Customer Service
Part order received
I have received two of the items I ordered, and these plants are fine.
Still awaiting the final 2 items.
10. September 2026
Antwort von Gardening Direct
Shareshill Post Office & Store,
We're glad to hear the plants you received are fine! We are actively checking on the remaining items for you.
Kind regards,
Gardening Direct Customer Service
Not much to say.have away mean happy…
Not much to say.have away mean happy with your plants
31. August 2026
Antwort von Gardening Direct
juliet healey,
We're so happy to hear that you are pleased with our plants! Your positive feedback truly brightens our day.
Kind regards,
Gardening Direct Customer Service
Well packed plants in prime condition…
Well packed plants in prime condition on every order
11. September 2026
Antwort von Gardening Direct
Debbie Byers ,
We're so pleased to hear that your plants are always well packed and arrive in prime condition with every order! We truly appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
Good service
Good customer service and was kept up to date by the courier as to when order would be delivered. The plants arrived in a good healthy condition.
3. September 2026
Antwort von Gardening Direct
Graham Tharby,
We're so pleased to hear you received good customer service and were kept informed about your delivery. It's wonderful that your plants arrived in such healthy condition!
Kind regards,
Gardening Direct Customer Service
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