A very positive experience and conversation with the seller. The seller Max knew what Arthur was looking for, and made sure that Max would produce a great product. I would be interested in having some... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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A very positive experience and conversation with the seller. The seller Max knew what Arthur was looking for, and made sure that Max would produce a great product. I would be interested in having some... Mehr ansehen
Unternehmen hat geantwortet
I've always loved gamegear, getting to play all the games I had as a kid is awesome. They accidentally sent me the wrong SD card and was super easy to swap it. All I did was text them. They got back t... Mehr ansehen
Unternehmen hat geantwortet
I bought the 512 GB Greatest Hits collection for Pi 4. When I popped it in, it loaded right away, but most of the games were missing. I trouble shot it the best I could but couldn't figure it ou... Mehr ansehen
Unternehmen hat geantwortet
Purchased an NES/SNES combo unit as a birthday gift for my sons. SNES gameplay had several issues (minimized screen size, poor audio quality and severely reduced gameplay speed). While it took a while... Mehr ansehen
Unternehmen hat geantwortet
We Play and Review Each Product We Sell. We're a group of video game-manics who strive to import and provide quality video game products, to gamers all over the world. Our team source products directly from manufacturers and fulfill orders via our self-built fulfillment network, eg, overseas and domestic facilities, air cargos, etc. We employ world-class carriers like UPS, DHL, USPS and FBA as our shipping partners for international and domestic shipping. Most importantly, we play and review each product, like a real gamer does before we sell it. US Location: GameGear.net 201 Ruthar Dr. Newark, DE 19711 Email: support@gamegear.net Phone: 323-334-0979
201 Ruthar drive, 19711, newark, Vereinigte Staaten
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The mini console is awesome! It has so many games loaded and all play smoothly. The only game that did not work out of the box is Paperboy. Max Fu from gamegear.net fixed for me almost immediately. He even uploaded a vid specially for me. Awesome product, awesome service!
Great service! Max sent me a new controller when the one he sent me started to malfunction. Thanks Max!
My stupid machine glitches. They sent me a new power supply still glitches sometimes

Antwort von GameGear.net
We are very happy with our purchase and when one of the remotes stopped working after 3weeks they promptly sent us a new one no questions asked! Great service!!
Very good quality hardware and the UI is nice done as well. These are the 2 things I worry the most about when purchasing these types of products online but it didn't disappoint. However, I'm not sure how to open the slot where the faux cartridge goes in. I feel like i might break it if I try to hard. Other than that great product. I bought one that included Genesis games. Also, the folks at Gamegear reached out to me immediately after purchase to see if I had any questions. I recommend buying one and I'd buy from them again.
Played for a bit then the system had an error!after that the system went blank!the very day I got it!👎what a waste of money!!

Antwort von GameGear.net
After ordering snes classic for Christmas, kids opened it up a week late. It would not power up, after finally contacting Max, he sent a new console. This one turned on, but the games were bery sluggish. Decided to just cut my losses snd return the product. I contacted Max to get instructions for a return. No answer. Finally found return procedure on the website. I sent it back 2 weeks ago and have heard nothing. I’m beginning to feel like I’m out $100 plus shipping. Do yourselves a favor, find another place to buy this.
Edit: original order number GG5099

Antwort von GameGear.net
I’m pretty sure gamegear deletes comments (definitely the negative ones from their website!). They were super helpful and responsive until you buy their faulty product, after that they went completely silent! No way of returning either! After posting negative comments they started responding and sent me a card that was meant to improve play, which it didn’t too much. Horrendous customer service! This is not an honest company.

Antwort von GameGear.net
Update on previous review:
I purchased the snes famicon mini classic edition ultimate remake in December. The product didn’t work, and I worked quickly with Max fu to get the console returned. It was returned on Friday January 8, confirmed by tracking. In the time since, I have sent multiple emails to coordinate the timeline for the new console to be sent. I have received no replies. I’m looking for resolution to the agreement around the return of the defective console.
Update: Feb 5 2021
The replacement console finally arrived! Better yet, IT WORKS! It’s been a long but worthwhile process. These guys will take care of you! Thank you for all your hard work!

Antwort von GameGear.net
Been waiting on a refund for over a month and they have confirmed that they received the return. They stopped responding to my emails. Shady business. 2 star bc I did receive an item that works fine.
Update: Communication resumed after the bad review and explanation was only offered on the trustpilot page so it feels like it was more so to save face with future customers. Nevertheless I was refunded after the bad review so Im satisfied now.

Antwort von GameGear.net
Update: The console itself works really well and has no issues. As for the second controller, the company did send out another to honor what the original description and box said. I would recommend ordering from them just make sure to read all the details and know the packaging may not be correct.
Original: I ordered a NES basic console which should have came with 2 controllers “as stated in the details” at the time I ordered and is also still stated and pictured on the console packaging. However when I received it, 2 weeks after it was supposed to be here, there was only one controller in the box. I emailed 3 different times over the last month and finally received a response to say “we haven’t been able to update the packaging yet, but the console now only comes with 1 controller and to read the page details.” Yes the page details now says 1 controller but at the time I purchased I know it said 2 because I specifically looked for that detail when ordering! I will not give this so called company any more money and you shouldn’t either.

Antwort von GameGear.net
At first tried to order from their website. Their paypal account was closed. Asked them via msg and a day later they told me they have a Walmart seller account. Finally ordered a Nintendo on Dec 13. They created the mailing label and did not ship the item. By Dec 19 I got worried and asked them whether the item will arrive on time. They finally shipped the item on Dec 21 (8 days after the order that was "in stock"). The console never arrived, USPS showed shipping was delayed. Then in January they marked as delivered and I did not receive anything. I asked them to refund the purchase by Dec 29, and opened a credit card dispute on Dec 30. The merchant sent a message on January 11 that USPS should have delivered and I have to go ask USPS.
This is a chinese scammer (name is Max Fu from what I found online) who pretends to sell Nintendos in his free time. There is no real seller, no company, no customer care, no responsibility. This is just a guy who runs with your money.

Antwort von GameGear.net
I have written several emails and never recieved a response. Snes games are at less than 1 fps and audio is horribly chopped to the point i cant tell what it is. I even tried the games that were tested to no avail. But the fact this is my second request for a review and i havent recieved a response to my several attempts in weeks leads me to leaving this review. I even gave a tip....
After review i was contacted about the issue and shipped a new memory card that has fixed the issue. Everything works now and i would recommend the product.
I purchased the Nintendo w some 2000+ games Dec 2020, with the 2 controllers for my bf for Xmas. I was excited when we plugged it in and everything worked, with the exception of some games. It is a cool looking gift, he was surprised and loved it

Antwort von GameGear.net
UPDATE 2/3/21- Seller finally responded again and agreed to send out a replacement unit. Unit arrived and is working without any issues. Although it took some time and multiple requests, seller did ultimately make things right and I am happy we finally were able to get this resolved
Update 1/21--Seller has gone MIA again- Said they would send a replacement out on Jan 10 and have had zero response since then. (Also was given the same bad response about the missing 2nd controller as others have posted when I asked about that) No tracking, no order confirmation yet after sending multiple requests. Very frustrating as I was a repeat customer. Sad too as there is a huge market for these and just very minimal testing(literally just to see the unit powers up and loads correctly after the SD card is loaded.. how could there be so many reviews for consoles showing up DOA?) and customer service could go a long way. I NEVER post bad reviews but feel like this is the only way to try and get thru to them. All I want is a working product. I have no problem updating this review if this is ever resolved but I am losing hope at this point
Update 1/10- Seller has responded and said they will send out replacement
Unit didnt work, wouldnt power on at all. Seller is MIA, wont respond to any requests for replacement or a refund. Buyers beware!!!!

Antwort von GameGear.net
We are happy with the product and the reasonable price. Communication was good also. We are very happy. Would buy from again.
Worst purchase in purchasing history, I’ll never by front his company again. The Nintendo I bought was broken into pieces. I sent gamegear an email with pictures about a week ago and still have not heard back.
Gamegear is a trash website to by things from. Y’all suck

Antwort von GameGear.net
**UPDATE 2/1** Max and Gamegear sent an updated card which seems to be doing a better job with SNES games. it's not 100% perfect but given the improvement in some of the key games we wanted to play it is good enough. In my limited experience, Super Mario Kart works this time as does Super Mario World which both had not worked with prior card. Star Fox and Madden 98 still do not run well enough to play but overall the NES and SNES game experience has been good enough and with working games the kids are happy so i'm happy.
PRIOR REVIEW:
I bought this for my kids and the snes games are super laggy to the point where its unplayable. I emailed support twice and texted them and have not heard anything back. Very frustrating and disappointing.

Antwort von GameGear.net
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