FurnitureWorld Bewertungen 

Excellent experience. I have always been a bit warey of buying furniture online without seeing it. Furniture World offer a free returns service if you dont want to keep the furniture.
I had lots of help from
Sam, Rachael, Zia and Claire.

I wanted to send one unit back and order a bigger one and the one I wated to return was collected the very next day.
Thank you

Love the living room furniture purchased
Customer Service & delivery were excellent
Would thoroughly recommend this company

Dear Customer Services Manager,

I am writing to formally raise a complaint regarding Order No. 292864.

The four-seater sofa delivered to my home has arrived with one section damaged. Photographs are attached for your review. This is extremely disappointing, particularly given the wait time for delivery.

Following your instructions, I arranged for a technician to attend my property to assess the damage. I took the day off and remained at home waiting for the scheduled visit. At approximately 3:00pm, the technician contacted me to explain that he had prior appointments in Bodmin and St Austell and would attend my address afterwards.

By 6:20pm, as he had still not arrived, I called to request an update. I was informed that he had already gone home and had cancelled my appointment without any notification. When I questioned why I had not been informed after waiting all day, he hung up the phone . I consider this highly unprofessional and unacceptable.

I entered into this purchase agreement with Furniture World, and therefore I expect your company to take full responsibility for both the damaged item and the conduct of your appointed contractor.

Please confirm, as a matter of urgency:

1. When the damaged section will be properly repaired or replaced.
2. How you intend to address the missed appointment and lack of communication.
3. What steps will be taken to ensure this does not happen again.

I expect a prompt resolution. Failing this, I will have no option but to escalate the matter further and seek advice regarding my statutory consumer rights.

I trust this can be resolved quickly and professionally, and I look forward to your response.
Or pick it and return back my money and you have to sort out a Sofa instead the one I dumped.The matter was handled quickly and professionally by the responsible employee at Truro Oliver store.

Sent the wrong colour bookshelf.

We came in this morning to have a look at the range of dining tables and chairs that Furniture World Newquay had to offer.
Debi was kind and courteous and gave us all the information that we required with regards to the set that we liked.
We have come away feeling very positive about our whole experience.
The store is bright and welcoming with staff who are really happy to help with any enquiry’s you have.

My husband and I have been looking for ‘leather’ swivel rocker chairs with footstools for some time but didn’t want to risk buying on the web site without trying. We have tried quite a few in furniture showrooms and even some of the more expensive ones weren’t comfortable. However, we finally decided to buy 2 from this company and so pleased we did as they were half the price of the ones we would have chose in a showroom and just as comfortable. We only waited a week from placing our order for delivery instead of 3/4 weeks. We are over the moon with everything from placing of order to delivery and communication was excellent.

The salesperson Candice was great, i was after a matress,she was very helpful, and had a wide knowledge of the product I was after, and pointed me in the right direction to suit my needs, very pleased with the service

Ordered complete bedroom furniture from Plymouth branch , received it not long after Christmas. Bed, chest of drawers and bedside cabinet was fine, triple wardrobe one of the doors was hanging off, back panel scratched, top of oak where it's screwed into frame the screw had come through the panel chipping it and protruding through, obviously I rejected it and spoke to my local branch and to be fair they arranged for a replacement, that came yesterday and guess what, damage to the front where another screw had been screwed in wonky and the same on the side. Spoke to the branch and sent in pictures of the damage once again I have rejected it. As of yet no one has contacted me or updated me on what they are going to do. Just starting to get annoyed now.

Prompt response to telephone enquiries by helpful operator. Efficient delivery service. Unfortunately had to return item as it was not suitable. Again return was promptly organised and refund given without any quibble. Would not hesitate to use this company again because of their excellent customer service

Customer service and communication was excellent from Henderson branch👌
Absolutely love my double bed, sleep time pocket pillow top mattress and nz made base.

Really helpful sales assistant Candice spent a lot of time talking to us and giving us different options on our furniture choices.

The customer service from the team at Furniture world was excellent. I unfortunately had issues with the delivery company, but the Furniture world team acted on this quickly to resolve with the supplier and were very personable and friendly to deal with in doing so.

They came out to quote on carpets
Not one call afterwards
So ordered elsewhere
Wasted your own time and fuel as well as my time
Just tried to order some furniture today and left my details online
No call, just an email saying “order online”
Asked about a phone call or ordering in store, another email back basically saying “order online”
They clearly don’t want your business when you’re waving a white flag trying to buy things, not everyone wants to order online. Some people like dealing with people.

I placed an order for a hallway bench in September with an intention to receive it within 10-12 weeks, as stated on company website. I was happy to wait. It was supposed to arrive mid-December but only recently when I asked about the status of my order did I receive an update that the furniture wouldn't be with me until February! If I hadn't asked for an update I wouldn't even know about it.

What a waste of time. I would not recommend this company.

I was told this furniture would be here 2nd week in December it has now changed yet again to the 3rd week in December. I advised about the fact I would need some notice to donate the furniture I already have now you tell me delivery it will be at the discretion of your carrier.

Did you also realise that no one from this company has ever contacted me with an update, I have had to do all the follow ups! Equals a despicable level of zero customer service.

This order was placed on the 2nd of September and now you're telling me Christmas delivery is not guaranteed I'm surprised you are still in business. My experience has been not only disgraceful but shambolic with zero customer service, and without any apology until my call with a manager this afternoon.

Once this terrible experience is concluded be assured, I will never shop with again. I will not be organising removal of my furniture until I have a delivery date, because you would not care if I was sat here over Christmas with an empty lounge and you would not call or email to let me know either.

Excellent communication, advice and good prices. Made the whole buying experience stress free. Thank you.

We ordered an Oak TV cabinet from Furniture world, but it arrived damaged in soaking wet dirty packaging.

We then had two further returns, each with damage to the lacquer on the furniture.

Customer service were very helpful each time but the quality control on the furniture is shocking.

The couriers were badly informed. Polite enough but with the return/exchange coming as a complete surprise to them each time they arrived, no overshoes or other precautions to keep flooring clean/dry in bad weather.

Both my husband & I were looking for a replacement Vi-Spring bed & we met Ben. He definitely knew the products, we were guided through all of the various options. He was so helpful & made the whole process seamless. If you need a new bed just visit the Plymouth branch & ask for Ben.

Ordered the Soho bedside tables and chest of drawers. We were told the bedside tables wouldn’t be in stock until the end of November, which was fine.

On 18th September, Furniture World emailed to say the drawers would be in on 1st October and asked if we wanted them sent together. We replied the same day asking for them to be sent separately — no response.

By 21st October, still no drawers, so we chased it up. They then asked us the same question again! After explaining (again) that we wanted them separately, we were told the drawers still hadn’t been dispatched and the bedside tables are now delayed another three months because only one is in stock — even though we ordered two!

We’re cancelling, getting a refund, and won’t be ordering again.
P.S. The website still says the Soho chest of drawers are “in stock and ready for QUICK delivery” — totally misleading.

We took delivery of two swivel chairs but one of the seats had a problem. A man was sent down to check it out the next day and he ordered a new seat which arrived very quickly and was perfect. I would like to compliment the staff in Truro for an excellent service in both the purchasing, delivery and sorting out a problem immediately with no hassle. It makes a change these days to have such wonderful kind service. Thank you so much.