FirstService Residential Bewertungen 349

Horrendous - should be sued over and over and not in operation
They are complete idiots and only want their bank holidays. Today being Presidents Day while everyone else is at work, they are taking today off. Our buildings have too many units and too many problems and issues which they ignore and only care about their holidays. They are getting paid enormous amounts of money and don't work They don't follow through, or follow up, they ignore emails. The person in customer service could not do simple math to figure out the 3 payments showing not paid added up to the amount that was due. She told me I had to call the my bldg office to let them know I paid and that FSR cashed my checks. I told her no, you need to call them. So they cash my checks and don't bother to debit my account. Crooks. I told the Regional manager they all suck and should not be in business and that the executives of the company make sure they are unreachable, and that is because they are in 'hiding'. I've reported them to DBPR. FSR has lost all of our records in the office, they cannot find any records or just don't want to. I could go on and on how awful they are. The blame one party out of a conflict without hearing the other sides story. Quick to blame and fine without knowing the facts what transpired. And on and on and on....

Not a great experience

I have been a condo owner for over 30 years of several condos along the Gulf Coast. Terrible process when collecting HOA fees because they don't provide quarterly coupons or reminders. They use an autopay service called click pay that charges owners $100.00/transaction and very unresponsive if there is a issue. So if you use this service expect to pay an additional $400/yr just to pay your HOA dues. If your payment gets lost in the mail, your fined to death with late fees. If I were in the market to purchase a condo, and this was the management company the HOA was using, I would look at another condo in a different complex. I can not recommend this company. Thirty years of owning condos, and this company is absolutely the worst.

With all these complaints about this FSResidential, the attorney general should be investigating this company. A group of us filed a complaint against FSRESIDENTIAL and the manager at Images for the outrageous increases of HOA they placed on the owners. Nearly a 200 percent increase in HOA. They send out letters persuading you to vote a certain way which is deceptive. The manager, Mrs Rubio gives herself a bonus and an increase every year meanwhile our HOA payment are being tripled and owners are going into financial ruins because of this. They don't take responsibility for anything. There is no security, our entrance sign has been removed for over a year and never replaced. You complain about something and it takes 6 months to fix it. I'm hoping the FL attorney general investigates

My HOA has been (mis)managed by FSR for over a decade. They failed to perform so many of their responsibilities, and our recent recompetition of the contract revealed how far behind the competition they are. Even after losing the contract, FSR has found new lows to sink to in their final months, instead of exiting gracefully. I recommend avoiding FSR at all costs.

The name of First Service Residential should be the worse service residential. Never answer calls or emails.
The service is extremely terrible. Under the re-pipe project under NBT, NO plan, NO execution, NO follow up. They should be fired.

I would give 0 stars if possible. I took ownership of my unit YESTERDAY and I have been trying to book the service elevator for weeks. They do not respond to emails and when they finally do, they are not helpful. The person who is supposed to process my registration and set up my portal to book the moving elevator is OOO until jan. 2, leaving me STRANDED over the holidays and unable to move into the home I just purchased. Not to mention my registration documents are sitting in their inbox, so no one at FirstService even knows I own the unit right now. I reached out to the head office and they were unable to find me in the system because of this. Then I ask the guy what I am supposed to do now and he literally told me to sleep on the street. Not kidding, the call is recorded. Absolutely horrendous, I have never been so infuriated in my life. These people should be sued for every penny they have and thrown in jail.

The worst. My condo flooded 4 months ago due to faulty sprinkler pipe on floor above. Not a “sorry”, offer of help, and I have YET to see a dime of insurance money. Incompetent, uncommunicative, and uncaring.

If I could give ZERO stars I would. I firmly believe this company trains their employees to specialize in unresponsiveness and dishonest and unprofessional practices

If you are looking to buy a condo that is managed by FirstService Residential, I would think twice. This management company is greedy and they are constantly hiring contractors to do unnecessary work because they get kickbacks. They pass these costs onto the condo owners disguised as special assessments, and they pocket the kickbacks. The cost to the condo owners is above and beyond the already high association fees. I am not against paying for improvements that are meaningful and add value to the property, or even to enhance the aesthetics. But when this association literally makes up work so they can get the financial windfall from kickbacks, it's very disenchanting.

Non-respect des rendez-vous et vol du contenu des colis

Poor management slow response delay process lack of communication season period made residents suffering lack of safe and health issues. Lazy employees. Cannot manage properly. Not recommended to every condo residents to you will regret for this useless company.

Very terrible experience

First services residential North Las Vegas Nevada has let our homeowners association property go extremely downhill. We have exterior light for building hanging by wires for years, pool light broken to the side not standing up. Pet waste receptacle severely damaged and not refilled in years. Dead trees plants everywhere throughout the association for almost a year now, irrigation problems. parts of the building fell to the ground, signs destroyed, FSR they don't treat one homeowner the same as the other favoritism. Plaster coming off jacuzzi. 2 Windows broken they were advised they took no action. Numerous addresses that are on the building you can't read the address sun damage. Exterior shutters throughout the community the paint is severely peeling off unsightly. Oil stains in the driveways HOA takes no action. There's only one sidewalk on one side of the street and the numerous cars are parking on the sidewalks because their driveway is short they have garages but they choose to park on the sidewalks HOA takes no action children elderly people cannot walk on the sidewalk nor can dogs they burn their feet and almost get hit by cars numerous times throughout the year because the FSR not following ccnr's. FSR the communication is terrible they hardly ever get back to you it's very stressful living in this HOA everything's gone downhill and there's no accountability with FSR. They keep saying that they don't have any money to fix numerous items. They're getting $302.50 per month from each 150 units. Plus all the interest from the money that they have in the bank. I pay $3,600 a year and all I hear is they don't have the money to fix anything they keep raising the association fees.
It took FSR 6 months to fix the pedestrian gate the handle was broken off and it was unsecured. We have graffiti in our association that's not being taken care of. They will ignore your concerns and bully you.
Special assessments and raise association fees and let your property values go down and association go down from unkept. They are responsible for the outside of the building the exterior and everything I listed in this email shows that they're not maintaining the HOA property.

I am incredibly impressed with the outstanding service provided by Terri Fawcett at First Service Residential. She is highly professional and always goes above and beyond to ensure her customers are well taken care of. Her dedication and attention to detail have truly exceeded my expectations. I am extremely satisfied with the way she handles everything, and I highly recommend her services.

Agree with all of the one star reviews here. Would not recommend this property manager for any community. Lack of maintenance and management skills. Will drive costs up as the people they hire do not have the skills to negotiate contacts effectively. Will let vendors gauge the community. Notice communities they manage and the fee increases those communities experience.

I'm based in Maitland, Florida. Natasha who answers the emails has always returned promptly to my concerns and any questions I have. She's patient and allows me the time to fix any issues that arise with tenants. I couldn't ask for a better person to be on the other end of the phone/emails. I don't know much about the company but I can only gibe you my experience about Natasha and tell you how helpful she is.

Any star above one for this company Was almost 100% written by one of their own employees or One of the many LLCs they’ve Created to help them steal more money from their customers. Seriously, all of these management companies are insanely corrupt, but FSR and associa Are the leaders. I literally was the board president and did not receive responses from several FSR employees. They broke a number of state laws and stole all the money from my association for over 15 years knowing that by doing so we would not be able to pursue a lawsuit. What’s worse is that these communities make up 80% percent of residential Properties across the nation and I know that what they did to my community, they have done and continue to do to others. They stole over $1 million from my Association fraudulent sham work, And what’s more concerning is that in my opinion it seems like a lot of money, but in reality, that should be multiplied by AT LEAST 15 Because as I mentioned, I know this is not just happening in my community. I’ve spoken to people across the country and I’m part of a group of advocates for this industry.