Foxhills Jewellers Bewertungen 

I purchased a pair of Tiffany & Co. earrings from Foxhills for £245. They were described on the website as “Preloved – Excellent”. Unfortunately, when they arrived I was disappointed with the condition. There were visible marks/scratches and one of the earring backs appeared noticeably different in colour from the other.

I contacted Foxhills and was able to return the earrings, and they subsequently processed a full refund of the £245 purchase price. However, I was still left out of pocket for the original £11.99 postage and the cost of returning the item.

I appreciate that the refund was processed without a dispute, but I don't think an item in the condition I received it should have been described as “Excellent”. I would therefore have expected the issue to have been picked up before it was sent out.

The refund was handled satisfactorily, but the condition of the item was disappointing.

These guys carried out a repair to my wedding ring. Very professional from start to finish. Would definitely recommend them.

Very prompt delivery, excellent service

Great service.
Prompt delivery and very helpful staff.
Would highly recommend.
Thank you

I purchased a beautiful ring from their lovely shop on Old Down Estate Bristol, love my ring, easy parking and lovely service I’ll be back for a look at their lovely Tiffany display

Although the item was not suitable for me the jewellers were excellent - beautiful presentation, quick delivery and no quibble returns

I rarely place reviews that are negative but my dealings with this company over a perfectly reasonable enquiry have led me to feel so incensed I have to place this on record.

I had spotted several bangles on their site but as I have an immune condition that affects my wrists I was keen to ensure that the sizing of the Bangles would be sufficient. When viewing their site it was not clear whether there were any bangles available in larger sizes so I chose to at least ask. I was delighted to hear back from them especially when it sounded so positive that they did have some 19 & 20cms & had asked which specific Bangles I had in mind. I immediately grabbed the details of my top 3 and excitedly awaited their reply so I could confidently put them on my Wishlist for loved ones to buy me.

Unfortunately for me, when Foxhills respond it is done anonymously, as a STAFF MEMBER so despite having an initially positive experience all I know is the next responses clearly came from a very negative, sullen individual. Unwilling to provide the information that their helpful colleague had asked me for. The difference between them is night and day. My problem is that this is now the only staff replying to me now!
I cannot fathom why it is so difficult to provide me with an answer to a reasonable question when I had already been told they did have larger sizes & I was merely supplying the missing info I was asked for. Having had those initial high hopes the replies clearly were not helpful nor courteous. I just wish I could bypass this negative representative. The replies could easily be attributed to a competitor or disgruntled employee. As a potential customer I feel FOXHILLS POLICY ought to at least be for each reply to be attributed to specific staff in order to ensure ownership of their responses to be traceable, which would usually be to praise the help given. I am none the wiser as to whether all or some of my chosen Bangles would fit me. Should a member of Foxhills wish to check the veracity of my review I will gladly supply a string of emails.

Very speedy service and happy with my gorgeous Tiffany bangle

Absolute 1st class from start to finish was unsure to which size to get sent them pics of things to see which would suit best an they couldn’t be more helpful x

Quick delivery, very happy with bracelet.

Great Customer service.
Ordering is easy. They post the item out straight away.

They want there customers to be happy.
BIG THANKYOU,

Beautiful Jewellery and impeccable service, lovely helpful people aswell who go the extra mile. Look forward to my next purchase!

I bought a Tiffany ring for over £2,000 that I needed to return or exchange. Due to travel, I missed the 14-day return window by a small margin and asked if they could make an exception. The answer was a flat no — no flexibility, no alternative, no effort.

I offered solutions of my own: a buy-back, or store credit toward another piece. Every door was closed. At no point did anyone attempt to find middle ground or treat me like a customer worth keeping.

For a purchase of this value, the lack of goodwill is staggering. This isn't customer service — it's rigid policy weaponised against the very people keeping them in business. Inflexible, indifferent, and entirely unwilling to help.

The first clue about the credibility of Foxhills is their claim to be the "oldest jeweller in the UK", which is nonsense. They were called Parsons up until 2020, when they rebranded as Foxhills, claiming a heritage that applies only to the name.

Spend your money somewhere that values it.

I had good Service from Fox Hill’s. I was in communication with them before I purchased my Ring. They were extremely helpful and informed me that I could return the ring. Should it not fit however the ring does fit it’s perfect thank you so much for the good service! We certainly shop here again.

Beautiful authentic jewellery, I contacted this company to enquire for a video on a Tiffany item, within 20 minutes I was sent one. The customer service I received following this was superb. Not only did I receive my jewellery the following day, it came beautifully packaged as exactly as described. I saved alot of money too as the item was like brand new. Thank you foxhills for this great experience. Im already looking for my next purchase! 10/10

Excellent service; immediate posting; beautiful second hand bracelet

If I could leave 0 stars I would. Disgusting company and the worst customer service I have ever experienced in my life! My partner purchased a Tiffany bracelet as a surprise for my birthday (he was unaware that these are second hand as it is not very clear on the website), he paid £12 for this to arrive the following day as we were going on holiday WHICH IT DID NOT! It took a further 5 days to arrive, by the time it arrived we were already away and family had to collect this. We arrived home late last night and the bracelet does not fit. We have provided confirmation that we were out of the country, therefore unable to return this item and they have still refused to issue a refund! The bracelet is not in a Tiffany box and I do not believe that this is a legitimate item as I have the matching necklace purchased direct from Tiffany and they are completely different colours of ‘silver’ and the stamps are totally different, the stamp on the bracelet purchased from Foxhill Jewellers is also squint. We will now be contacting trading standards regarding this.

1) I have had zero correspondence with yourselves, it is my partner who was in communication with you and he has questioned authenticity via email and was ignored. You also tried to flag this post as defamatory (How unprofessional!)

2) Even the length of this bracelet does not match any of the sizes on the Tiffany website and we have now purchased the same bracelet direct from Tiffany and will be using this as evidence to prove the bracelet purchased from yourselves is a fake!

3) I have now saw several other posts of people questioning the authenticity of their items and all of this will be submitted to Trading Standards as proof.

4) WORST COMPANY I HAVE EVER EVER DEALT WITH, AVOID AT ALL COSTS! This item was only £60 cheaper than purchasing directly from Tiffany, please pay the extra and do not be scammed like we have been!

The holiday confirmation was sent as you attempted to state that my partner had allegedly signed for the bracelet, he sent confirmation to prove that we were out of the country when the bracelet was sent out and were clearly not in a position to try this item on, check it was legit or RETURN this item within your 14 day timeframe. Any half decent company would have taken this into consideration, my first time ever leaving a review as I have NEVER experienced such terrible customer service in my life. If you could send across the ‘supporting documents’ that this item is actually legitimate we would greatly appreciate it! As I have no idea how being a completely different colour to my matching necklace, a squint stamp and being a different size from any of the sizes on the Tiffany website would make this item legit. The quality would have been better buying it off TEMU!

Also very strange how you are continuously replying to this public post trying to justify yourself, yet have completely ignored my partners emails regarding this!

I have no idea how the box states they were established in 1710 when the company changed names in 2020. This alone seems very very suspicious and fraudulent!!!!

The customer service from Michelle are Foxhills was over and above anything I could have expected. The knowledge regarding the item I bought was superb and I was reassured every step of the way from selecting to ordering to delivery. I thoroughly recommend them to anyone who wants total piece of mind when buying a luxury piece of jewellery.

Given the age and history of the Jeweller's I found the whole purchase very transactional.

Fast delivery