NCIX Bewertungen 

absolutely awful, they mailed me broken ram and it took them 3 months to reply to my ticket i had to send in a ticket for a ticket it was so bad, i had 5 tickets running for a single order and they just blamed be for breaking it, basically they are a bunch of idiots

Ordered a laptop mid-April - said it would ship within 1-3 days. Of course they took payment very promptly, made it look like shipping was immediate. Wait 2 weeks. No updates. I send 2 contacts via online feedback form. No response (eventually received 2 weeks later). I tried calling and at least the agent gave me an update is that they're backordered and shipping soon. One month later, I get email says it has shipped. But I have no clue... still waiting a month later and no laptop... even if the laptop arrives eventually, this rating will stand... lousy lousy service. Really makes you appreciate Amazon service and integrated supply chain to tell you exactly where your order stands and shipping status.

Wow. Ordered a new laptop a week ago after watching sales for a month, the order processed and they charged my credit card for it. I Chose to have the in Stock item delivered express. The order After not shipping all week I contacted them as to why.
I had to wait a full day for a reply, and was told item had been discontinued and there were none left (why charge my card then?, and why not contact me right away as this money has been charged to my card?).
I was told I could substitute an item with similar specs. The only ones that had the specs as the one I had been charged for and was waiting for were $150 more ( not even 10%of the value of what I had paid)
So I called head office to see what could be done, after waiting for over an hour or hold I got through only to be told they cannot substitute an item of higher value despite those being the only thing on par to what I had purchased.
Sunday I received an email offering me one of the substitutes at the price I had paid. But due to the answer I had received Friday I ordered elsewhere on Saturday.

Monday is received a call regarding the matter, was apologized to and given a gift card.
All in all I wish things could have worked outs differently.

I used NCIX several years ago to purchase hardware for two custom built computers. Transaction and shipment went very smoothly and I could easily follow the order on the website. Placed an order recently where all items were listed as 'In stock' on the checkout page. Order was processed the next day and the motherboard was 'Back Ordered'.

Now the fun begins. Forget trying to get a hold of them. Waited 30 minutes on hold and was then asked to leave a call-back number. Left my cell number, one week later still nothing. Left two messages on the website. One claims you hear back in 2 business days. Still waiting after 3 business days.

So now I'm on hold again, trying to cancel the motherboard so I can order it from a more reliable vendor. I will *never* buy from NCIX again.

Worst online experience I've ever had. Messages are not answered, requests to void transactions are not done. Filed a complaint with my credit card company, Consumer Protection BC and the OPCQ. This isn't how a serious business should function.

I'm going to start this off by saying I have never publicly complained. I've never felt the need to, but my experience with NCIX has been so frustrating, so time consuming, that something needs to be said. I ordered 5 computer parts from them, all of them for pick-up from this Coquitlam store. Only 1 of the 5 showed up within the 1-2 days. I find out that 2 of the items are now on back order. Annoying, but not that big of a deal. I get an email 4 days from the order date saying my second item has been shipped. I check in to the store to see if I can pick it up.. It's not there. Maybe only the greyed out items in the email have actually shown up to the store? Either way the emails aren't very informative. So I resort to calling them. Worst automated call service I have ever experienced. EVERY time I've called (5-6 times because this seems the only way to edit or actually accurately track your orders) it has taken 10 minutes at LEAST... For them to tell me they will call me back. What's the point of making people wait 10-15 minutes on hold for you to tell them you'll call them back? Makes absolutely no sense. On top of that, one time that I called the representative called back and didn't even wait for me to pick up the phone.. two rings in, I pick up my phone to answer and the guy hangs up.. fantastic, now I get to wait on hold for another 10 minutes for them to tell me they'll call me back. So now it's 11 days since I ordered, only 2 items have shown up to the store. I've cancelled 2 of the items because I'm tired of dealing with NCIX, and I'm still waiting on my 3rd item. Of which I just called them to ask about the status of the shipment (another 15 minutes on hold, then a 30 minute wait to get called back) I accidentally gave him the wrong order number because it was off the top of my head, so I look into my phone, get the right number and correct myself. Representative goes silent (I assume he's looking at my order) after a while of silence I say hello to check if he's still there. He says hello back and hows it going. I say I was just checking if he's still there.. few more seconds of silence AND HE HANGS UP! Unbelievable, there was no asking for my order number again, no trying to clarify the miscommunication, no consideration for the fact that I've dealt with their call service again. Just straight up hangs up. NCIX you need get it together. Find some new call center representatives and fix that call-back system entirely. Overall this has been by far the worst experience I've ever had with any company I've dealt with. I won't be doing any business with NCIX anytime soon.

I ordered a phone charger using their gift cards. It's been over a month and the order still says pending. They won't reply to any of my messages. I won't do any further business with them, now that I can't trust them to ship items I have paid for.

I wouldn’t recommend NCIX at all. Save yourself a multitude of potential headaches and shop somewhere else. My experience has included a product that shipped damaged and took over 2 months to get a replacement, and a simple online order of a product listed “in-stock” on the web site that turned out to be out of stock after they processed my payment.

Add to that the ultra-long wait times on the phones (if you can get through at all), unresponsive support, and a web site design from the early 1990’s, and it’s honestly not worth it to buy a single screw from these guys let alone real, sensitive computer equipment.

I’ve used NCIX multiple times and I’ve used their competitors as well. NCIX doesn’t even come close to competing in any categories of service, quality, attention to detail, processing times, shipping times, customer care, phone/messaging infrastructure, user experience, and the list goes on.

It’s been truly disappointing on every single front – I thought I had found another reliable, reasonably priced online retailer, but boy was I wrong. Hopefully this saves someone else the nightmares I’ve gone through with these guys. I will never purchase from NCIX again.

10 days I ordered a screen, 9 days it a been since they took my money on my credit card and order pending. I called 2 times over 10 min waiting no one answers. Reversed my transaction. Do not trust them.
Garbage and stay away

I've bought my last three PCs from ncix, but this will really be the last product I buy from them. My new Dell PC arrived without a working keyboard. Dell support agreed it should be replaced but because of some numbers shell-game with their product key they refused to acknowledge that I had a keyboard. Ten days to get thrown under the bus by Dell. Back to ncix support for another couple of weeks run-around until finally they suggested I go back to Dell. Time to cut my loses and move on - maybe to Amazon next time.

Please the company the employees the store is a bunch of cheapos they can't price match from Amazon.CA when anywhere else can I don't see what the problem is which the guy had done for me before and now tells me that he can't really got me upset ill stick with best buy thank you very much!

I ordered a GTX 1060 AMP! Edition GPU from NCIX during the black Friday weekend. They then I email them about not receiving it, and they say that it had been in back order since the day after cyber Monday! Which they thought wasn't worth telling me. After that day, I had emailed them 7 times asking for refunds, but wait no replies after a whole week. NEVER USE NCIX.

I've been using them for 6 or so years never had a issue with support or anything.

Pros:

Fast & Reliable
Price Match
Several Payment Options
NCIX Points Card Program
Free Express Shipping on several Items
I could go on..

"I had bought a Galaxy Table S from ncix in 2015 and got damaged. I took it to the store that I had purchased it from September 20 2016 and I was told that they will either repair or replace it since the warranty was still valid. Nevertheless to say that as of today December 18th 2016 I have not received my tab back and despite my call to the headquarters last week and the assurance of rectifying the issue ASAP, I have not heard anything back from them. I am extremely disappointed and will NEVER shop with them again, very frustrating process and misleading information from NCIX has made it very clear that they DO NOT CARE ABOUT THEIR CUSTOMERS. "

I ordered 2 laptops online. Price verified, but there were issues with paypal. I contacted customer service, he walked me through steps to fix paypal issues, and I emailed him back the transaction ID. 4 days later no update so I contact to see where my order was. I was told that the payment didn't work and I needed to submit it again. I checked my bank statement and paypal statement and found out that the payment had been already been made, was asked for paypal transaction id again and gave it once more. No update. Called a few days later and was told they didnt know where my payment was, but because it was taking so long they would arrange for my order to be picked up so I wouldn't have to wait an extra week for shipping. Finally got the confirmation that payment went through and immediately received word that they cancelled my order. Turns out that despite offering me in store pick up, another brilliant employee cancelled my order because they don't allow paypal for pick up orders. Now after 2 weeks of calling/emailing 5 times a day (and the on hold music for NCIX is "The Colour of the Wind" on repeat, for 30 minutes each time I call), I'm told that the laptop I bought is now sold out. They kindly offered me to start the whole paypal order process over for an inferior laptop for more money, which I declined. I have been told that I cant be transferred to a manager, which is also lovely, so my complaints will all be online. Avoid this company.

I have been ordering from NCIX for several years and have always been a satisfied customer. Until this year. On Friday the 25th 6pm, I ordered most of my parts for a brand new PC (total of 1400$) including a computer case and memory Ram (the rest of the parts were ordered the next day). Payment went through the next day. Then three days later, tuesday at 8pm, I receive an email informing me that my order was "Partially shipped". The computer case and my RAM were now "back order" eventhough when I ordered 4 days prior it said "in stock"! What kind of inventory management is that? My computer case is B.O. for 5-8weeks....

I called customer service explaining that I was very disappointed to know 4 days after the placement of my order that my items were B.O. Keep in mind that we are now tuesday 8pm and that black friday and cyber monday deals are pretty much over and the more popular items are now out of stock. So after a 30mins wait (I get it, busy week-end, I understand the long wait) someone answers me and so I explain my situation. He has to transfert me to an another department because he cannot do anything. He transfers me but the line cuts off during the process.... I call back later on during the day and explain my situation again. I ask for free express shipping or at least a rebate on the stuff I have to rebuy and he says he cant do anything. The guy is even borderline arrogant and says that "Those are the risks of ordering items on sale" and that many other customers are in the same situation as me.

TLDR: Ordered items that were "in stock".
Payment is made on my card, order is processed but 3 days later they inform me that they are out of stock for 5-8 weeks.
Black friday and cybermonday deals are mostly over when I am informed of this.
Crappy customer service who will not offer any compensation on the stuff I have to rebuy because of them.
This would never happen when ordering from Newegg or Amazon.
I am (was) a loyal NCIX customer who bought a total of 1400$ this past weekend and whom is not happy at all.

Good customer service should be a priority. Not this crappy service I was provided with. I am not paying I will never order from them, but I will definitely think about it twice.

I have over the phone shopped with them before I had internet. Generally speaking they are the easiest to deal with. There is price match for most products they sell. They are my one stop electronic gadget store. They have always been courteous and friendly, even under the most trying of times.

20+ years dealing with NCIX and have always had a good experience.

Said it would take 5 days to figure out what the problem was with our computer that wasn't working. Didn't call didn't say there was a delay. Called them again on the 6th business day only to hear them say there was a huge backlog and hadn't got round to it yet and it would be done tomorrow. Wasn't happy with the answer, should have communicated better or get the job done. Didn't discount or do anything to mend the issue so asking for a refund and giving it to the nearby PC store that has 4.8 rating and will fix it same day. Thanks a lot for wasting a week of our time on our main home computer! Highly unprofessional and lousy customer service and well as not getting the work done in time.

I took my PC to the Richmond location to have my video card tested, which I believed was faulty. They told me on the phone this store would be faster service even though it was substantially farther from my home. My reasoning was: I don't want to buy another $400 graphics card just to slot in and test my system for faulty hardware if it turns out it isn't the GPU. I told them this specifically. They took my computer and after a few days told me it was overheating and that's what was causing the freezes (only on one game Dota 2 at very specific, repeatable moments). They had me drive out to he Vancouver location and told me I needed to buy X,Y, Z parts to resolve the issue. I asked them if they tested the GPU. They said no. They just ran all the same software/stress tests I had previously done. I took all my new parts home, installed everything and immediately tested the scenario to find it was still there. I phoned back and said it's still malfunctioning and they had me drive all the way back to test it again. The closest location to my home is over 1-1.5 hours driving round trip. I left it with them and they said they'd keep looking. I again described everything and showed the techs in store what the exact issue was. I again asked them to test my graphics card.
They called me back and said it was fixed. I drove back once more and made them test it in front of me. It was still broken. I asked them AGAIN if they tested my GPU. They said no. I made them test it right in front of me and lo and behold, as soon as the GPU was tested THAT WAS THE ISSUE. I was furious. But it gets better. They offered to do the replacement order of the new GPU for me, which upon leaving the store, I double checked and phoned the company they provided me details for to find out they were unable to provide a replacement. NCIX can't even get their reorders right. I went back into the store and asked why this company couldn't facilitate the return. They said "Oh, looks like it's the wrong company. Oops."
So I had to take the information and do the whole process myself because of their inability and complacency to do the job I paid them to do. The whole process took a dozen phone calls to multiple locations (NONE OF WHICH WERE RETURNED), 4 trips to stores, almost 20 emails and texting back and forth with a store manager and months without a computer.
This entire experience was beyond appalling from start to finish all because they refused to listen to me as a customer and disregarded the importance of my time and money spent chasing them down for answers when they promised me they would have resolutions. I Would NEVER do business with this company again and actively tell everyone I meet to stay away from this horrible business while providing competitors for alternatives.