FNP Bewertungen 

I have been a regular customer of Ferns N Petals and always appreciated your service, which is why I chose to order again for an important birthday gift. However, this recent experience has been very disappointing.Before placing my order, I specifically asked if the stems of the bouquet 99 roses could be covered, and your staff confirmed that it would be customised so that the stems would not be visible. If the staff told me what I see is what I get, I will place the other order. When I placed the actual order later, I naturally assumed this prior communication would be honoured, as customers should not be expected to keep track of which staff member they spoke to. Unfortunately, the bouquet was delivered with all the stems showing, which was completely different from what I was assured earlier.What made it worse was the response I received , instead of acknowledging the miscommunication and offering an apology, the blame was shifted onto me for not reminding your staff again. This is unacceptable, customers should not have to repeat requests or remember which individual staff member they dealt with. Consistency in service and communication within your team is your company’s responsibility, not the customer’s.This order was meant to be a special birthday gift, and it turned out to be a disappointment. While I value the service Ferns N Petals usually provides, I hope you will take this feedback seriously, improve internal communication, and ensure that customers are not left disappointed in such important moments.

Amazing services with a wide variety to choose from.

The product was absolutely amazing, the delivery was lightning fast, and the flowers were exceptionally fresh. Couldn’t be happier with the experience!

I ordered three Rakhi Gifts for USA. One for California, Second for New York and Third for San Francisco. Whist delivering it said it will reach on 31st as I paid extra super delivery charge. I received confirmation yesterday that it has reached all three above mentioned location. When I checked with my Sister and Neohews…all three said they have not received it. I had given their email address and telephone number as well but none had received any tracking info or text or email of delivery. Only I received it and the gift rakhi’s are missing. I have raised complaint but awaiting response. Their chat boat is not efficient either so I am left in limbo.

Best flower shop and cake was delicious

Quick last minute service and fresh flowers delivered

Terrible product quality and no compensation offered.

I live in the UK and placed an order for my son and daughter in laws 1st wedding anniversary. The order was delivered on time but unknown to me, the flowers were already open and almost over when they arrived. Consequently, they only lasted 4 days - and for the price paid, this is way below expectations.

I raised a complaint only to be told that this has to be placed within 24hrs of delivery.

This is totally unreasonable:
1. My son is not going to tell me when the flowers arrive that they were poor quality when they were a gift.
2. I only found out that they had been thrown away a week later when I arrived in Singapore myself.

The company flatly refuses it is at fault nor will it offer any form compensation. I will not be using them again and warn others to stay away too.

I am writing from Istanbul, Turkey, regarding a recent order I placed through your platform: a personalized Plant Pot & Guess Body Mist combo for my wife, who resides in Singapore with our two sons.

I selected express delivery and uploaded a personal photo to be printed on the pot. Unfortunately, the order was not delivered on time, which completely ruined the surprise. I was forced to inform my wife, who then had to contact your local customer service team herself — defeating the entire purpose of the gift.

When the order finally arrived, it was highly disappointing:

The flowers were nearly dead

The photo was missing from the pot

The delivery was significantly delayed

To make matters worse, your response was to offer a 15 SGD coupon for a future purchase and to decline our request for a replacement with a healthy, personalized plant — as was clearly shown on your website.

I want to emphasize:

This was meant to be a special and personal gift. A discount voucher cannot compensate for the disappointment caused.

We only requested what was promised on your platform — nothing more.

My wife should never have been involved in resolving this issue, as the entire point was to surprise her.

Therefore, I request the immediate delivery of a fresh plant with the photo I uploaded — exactly as shown on your website — by tomorrow. You are welcome to retrieve the failed delivery.
If this cannot be arranged, I expect a full refund without delay.

FNP has completely lost the plot in Singapore. Extremely bad quality of flowers and even worse customer service. Not sure they can survive for long in a competitive market.

it's my first ordering for fnp sg. The delivery is timely and my wife love the flowers which is very fresh.

CAN YOU BELEIVE BECAUSE OF YOUR CARELESSNESS A PLANT DIED
Absolutely pathetic service by FNP!

I had placed an order on 3rd April for 2 products —

Customised Pen (₹800)

Jade Plant (₹200)
Plus delivery charges — specifically mentioned it’s for a birthday gift on 4th April.

Despite clear instructions, multiple follow-ups, and continuous chasing with FNP customer care and their delivery partner Bluedart — my order was shamelessly delivered today on 7th April — 3 days late!

This has completely ruined the purpose of the gift. The plant arrived fully damaged and the pen is nowhere worth ₹800 — extremely poor quality.

The person I ordered it for has already left — making my time, money, and efforts a total waste.

This is not just poor service — this is clear mental harassment and emotional distress for the customer. Zero professionalism. No accountability. No support.

Such experiences totally break customer trust. I demand a full refund immediately. Will never recommend FNP to anyone!

Highly disappointed.

FNP is an Indian platform that use sub-contractor(s) in Singapore to do their on-line business. Poor quality of flowers, non-delivery and non-refund can happen to you as you can never reach them in Singapore. Think before you order.

Great service and quality products

I am very thankfully to fnp which address I provided is wrong but they are worked with patience and resented my order to the receiver

I have ordered on FNP on 13th feb for delivery on 14th feb(order no. 6011884701).
This order was not delivered on specified date with the reason as "Unable to find Address". Though delivery person has neither attmpted nor called for the same. When I called the vendor he mentioned that FNP has assign this product to wrong vendor.
when I called up FNP helpdesk I never got clear indication on the date. Also the person was extremely rude and reluctant to give clear answers.

For valentine day the price was Rs 400 extra which was dropped on next day.