Flyachilles Bewertungen 

I had a few questions and emailed customer service and they answered my questions. I cant wait to receive theses lamps

Product is well designed and different! Check out easy and love the free shipping.

I really like this fixture, but DO NOT like the idea of an integrated LED. When it fails, I’ll have to replace the entire fixture, and if this one isn’t available, I’ll have to replace them all. Great for the company selling fixtures, not so great for me or the environment.

Great buying experience. Great products. Excited to get these installed.

Easy to find out what I want to and all process is smooth and easy

Product descriptions on the site can be misleading and, thus, incorrect. When they say a light is dimmable, it is NOT,
Recently I purchased a ceiling fan/light from Flyachilles. A critical feature for me was that the light be dimmable, so I carefully read each product description to ensure that the fixture was dimmable. I settled upon a fan which expressly said that the light was dimmable and placed the order.
After receiving the fan and installing it, however, I found that the light was not at all dimmable. It was possible to change the quality of the light (from BRIGHT white to BRIGHT amber) but there was no way to dim the brightness of the light.
When I contacted customer service, their initial response "we’re very sorry for the disappointment.
... It does not support brightness dimming (increasing or decreasing light intensity). We understand how this could be confusing, and we sincerely apologize if the description was unclear."

In the end, they resolved the issue to my satisfaction.

Repeat customer, love my first light so much I came back to order 3 more. These put out much more light than any other brands purchased before.

The products are great, customer service has been responsive. Having a system to give ETA for delivery is needed in my opinion. Not only did it take a month, which we were told is unusual, to get our order, there was no way to track it the first 3 weeks. We are Contractors and this makes our jobs much more difficult. We do plan on making another order, but hoping for an ETA prior to do so.

I still haven't received the product but you make sure I receive a survey?????
Terrible customer service which to me is more important.
SLOW AND TERRIBLE DELIVERY SERVICE.
I ordered $1000 dollars in lighting and they can't even use FedEx overnight or 2 day shipping. I ordered the product on February 26 and I still have yet to receive it. The day of this review is March 14.

So far I’ve been very happy with the ordering process and can’t wait receive my lights

The ordering experience was fine however I’m unable to track the delivery using Shop. Also, I tried calling today, but was diverted to a Healthcare promo. I love to know when my order will arrive.

My difficulty in obtaining an expedited shipping upgrade was responded to and successfully handled very quickly.
Thanks

I am tremendously impressed with customer service. After realizing a mistake on my end of the online ordering process, Cleudia very kindly and efficiently took care of the matter. We were able to handle this and a slight payment adjustment easily through a couple email exchanges.

I sincerely appreciate the customer service team's patience in taking the time to explain everything to me because I'm not very informed about this topic. They really took care of me.

My order was charged twice in my bank account.
It took three days to place my order.
It was difficult to communicate with your Co.
And now I'm trying to cancel one charge in your company. I don't need 12 lamps; I only need 6. Please, help me to fix this mistake.
Thank you
Mirthea Nevisi

Flyachilles is a totally unsatisfactory operation! My light fixture was manufactured in Asia and was of poor quality. The fixture was not UL listed so unsafe to install. They don’t have a return and refund policy that is fair to consumers. They send multiple messages to negotiate a unreasonably small refund. I don’t recommend that you buy from Flyachilles or any other company that ships from Asia. There are other lighting companies which don’t manufacture their own products and are operating similarly under different name ie Vakkerlight. Buyer beware!!

I didn't intend to write a review, but all in all, this was a great experience.

I just want to say i am highly disappointed in this company. I made a very large order for my home project and my sons room. Initially, i was offered free express shipping but during checkout it only showed the standard shipping. I went ahead to place my order of over 1,000 bucks. When i reached out to customer service to apply the express shipping i was asked to pay an extra 160 bucks for express shipping, which i did. 6 of the items were immediately shipped and i was told the pending 3 items will be shipped in 2 days time. 5 days later and no tracking number. i even wrote an email and was ignored. I finally contacted support again and was told the 3 items were shipped via standard shipping. why??????????????????????? This will really affect my plans and ruin our designs. This company is proving to be unreliable and they do not care about their customers at all.

Company has agreed to a full refund of my non-working lights. Deducting one star since the lights failed to work, otherwise, satisfied with the outcome.