Excellent service I had to contact them as I made an error when booking and they sorted everything out without any issues Received the item and I’m very pleased with it
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Excellent service I had to contact them as I made an error when booking and they sorted everything out without any issues Received the item and I’m very pleased with it
Unternehmen hat geantwortet
I’ve ordered jewellery from here multiple times and been gifted jewellery from here too. I wear every piece literally every day, I don’t even take them off to shower and they don’t tarnish at all. The... Mehr ansehen
Unternehmen hat geantwortet
Rosie was a joy and such a help from the start. Really communicative, gave great advice for a Valentines Day gift and made loads of adjustments for me in the face of being an indecisive nightmare... Mehr ansehen
Unternehmen hat geantwortet
Absolutely beautiful bracelet in which we could have a long message engraved. (Could only get a few words with other brands) Customer service amazing - helped us to get the piece at very short notice... Mehr ansehen
Florence London Jewellery is a British brand based in the UK founded in 2017 by Rosie Florence. Our small team make personalised engraved and enamel jewellery, making perfect gifts for men, women and children. We serve customers through our website and pop up at shows and events across the UK such as Spirit Of Christmas, offices in central London and Badminton Horse Trials.
Charnock House, W12 7QX, London, Vereinigtes Königreich
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent service I had to contact them as I made an error when booking and they sorted everything out without any issues
Received the item and I’m very pleased with it

Antwort von Florence London UK
Brilliant customer service and product. They couldn’t have been more helpful with a enquiry I had and then the whole process through to receiving the product was just first class. Can’t recommend highly enough, thank you

Antwort von Florence London UK
I received a bracelet as a gift for Christmas but the enamel came off within a short period of time. I reached out to the company and received a personal response within an hour and they were on to resolve the issue within 24 hours. Yes, there was a fault however as a customer I really appreciate the efforts to rectify the issue within a timely manner.

Antwort von Florence London UK
Great company to deal with. Had a small query, phoned up & it was resolved immediately. The bangle I bought for my Grandson,s 21st is excellent, I,m sure he will love it. Thanks very much for your excellent service.

Antwort von Florence London UK
Amazing customer service and beautiful jewellery.
Recently gifted a bracelet. Love it so much. I was so impressed that I have just purchased gold heart studs which are perfect.
Will definitely buy from here again.

Antwort von Florence London UK
I’ve ordered jewellery from here multiple times and been gifted jewellery from here too. I wear every piece literally every day, I don’t even take them off to shower and they don’t tarnish at all. They’re so cute and customer service is always great. My necklace broke as it caught on something and they sent me a replacement :) Always shop here for my jewellery and recommend them to all my friends.

Antwort von Florence London UK
I don’t normally write reviews, but this company (and Rosie) were so fantastic that I had to. Firstly, the jewellery is absolutely stunning. Secondly, the customer service is exceptional. The delivery came very quickly and I was not disappointed with the items I ordered. Honestly, I’m so happy I found this company and it will be the first place I think of when I need to purchase timeless jewellery. Thanks so much

Antwort von Florence London UK
I wanted a particular engraved necklace and contacted Florence London via WhatsApp to see if this was something they could do. The response to my questions were immediate and the piece of jewellery was dispatched within 24hrs of purchase. The quality of the piece is gray and the service from start to finish was amazing. Will definitely purchase from here again.

Antwort von Florence London UK

Antwort von Florence London UK
Brought the open bangle for my daughter who is over for Christmas. I engraved on the inside ‘my heart holds you when my arms cannot”.
The bangle is absolutely beautiful ♥️ she will love it and it will definitely make her cry
Prompt delivery and beautifully packaged in a little box. Will definitely order from Florence again.

Antwort von Florence London UK
I purchased a bangle as a birthday present to myself - containing my 5 years old son’s handwriting and I couldn’t be any more in love. It was made and dispatched so quickly and I feel confident in the creator, knowing should I have any problems I’m able to reach out. Thank you.
Bracelet broke within 5 wears, really unhelpful response from the store.
Store followed up review with several passive aggressive and accusatory email responses- no offer to resolve the situation, then tried to have review removed as said they thought it was for someone else- no accountability.

Antwort von Florence London UK
I received Florence bracelet for my birthday. It was amazing and really good quality. I have since ordered three for my grandchildren. Two as christening gifts the other for passing her exams. Rosie the owner was so helpful and it's excellent that you can speak on the telephone direct. This is the perfect keepsake for someone special in your life.
Sandra Bancroft

Antwort von Florence London UK
I have now bought 3 items from this company, and I have to say the customer service is excellent, any questions answered very quickly, the products are also excellent, so pleased to have found such a wonderful helpful online shop with high quality goods.

Antwort von Florence London UK
Received such a gorgeous Gift from this company. Can't wait to order more gifts - thank you
Slight error in my order but rectified quickly and in time for the event. Communication was quick and helpful.

Antwort von Florence London UK
I ordered a special engraved bracelet which I absolutely love love love. Fantastic customer service with Rosie too. Fast delivery and amazing product. I would 100% recommend to everyone and will be ordering again. Amazing ❤️

Antwort von Florence London UK
I found this company by chance & so glad I did!
Just received my first piece, a gold necklace with a loved ones handwriting.
Excellent, friendly customer service. Prompt despatch.
A beautiful piece for my daughters 30th in memory of her dad.
I will certainly be ordering again and recommending to my friends.
Thank you 😊

Antwort von Florence London UK
Absolutely beautiful bracelet in which we could have a long message engraved. (Could only get a few words with other brands) Customer service amazing - helped us to get the piece at very short notice but in time to congratulate our daughter on her GCSE results. Love it! Very impressed.
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