Flowers were beautiful
Flowers were beautiful, packaged with care and were delivered the day after I ordered them. Will definitely order from company again!!
14. März 2024
Bewertung ohne vorherige Einladung
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Unternehmensdetails
Vom Unternehmen geschrieben
Our family-owned business offers a large assortment of floral arrangements, wreaths & other craft items – professionally designed and guaranteed at the lowest prices. Whatever the occasion, you can be sure that we’ll personally cater to all your needs and requirements. We have also started to provide Party Supplies for all events. Whether that's Gender Reveals, Birthdays, New Years Eve or even the Queen's Jubilee 2022 - We have products for every special occasion that is going on in your life.
Kontaktinformationen
M278EZ, Manchester, Vereinigtes Königreich
- hello@floralfestivities.co.uk
- floralfestivities.co.uk
FLOWERS ( a Surprise ) Response ???
Well, where to Start. I paid for a Floral Display and Next Day Delivery. I will assume the Person or Whoever calling Herself Charlotte is Real and Not a Virtual Assistant ( she Seemed Driven By:- We Fulfilled Our Obligations ) OK hope My True Experience Can Be Published. The Delivery I Paid for on Tuesday 19.07.22 was for Next Day Delivery Wednesday 20.07.22. Being an Old Romantic I Thought the Extra Few £, s paid were worth it to Get The Display the next Day. When it got to early evening and no sign of the Floral Display I emailed FLORAL FESTIVITIES LTD and Asked where My Delivery Had Got too. Their Reply ( Charlotte ) First ever Contact off Them, Because You Placed The Order at 1.35 pm it was past their Cut Off Time and Out of Our Control!!!!. Right as a Retired High St Businessman I'm going to try with great Difficulty to be Polite and not Upset Anyone
Why was I not Informed of this. It was get it yesterday for a Ladyfriend and this Old Ronantic Boy of 71 Next week was quite excited only to become very upset & Annoyed by the No Show of the Floral Display and The Cold Response I Received. Need I state The Impact this Had on Me? Stayed Home all Day. CONTACTED them re my concerns only to be told we have Fulfilled our Obligations ( in each of their emails 3 or 4 kept saying Your Hanging Baskets Will Be With You Tomorrow ( Thursday ). More Infuriation as I Ordered a Floral Display. Is it a Generation thing? No Words of Comfort, Sorry For Messing Up! The Damage is not The Delay or The £20 paid. As the Song goes
" I'm Only Human After All..... Shame I'm the Only One is this Matter AN ADDITION, WE ALL HAVE BAD DAYS. Even You! Sometimes it Helps To Be Humble.
If I Can Be Bothered , I'll send all Your Contradictory Emails to Trust Pilot. Or Being The Owner of The Hanging Basket Shop, Maybe You Would like to. Then People Can see all The Next Day Delivery Status emails that somehow changed to 1 to 2 days. After I had Complained. By Being So Stubborn Your Loss js The 90% nice side of me
Goodbye. "Im only Human After All
Don't Put The Blame on Me
IM STILL WAITING FOR THIS Floral Display. I've Never Had This Problem with Evri. ( Hermes ) Before. What's. THE PROBLEM WITH These Flower People. Now 16. 50 pm
21. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Floral Festivities Ltd
Hi Stephen. This is Charlotte, I am not a virtual assistant - I am the owner of Floral Festivities. As I have advised in several emails (we have responded as soon as we received your emails) that you paid for Express delivery with EVRi. You placed an order at 1:35pm, the cut off date with EVRi is 12:30 midday which then rolls over to the next day. I have been courteous, and polite throughout our conversations whilst receiving abusive messages - as a businessman you should know that there is usually low tolerance with such behaviour. Our system automatically sends you notification emails as your order is processed - so you have been kept informed throughout. As stated in my email - we are unable to provide any compensation as we have fulfilled our obligation and followed our delivery /dispatch policies and procedures. As stated in one of many emails I have responded to, you have a tracking number and EVRi sends you text messages regarding the journey of your parcel and a timescale of which your parcel will be delivered.
I find your review totally unfair and unjustifiable as we have done nothing but provide a professional, friendly service. This is the first time we have ever received a negative review and this is based on your misunderstanding of a delivery service.
As stated, in my last and final email to you 1 hour ago, that we hope you enjoy your arrangement that is due to arrive between 2pm and 4pm today.
I have given you a full explanation and you are continuously being abusive. I suggest that you take your custom elsewhere as we do not tolerate this behaviour from any one. Please do not contact us again.
Amazing!
Amazing attention to detail on every single product. Fast delivery and fab customer service. Cannot wait for future purchases. Would definitely recommend 10/10.
26. Mai 2022
Bewertung ohne vorherige Einladung
I bought a dog bone of these lovely…
I bought a dog bone of these lovely ladies for my groom room it was super easy to order, great customer service and super fast delivery I absolutely love it and had so many people say it’s lovely 😊
17. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Floral Festivities Ltd
Thankyou so much for your lovely feedback 💜
Prompt excellent service as always
Prompt excellent service as always. Fantastic quality love my flowers for dad's grave. Thanks ladies xx
15. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Floral Festivities Ltd
Thank you so much for your lovely feedback 💜
Fantastic garlands and wreaths for both…
Fantastic garlands and wreaths for both Christmas and Jubilee celebrations. Great party packs for the jubilee also. Great products, fairly priced and great door to door service. The wreaths are a work of art.
Keep up the good work, we’ll be back soon.
Martin
10. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Floral Festivities Ltd
Thankyou for your lovely feedback 💜
Perfect!
I have 2 wreaths from the ladies. A fun Halloween one and a traditional Christmas one. Both are absolutely beautiful. Craftsmanship, attention to detail and customer service all spot on. I look forward to future purchases.
10. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Floral Festivities Ltd
Thankyou so much for your lovely feedback 💜
Beautiful items with a big choice of…
Beautiful items with a big choice of personalised options. Would definitely recommend
9. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Floral Festivities Ltd
Thankyou so much for your lovely feedback. 💜
Amazing service!
Amazing service! Fast delivery and great quality items! Will continue to shop on this site.
Thankyou! 😁
8. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Floral Festivities Ltd
Thankyou so much for your lovely feedback. 💜
Wooden coasters and wreath
Beautiful product very well made looked amazing on my table would definately buy again goods received very quickly and presented lovely great value too
8. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Floral Festivities Ltd
Thankyou so much for your lovely feedback. 💜
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