Had a hall and front room fitted by Sahir who went way beyond to ensure that we had a perfect fitted flooring,even with the the small issues that the rooms throw at him his work was perfection. Al... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Really helpful and friendly service from Floors Giant, Newport Road, Cardiff. We’ve only had a quote so far, but the team have been brilliant, answering all our questions and making everything easy.... Mehr ansehen
Unternehmen hat geantwortet
Jamie and Karim at the Newport Road branch in Cardiff were excellent from moment we walked in, helped us with explaining the different types of flooring and allowed us to take a sample home for a depo... Mehr ansehen
Unternehmen hat geantwortet
We have bought flooring from yourselves numerous times,your staff are normally helpful . However, We were at your llansamlett branch on Saturday, 3rd October and unfortunately ,didn't have the sa... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Floor Giants we believe every great space starts from the ground up. Since 2017 our family-run team has helped thousands of homeowners, landlords and trade professionals find the perfect foundation for their projects with our huge range of premium-yet-affordable flooring. From timeless solid wood and parquet to on-trend luxury vinyl tiles (LVT), durable laminate, sumptuous carpets and low-maintenance artificial grass, we stock it all under one digital roof and in selected UK showrooms. What makes us different? Choice, expertise and service. More than 5,000 products are ready to ship, with complimentary hand samples so you can feel the quality before you commit. Our knowledgeable advisors are only a message or phone-call away to guide you through measuring, installation and after-care, keeping jargon to a minimum and honesty at a maximum. We process most orders within 24 hours and offer flexible nationwide delivery or convenient Click & Collect, so your new floor arrives when it suits you. We’re also committed to unbeatable value. Direct relationships with leading manufacturers mean you pay trade-level prices without sacrificing quality. Add in sustainably sourced materials, clear recycling guidance and our “Inspire Every Step” ethos, and it’s easy to see why so many customers rate us “Excellent” on Trustpilot. Floor Giants: inspiring every step with quality flooring, reliable service and prices that won’t floor your budget. Shop online today at FloorGiants.co.uk and experience the giant difference.
Expert Flooring Services
Vom Unternehmen geschrieben
- Free On-Site Measuring & Advice
- We make choosing your perfect floor easy. Our team can visit your property with a selection of samples and provide a free, no-obligation quotation to complete your project. Get professional advice and accurate measurements, with no pressure — just guidance you can trust.
- Unlimited Free Flooring Samples
- Not sure which floor is right for you? Order unlimited free samples directly from our website and see, touch, and compare our range from the comfort of your home. Choosing the perfect flooring has never been easier, and it’s completely free!
Enjoy Peace of Mind with Our 12-Month Fitting Guarantee
Book with confidence — your flooring installation is protected for a full 12 months.
When you choose us for your flooring installation, you’re choosing quality and confidence. Every fitting booked directly through our business is backed by a 12-month Fitting Guarantee, giving you complete peace of mind.
If any issue arises due to our installation workmanship, we’ll return promptly to inspect and put things right — completely free of charge.
Please note: our guarantee covers fitting workmanship only and does not extend to product-related issues such as manufacturer defects or natural wear and tear.
Kontaktinformationen
Unit 2 Bemrose Park, Wayzgoose Drive, DE21 6XQ, Derby, Vereinigtes Königreich
- 03330 347 055
- sales@floorgiants.co.uk
- floorgiants.co.uk
15% Off All Flooring
4.5
Hervorragend
609 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 57 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very helpful assistant
Very helpful assistant, knowledgeable, caring and friendly . A truly delightful shopping experience
16. September 2026
Antwort von Floor Giants
Thank you for your fantastic review!
We’re delighted to hear that you received such a friendly, knowledgeable and caring service and that your visit was such a positive experience.
We really appreciate you taking the time to share your feedback and for choosing Floor Giants. We hope to welcome you back again in the future!
Customer service is really good quality…
Customer service is really good quality product and returns policy is good
16. September 2026
Antwort von Floor Giants
Thank you for your review!
We’re delighted to hear that you were pleased with the quality of our customer service and products, and that you found our returns process reassuring.
We really appreciate you taking the time to share your experience and for choosing Floor Giants. Thank you for your support!
Amazing customer service
Amazing customer service, knowledgeable about the product and helpful with the advice.
19. September 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for your review!
We’re delighted to hear that you received such excellent customer service and that our team was able to provide knowledgeable advice to help you with your flooring choice.
We really appreciate you taking the time to share your experience and for choosing Floor Giants. We hope you’re delighted with your new flooring!
Jamie and PJ were great help in…
Jamie and PJ were great help in advising us on flooring, thanks again!
19. September 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for your taking the time to leave us a review!
We’re delighted to hear that Jamie and PJ were able to provide such helpful advice and guidance while you were choosing your flooring.
We’ll be sure to pass your kind feedback on to both of them, they’ll be really pleased to know their help was appreciated. Thank you for choosing Floor Giants!
Both Paul & Jamie were excellent and…
Both Paul & Jamie were excellent and will be back this is the 3rd purchase from them and always very happy with the service. Thank you
19. September 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for your review!
We’re delighted to hear that Paul and Jamie have once again provided such excellent service and that you’ve now made your third purchase with us.
We really appreciate your continued support and loyalty to Floor Giants. We’ll be sure to pass your kind feedback on to Paul and Jamie, they’ll be thrilled to know that you’ve continued to have such positive experiences.
Thank you again, and we look forward to welcoming you back for your next flooring project!
I visited the Cardiff store over the…
I visited the Cardiff store over the last couple of days. Solid advice, no pressure, very happy with the service. Karim was first class and I would recommend him to anyone. Thoroughly professional, great personality and all round top fella. Very happy!
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for taking the time to leave us a review!
We’re delighted to hear that you received such professional and helpful service during your visits to our Cardiff store.
We’ll be sure to pass your kind feedback on to Karim. It’s great to know that his knowledge, personality and no-pressure approach made such a positive impression and helped make your experience an enjoyable one.
Thank you for your recommendation and for choosing Floor Giants. We really appreciate your support!
Best customer service
Best customer service. We hv been guide so good. Highly recommend 👌
13. September 2026
Antwort von Floor Giants
Thank you for your review!
We’re delighted to hear that you received such excellent customer service and that our team was able to provide the guidance you needed.
We really appreciate your kind words and recommendation. Thank you for choosing Floor Giants, and for taking the time to leave us a review! We hope you’re delighted with your new flooring!
Friendly helpful staff
A Mistake was made on ordering but rectified straight away with no problem, friendly helpful staff, would go there again.
24. August 2026
Antwort von Floor Giants
Thank you for your review!
We’re pleased to hear that we were able to quickly resolve the issue with your order and get everything sorted without any hassle.
It’s great to know that you found our team friendly and helpful throughout the process. We really appreciate you taking the time to leave a review and would be delighted to welcome you back to Floor Giants again in the future!
Antwort von Floor Giants
Thank you for your fantastic review!
We’re delighted to hear that you found our team so helpful and that Paul provided such great service throughout your experience.
We’ll be sure to pass your kind feedback on to Paul, he’ll be really pleased to know how much his help was appreciated. Thank you for choosing Floor Giants, and we hope to welcome you back again in the future!
We would like to thank James from Floor…
We would like to thank James from Floor Giants, Swansea for his help & advice. There was no forcing of a sale. He was very patient & knowledgeable.Great customer service.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for taking the time to leave us a review!
We’re delighted to hear that James provided such a patient, knowledgeable and helpful service during your visit to our Swansea store.
We always want our customers to feel comfortable taking the time to consider their options, so it’s great to know that James’s approach gave you the experience you were looking for. We’ll be sure to pass your kind feedback on to James, he’ll be really pleased to know his help was appreciated.
Thank you again for choosing Floor Giants and for taking the time to share your experience!
I bought Ridgeway Fieldstone SKU
I bought Ridgeway Fieldstone SKU: LM070036
the boards are of poor quality so I rang customer services. they asked for proof, so I sent photos and then came back and asked for a video of me installing.
please bare this in mind when buying because they don't seem to want to help. I will now be going down the small claims route.
My advise go somewhere else and give these amateurs a wide birth.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for taking the time to leave a review. We are, of course, sorry that you feel dissatisfied with your experience, however, we feel it is important to clarify the circumstances for anyone reading this review.
The photographs provided to us showed boards that had not been installed correctly. The Ridgeway Fieldstone flooring supplied uses a 2G side-locking fitting system, rather than a 5G drop-lock system. As explained to you, this product requires the use of a suitable tapping block during installation to ensure the boards are correctly engaged and securely locked together.
The reason we requested a video of the installation was not to avoid assisting you, but to allow us to establish whether the product was being installed in accordance with the manufacturer's fitting instructions. Had the video demonstrated that the correct installation method was being followed and that the boards were still not fitting together as they should, we would of course have been able to investigate the issue further and, if a product fault was established, arrange an appropriate resolution, including a refund or replacement where applicable.
Unfortunately, you have declined to provide the requested video, meaning we have been unable to establish that the product is being installed correctly or determine that there is a fault with the flooring. On the information and images provided, the issue appears to relate to installation rather than a defect with the product. As a result, there is nothing further we can reasonably do to assist without the requested evidence.
We remain happy to review the matter should you decide to provide the requested installation video.
We found Floor Giants to be very…
We found Floor Giants to be very helpful, whilst giving us time to browse at our leisure. Efficient, friendly service and happy for us to take samples home to try.
8. September 2026
Antwort von Floor Giants
Thank you for your review!
We’re delighted to hear that you found our team helpful and friendly, while still having the time and space to browse at your own pace.
We’re also pleased that being able to take samples home helped you feel confident in your choice. We really appreciate you taking the time to share your experience and for choosing Floor Giants!
Ash was an absolute star
Ash was an absolute star. Excellent customer service. All questions and queries answered. Painless experience.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for your review!
We’re delighted to hear that Ash provided such excellent customer service and was able to answer all your questions, making the whole process so straightforward.
We’ll be sure to pass your kind feedback on to Ash, he’ll be really pleased to know how much his help was appreciated. Thank you for choosing Floor Giants!
Paul
Fantastic service from Paul from start to finish, easy process from quoting and buying the flooring. Would 100% recommend
12. September 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for your review!
We’re delighted to hear that Paul provided such excellent service from the initial quotation through to purchasing your flooring, making the whole process easy and straightforward.
We’ll be sure to pass your kind feedback on to Paul, he’ll be really pleased to know his help was appreciated. Thank you for your recommendation and for choosing Floor Giants!
The guys at floor Giants were friendly
The guys at floor Giants were friendly, and helped us choose the correct flooring for our home. I would highly recommend them.
Mrs P
31. August 2026
Antwort von Floor Giants
Thank you for your taking the time to leave us a review!
We’re delighted to hear that our team was friendly and able to help you find the right flooring for your home.
We really appreciate your recommendation and your kind words about the team. Thank you for choosing Floor Giants, and we hope you’re delighted with your new flooring!
Great service
Great service, Jamie went out of his way to help us.
Will definitely use them again. Highly recommend Floor Giants.
30. August 2026
Antwort von Floor Giants
Thank you for your taking the time to leave us a review!
We’re delighted to hear that Jamie went above and beyond to help you and made such a positive impression.
We’ll be sure to pass your kind feedback on to Jamie. He’ll be really pleased to know his efforts were appreciated. Thank you for your recommendation and for choosing Floor Giants. We look forward to welcoming you back again in the future!
The manager and staff are very helpful…
The manager and staff are very helpful and a pleasure to deal with. The stock is good quality and very competatively priced.i was notified my order was ready for collection on time. Really worth a visit if considering purchasing flooring.
31. August 2026
Antwort von Floor Giants
Thank you for taking the time to leave us a review!
We’re delighted to hear that you found our manager and team so helpful and a pleasure to deal with.
It’s great to know that you were pleased with the quality and value of our flooring, and that your order was ready for collection as promised. We really appreciate your recommendation and your kind words about the team.
Thank you for choosing Floor Giants, and we hope to welcome you back again in the future!
Amazing service with Karl in culver…
Amazing service with Karl in culver house Cross, very patient and knowledgeable, wouldn’t go anywhere else!!
13. September 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for your review!
We’re delighted to hear that Karl provided such patient and knowledgeable service at our Culverhouse Cross store.
We’ll be sure to pass your kind feedback on to Karl. It’s wonderful to know he made such a positive impression and helped make your experience so enjoyable.
Thank you for choosing Floor Giants and for your continued support!
Very nice experience with this shop
Very nice experience with this shop, Martin was more than amazing with us , explained perfect everything, i highly recomand them .
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for your review!
We’re delighted to hear that Martin provided such a helpful and informative service and took the time to make sure everything was clearly explained.
We’ll be sure to pass your kind feedback on to Martin. He’ll be really pleased to know how much his help was appreciated. Thank you for your recommendation and for choosing Floor Giants!
Knowledgeable and friendly
Ash was really knowledgeable and helpful when we were choosing our laminate flooring.
Loads of choice of great quality flooring to view in store. Thank you!
13. September 2026
Bewertung ohne vorherige Einladung
Antwort von Floor Giants
Thank you for your review!
We’re delighted to hear that Ash was able to provide such helpful and knowledgeable advice while you were choosing your laminate flooring.
It’s also great to know you were impressed with the range and quality of flooring available to view in store. We’ll be sure to pass your kind feedback on to Ash. He’ll be really pleased to know his help was appreciated.
Thank you for choosing Floor Giants!
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