A team that genuinely cares
Writing as a data integration developer.
Have been using Fivetran for about 8 months.
Every interaction I have had with Fivetran I would rate 5 stars. Examples include:
* The fivetran interface "just works". It may not be the latest UI/UX but functionally it's all there and it's simple and straightforward
* Their documentation is *extensive*. Their documentation extends to describing *other* company's API setup and connection processes - so that everything you need to get connected is there in Fivetran. Their docs also include entity-relationship diagrams for connections that produce complex data outputs.
* Their support is always timely. Not only that, but the people who reply genuinely understand your issue, understand their system and get to the heart of root cause analysis very promptly.
I cannot emphasise the value of the last point enough. This is where companies distinguish themselves as going "above and beyond" the minimum required and where they demonstrate genuine care for solutions-focused resolution for any client issue.
* Their SDK is well documented and supported with worked examples - this allows you to get up and running quickly with custom connections not yet in their library. I used AI to assist me with writing the code and Fivetran is in the process of including their own AI as part of the SDK offering.
Note that I haven't written anything about pricing, service features or value for money. I *will* say that "it just works". You set it up and it just runs. If there is ever a delay, or new data being added to an API, you get alerted and the system just continues.
Regarding pricing specifically, that's something you'll have to assess for yourself. The ROI value of a system that just works and has a support team that is prompt, efficient and cares to keep you up and running is something you need to assess, but for me, the quality of service is hands-down worth the five stars.
