Fitstraps Bewertungen 

Watch strap not received & no communication, will be opening a case.

Ordered 2 straps on 8 to Feb 2025 at fitstraps uk
Only one was delivered
There is no phone number to contact
Emailed the help desk team twice . Still no response at all . Website says they will respond within 24 hrs .
Despite 2 emails absolutely no response
Very poor customer care and experience so far

Review date 19 th Feb 2025

I ordered 2 Fitstraps on 25th January which have still not arrived in over 3 weeks. I emailed the week after ordering and was told that they had been shipped on the 26th. The tracking link didn’t work so I emailed again.
I can see positive reviews for this company and hope that this isn’t a scam but it’s starting to look that way.
Beware!
If I receive my order or a refund, I will update.

Strap is great, just what I was looking for. My only complaint is that the strap is not as 'red' as was expecting but I like it.

Ordered 3 straps for £30. I have only received 1 and sent an e mail asking where the other 2 were. Alas I am still waiting for a reply

Great Products, competitive prices exceptional customer service, thanks Andy.

Fantastic customer service when my order didn't arrive and the status of my package was incorrect. They sent me a new package out which arrived this morning.

As expected

Not received 2 orders track system rubbish 1st order over a month late no real date of delivery same as 2nd order
Do not use them not sure if been scammed

Delighted with my Item fits perfectly thank you would order again

I am very unhappy because Although ordered three weeks ago on 20th January 2025 I still have not received my fitstrap and can’t get through to you on the phone and have sent an email with no response and would not recommend you to anybody. Quite frankly quite disgusted.

Quick service, quality product and good value for money

Made an order on 31/12/24 which never arrived. Made contact and received a reply to say it had been posted 03/01/25 and expected delivery would be 08/01/25 and given P.O tracking number. Number was useless, kept saying no information until attempted delivery.
Made contact again and was offered a replacement. No delivery yet again. Made contact again yet another replacement was offered. Yet again No Delivery. Made contact about a full refund of £77.97 and as of this date no contact. Absolutely disgraceful. Definitely would NOT recommend !!!!!

Is being more than a week I haven’t received nothing yet I got a random email that they post them but I never received anything

I have not received this parcel yet and it has been sent out twice it was originally shipped on 20/01/2025, then again on 03/02/2025. Update emails would be a help ie when parcel is shipped expected arrival date text on day of arrival etc. I dont think this was fitstraps fault as they are using royal mail, maybe consider using another delivery company.

Final update on this experience:

The strap was unsuitable as it was too big for my wrist. I followed the instructions and returned the strap to the postal address on the website. However, the returned strap apparently 'never arrived'.
I must advise to steer clear of this company. Read below for full story.

February:

I am updating this review as the strap was delivered today, after nine days. There had been no contact from the company and no reply to two emails during that time. However, I found a email address for refunds on the Fitsraps website and did have a reply today, after the strap had been received, saying it had been dispatched. A clunky experience all around.
Because I have received the item I’m going to increase stars on this review. Original review here:

January:

This is my first time ordering from Fitstraps, and so far I am not impressed. I ordered a strap, money was taken for it, but after six days I have no strap and there is no tracking information about it from Royal Mail, which means it hasn't arrived for delivery. I have now written twice to Fitstraps, with NO reply. This will be my last time ordering from them.

Paid for new Fitbit strap, it has not been delivered .

I haven't received my strap and I ordered ordered it 3 weeks ago. Terrible customer service.