Fitstraps Bewertungen 4’689

I ordered a strap for my Garmin Instinct 2. 6 days later I received a strap for a Garmin Fenix! The package has a large label saying Fenix. I have complained but the response to customer service is as poor as their ability to properly fulfil orders as I still await any kind of response. Meanwhile I get offers to buy multiple straps at a discount (presumably if you buy enough one might fit?) and self adoration messages where the owner proudly proclaims his achievement in establishing his wonderful business. I don't think so!
I would avoid at all costs!

Ordered strap - delivered and fitted great but lasted less than 2 weeks! Not as flexible as genuine fitbit so just snapped on the holes!
Have tried to contact them to report as per address on website and helpdesk email but they do not answer.
Do not recommend.

This company are to be avoided. Didn't send my order, won't communicate. I have had to use my bank to claim my money back. Avoid rhem

I ordered a new strap which has never arrived. An incomplete tracking number was eventually sent. This company did not respond to emails or phone calls. I would have rated it no stars if I could.
Do not use this company!!!

Something has obviously gone very wrong with this company. Have ordered 3 times in past 3 years and only ever had a problem with one wrong strap which was replaced within a few days.
Recently though I've found that after a while the restraining loops on the band frequently break off and the band keeps detaching from the watch, despite the website saying they are always safe!
Went to make an order this week using reward points that had accumulated but the reward scheme is nowhere to be found on the website.
Have now found another company offering a bigger range at cheaper prices so will order there in future!

As always, great service.

These straps are not the genuine article even though their website makes you think that they are. They are not fit for purpose as they will break within 2 months. Save your money and get them cheaper elsewhere. They will ignore all your correspondence and refuse to refund or replace faulty goods.
Avoid, avoid, avoid!

You pay top dollar thinking that you are getting genuine fitbit straps and all you get are cheap nasty items that are not fit for purpose.
Don't expect your item to last beyond 6 months! You can get the same quality as these from another site which accommodates the selling of cheap nasty stuff and it will cost a fraction of what these robbers charge and it will last you just as long.
Save your hard earned money and don't buy from these

The Consumer Rights Act 2015 sets out the rights of consumers in the UK, ensuring goods and services are of satisfactory quality, fit for purpose, and as described.

So why is this company getting away with continually sending customers' - whose money they have taken - items which they have not ordered and/or are not as described, and refusing to rectify their fault? These thieves need investigating and prosecuting.

never received the product that was bought.

emailed 3 times but never heard anything back

avoid at all costs!

Complete scam, avoid at all cost, do not answer emails, do not refund money!

Scam - fraud site. Do not give these guys money.

quick to bill my credit card but no tracking number and NO delivery even two months waiting. sent emails no response. total rip off of NZ$80.00

Good quality Strap, great price , very quick delivery & freindly communication 100%👍👍👍👍👍👍👍

Buyer Beware !!!!! Like others have experienced , this company has basically stolen my money . The Fitbit strap ordered for my daughter was stiff and didn’t fit easily so in good faith I returned it paying postage having emailed them 4 times with photo evidence of the faulty strap , return postage receipt and screen shot of bank balance initial payment . They have not responded despite my emails and it is now over a month .

Items arrived quickly but I’ve yet to open the packs as they are marked for a charge 5 not a charge 6 which is what I ordered. I appreciate these actually may be interchangeable, however I have both replied to the order email and raised a query through the website to ask this question, and weeks later, no one has come back to me. Very disappointing customer service,

I placed an order for 2 straps. But when I removed my old strap from my Fitbit the Fitbit broke. Once the new straps arrived, I didn’t open them up, I sent them straight back for a refund as I no longer needed them. I payed for recorded delivery and I haven’t received my refund. I have sent numerous emails and have not had any response.
Do not use this company!!!!
There is no way of contacting them and they are not to be trusted.

I ordered two straps and paid the money, but I have not received them yet, and it has been more than 15 days. I have emailed customer service several times, and there is no reply.

Sent the wrong strap (sent a strap for a Garmin Fenix 5 rather than a 6s). Have tried multiple times to organise an exchange, but they haven’t replied to any of my emails. Very disappointed and would recommend steering clear of this company.