Recently switched from vaping to nicotine pouches and found them hard to get at local supermarkets for a decent price. I discovered this site online and was blown away by the huge selection. Even be... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Absolutely thrilled with my purchase from First Line Pods! I used the 50% discount code **firstlinepods35** and got an amazing deal. The pods work perfectly, the quality is top-notch, and shipping was... Mehr ansehen
Unternehmen hat geantwortet
The internet as a retail environment is full of junk. The FLP guys are what good looks like. No nonsense website, (always) up-to-date listing of products that are (really) available, crap-free of ads... Mehr ansehen
I put in my first order with PayPal on the site but the weren’t set up for it yet and refunded me then I payed by bank transfer and the order arrived very quickly. I have had good communication via em... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Pouch Line is a modern Nicotine Pouch retailer offering a clean, smoke-free alternative designed for clarity, convenience and a new generation of health-conscious users. Established in 2019, it became the first online retail & distributor of the new modern smokeless products in the United Kingdom. Our aim is to redefine nicotine for the modern age - cleaner, smarter, and designed to fit seamlessly into everyday life. Our vision is a future where nicotine is smoke-free, stigma-free, and delivered with style, simplicity, and intention.
Kontaktinformationen
Sheffield, Vereinigtes Königreich
- 07904858487
- info@firstlinepods.co.uk
- firstlinepods.co.uk
4.6
Hervorragend
353 Bewertungen
Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The internet as a retail environment is…
The internet as a retail environment is full of junk. The FLP guys are what good looks like. No nonsense website, (always) up-to-date listing of products that are (really) available, crap-free of ads, and (very) fair shipment pricing.
24. November 2023
Bewertung ohne vorherige Einladung
Extremely quick service
Placed an order just over a week ago, and ended up getting the email saying they’d shipped my order only 2 hours after I placed it. Ended up being delivered to my house within 72 hours, great service
24. Oktober 2023
Good quality products and good delivery…
Good quality products and good delivery and a wide range of products to choose from 10/10 would recommend
28. September 2023
very good site
7. Oktober 2023
Bewertung ohne vorherige Einladung
Product good
Product good, was sold some tubs past best before which doesn’t make a big difference just quality goes down and was no warned of this, after I mentioned this to the team they changed the price of the tubs I bought and offered me free tubs, a refund would’ve been better in this case for me
26. September 2023
Great service
1. Oktober 2023
Bewertung ohne vorherige Einladung
Great site
The pouches from here are really good value for money. Great service!
17. Juli 2023
Bewertung ohne vorherige Einladung
Perfect
Ive placed several orders with First Line Pods and can say with my hand on my heart that they are simply the best site for Nicotine Pouches. The wide range of pouches they have are second to none and the delivery time is FAST. Highly recommend.
28. August 2023
Antwort von pouchline
Thank you so much for the kind review :-)
Quick dispatch.quality products..the…
Quick dispatch.quality products..the best price I've found for siberia in UK..thank you
29. August 2023
Antwort von pouchline
Thank you Mark, we really appreciate your honest review :-)
Great sale on products that are often…
Great sale on products that are often out of stock with other stockists.
7. September 2023
Bewertung ohne vorherige Einladung
Antwort von pouchline
Thank you Lisa, we really appreciate your honest review :-)
Customers means nothing to this company
i spent £60 to buy 20 cans of nicotine pouches, they arrived very fast but only 3 cans were in date. 17 cans were out of date some of which were out of date for more than a year. I tried return the product for an exchange or refund, they simply refused. I wish i had paid via a credit card. I reported the company to trading standards and waiting from citizen advise to see what more I can do to either get a refund or stop this company from selling expired goods. After trying one of the expired cans, I developed this sever headache and ended up in A&E. The hospital had to give me Codine Tablets 30mg to help me with my pain. I have been taking nicotine pouches for over 2 years and never ever have experienced such a sever side affect. Once I can proof that my suffering was due to the expired pouches than I can speak with my lawyer to take this further.
When I placed my order there was no mention of items being out of date, otherwise I would not have placed my order. After I contacted the company, after few days the website was updated that some items may be out of date.
There are many websites that sells products for the same price and their products are always fresh. Avoid this company at all cost.
30. Juni 2023
Antwort von pouchline
Zabih,
We work on a no-return/refund policy. You can read our return policy here - https://www.firstlinepods.co.uk/policies/refund-policy
"Nicotine pouches are perishable goods and as such are not strictly eligible for returns."
Regarding your order, you purchased 17 products from our clearance section. Each product's price was reduced to under cost price. Our clearance section clearly states...
"Please note, there are many reasons why products may appear in our Clearance Sale!
Special product deals
'Close or past expiry date'
Discounted during certain period of time
Large stock holding"
Alternatively, each product you ordered is stated in the product description...
"PLEASE NOTE THIS PRODUCT HAS PASSED ITS SHELF EXPIRY DATE. - They are safe to use, the effect of nicotine may be a little less."
It is completely legal to sell products past their 'Best Before' date as this has a different meaning to 'Use By' dates which would be illegal.
We had no previous conversation regarding you ending up in A&E due to the Nicotine Pouches.
We are very sorry to hear you believe one of the Nicotine Pouches you ordered made you suffer a severe headache and ended up in A&E. If this is the case, please urgently email us info@firstlinepods.co.uk, We need to forward all your A&E information to all manufactures to let them know so further methods can be put in place.
Response to your updated review: All the products you purchased mentioned clearly in the product description, they were also in our clearance section which states they are potentially past the Best Before date. We did not update our website after you contacted us, the information was already there.
There is not a single website which sells the products at £1-2.5 per can as this is under the cost price of the product.
5 Star
Quick delivery, 10/10 options and helpful customer service.
29. August 2023
Bewertung ohne vorherige Einladung
Antwort von pouchline
Thank you for your honest review :-)
Many choices of snus vapes and almost…
Many choices of snus vapes and almost anyone who use nicotine will love
20. August 2023
Bewertung ohne vorherige Einladung
Antwort von pouchline
Thank you for your honest review :-)
Swag honestly swag
14. August 2023
Bewertung ohne vorherige Einladung
Pods order
I put in my first order with PayPal on the site but the weren’t set up for it yet and refunded me then I payed by bank transfer and the order arrived very quickly. I have had good communication via email and mostly WhatsApp and have no issues with this company. Definitely will be using them again.
9. August 2023
Bewertung ohne vorherige Einladung
Love the website
1. August 2023
Bewertung ohne vorherige Einladung
Easiest and best stuff around no messing
21. Juli 2023
Bewertung ohne vorherige Einladung
Price of product,good. Delivey,communication,poorry and
Price of product,good. Paid extra for next day delivery. Didn't happen. Customer service response,very poor.
30. Juni 2023
Still not been delivered
27. April 2023
Antwort von pouchline
Hi Adam,
We are confused to why you have left us a 1 star review?
According to the tracking id, your item was delivered the next day on 29-04-2023.
Please contact our support if you have any concerns.
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