The quality is always very good. The ladies in store were brilliant, great advice and very good service. When buying an expensive product it is essential that the shop staff have a good knowledge of w... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
The quality is always very good. The ladies in store were brilliant, great advice and very good service. When buying an expensive product it is essential that the shop staff have a good knowledge of w... Mehr ansehen
Unternehmen hat geantwortet
I have not received my sample tile that I paid for. I have advised you of this but have had no response. Edit: have now received replacement tile and they gave offered me a full refund. Good cu... Mehr ansehen
Unternehmen hat geantwortet
Great communication throughout the sales and delivery process. Was great to have a delivery arrive when expected, and with a 2 hrs advance notice period. Tiles are lovely and great quality
Unternehmen hat geantwortet
Experienced friendly helpful staff helped with tile choices
Unternehmen hat geantwortet
The company began in an Oxfordshire farmyard in the early 1980s, selling terracotta floor tiles at a time when they were relatively unknown by the British public and weren’t available in tile shops. They proved hugely popular, and we opened a small London showroom selling just six different tiles. Customers began requesting glazed wall tiles to complement their terracotta floors and we sourced a small selection of other glazed tiles and put together a brochure covering our entire offering. By the mid 1990s, the company had grown from its humble beginnings on an Oxfordshire farm to having a number of showrooms in London and across the country. Today, we have 26 showrooms in the UK and expect to add two more in the coming year, including a brand-new destination store on New Kings Road in London. Our aim has always been to offer products produced with authenticity, creativity and style, and where possible both handmade and produced as close to home as we can manage. The UK Ceramics Industry has a long tradition and it is one we are keen to support. Having said that, where we spot a tile on our travels that is too beautiful to resist, we do of course secure it exclusively for our customers, many of whom are second generation fans of Fired Earth and its products. Decorating and design have become entrenched in the national mind not just as the preserve of the super wealthy, but as a way to create homes for ourselves and our families that reflect how we like to live today. At Fired Earth we like to think that although it may not be every day our customers choose to redecorate (although our paint does allow for just that level of obsession), we have identified the right looks and styles that feel perfect no matter what the style or age of property. Our website has grown too and now offers almost all of our collections to browse and buy online and shows stunning room sets and great design ideas to help inspire you.
2 The Broadway, SO23 9BE, Winchester, Hampshire, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great communication throughout the sales and delivery process. Was great to have a delivery arrive when expected, and with a 2 hrs advance notice period. Tiles are lovely and great quality

Antwort von Fired Earth - Winchester
Complete lack of customer service from Sarah at the Winchester branch which bordered on rude and eventually lead to the cancellation of an order. Having not received a refund within the promised time frame I eventually contacted head office who also haven't bothered to return calls or process the refund. I would really recommend anyone thinking of using Fired Earth to think again because once they've got your money they just don't care.

Antwort von Fired Earth - Winchester
No catalogue has arrived!
I received an immediate reply with an apology. In all likelihood it was lost in the post. I am now looking forward to receiving my order which is being posted straightaway.
Thank you!

Antwort von Fired Earth - Winchester
Experienced friendly helpful staff helped with tile choices

Antwort von Fired Earth - Winchester
I have not received my sample tile that I paid for. I have advised you of this but have had no response.
Edit: have now received replacement tile and they gave offered me a full refund.
Good customer service experience.

Antwort von Fired Earth - Winchester
The quality is always very good. The ladies in store were brilliant, great advice and very good service. When buying an expensive product it is essential that the shop staff have a good knowledge of what they are selling, it is reassuring that the Winchester shop has this, thank you x

Antwort von Fired Earth - Winchester
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