I needed a bottom bracket for my electric bike. Having found it very difficult to identify the correct parts on the internet, I reached out to FireCloud Cycles via an email on a Sunday. I very quickly... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Came across this company looking to use Clearpay for payment for a new bike. I ordered and accidentally paid the full amount up-front, my mistake. I placed a second order (using the Clearpay meth... Mehr ansehen
Great website, friendly communications. One of only a few places in the UK where the bike I bought was available. The choice of next day delivery for an extra £2 was very reasonable. Bike was ver... Mehr ansehen
I’m surprised to see I’m the first to review this company on Trustpilot. As there were no reviews on here, good or bad, and PayPal was an accepted form of payment, I ordered a Spider-Man saddle for gr... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
FireCloud is a Family run established over 8 years ago. We have One of the most comprehensive ranges of quality cycle components, spares and accessories in the UK with express and global delivery available. Our sales staff are extremely knowledgeable and our mechanics are at the top of their game. We are here to help you reach your cycling goals.
Kontaktinformationen
43 Whitecross Road, BS23 1EN, Weston-super-Mare, Vereinigtes Königreich
- 01249750874
- firecloudrich@gmail.com
- firecloudcycles.co.uk
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
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Das haben sich andere Leute angesehen
Product poor.
The service, delivery, is good. The product is quite shoddy, badly machined and finished, it's a great shame that the photo on the sales pitch does not show how poor this item is. I have had to use it to get someone out of trouble. FireCloud Cycles has a good reputation but products like this lets you down.
The bike is beautiful.
The bike is beautiful.
Perfect size for my daughter.
But came with the wrong instructions.
The wheels was flat and the bike itself had a few scratches on it already.
Great value
My bikes came very quick well worth the money. Easy to assemble. Seen bikes with the same spec priced double or triple what I paid for both bikes
I would recommend firecloud cycles
I would use firecloud cycles again for sure. Paid for tracked / next day delivery and when chasing the order it was responded to straight away and was even outside office hours.
Please consider finding a new delivery…
Please consider finding a new delivery company because i paid for tracking, no notification of delivery day which ment i missed it on the tues , contacted DHL tues for redelivery the following day(weds) arrived Friday after in total over 2 days 6 hours on the phone . I really hope when my son opens the bike in his birthday the hassle was worth it
Excellent delivery service
Excellent delivery service, excellent quality bike will definately buy from here again in the future
Arrived damaged.. awful after service
On opening the bike I found it damaged and dirty. I contacted the company who told me it was a third party issue and they'd contact them... they then got back to me saying they would send out new stickers (this was part of the problem) I advised I wasn't happy with this and wanted a new bike.. they basically replied saying no, they've sent out the stickers so that's it
Again I replied saying I wasn't happy with this as the bike has clearly been used and I paid for a new bike... I would like a new one!
I'm still waiting a response. This bike was for my daughters eighth birthday... I am so disappointed with the service.

Antwort von FireCloud Cycles
Good Place
Great website, friendly communications. One of only a few places in the UK where the bike I bought was available.
The choice of next day delivery for an extra £2 was very reasonable. Bike was very well packaged.
Although this responsibility lays with the courier (and it was a Friday) I didn't receive the bike til the Monday, which in the grander scheme of things is no big deal really.
I would purchase from here again.
Very quick delivery.
Excellent straightforward service
Excellent straightforward service. Item was shipped promptly and arrived in great condition. Thanks
Product clearly described
Product clearly described . Ordering straightforward , received order as described before expected date . Very pleased . Thank you .
Random company, Great Service.
Came across this company looking to use Clearpay for payment for a new bike. I ordered and accidentally paid the full amount up-front, my mistake.
I placed a second order (using the Clearpay method) and messaged the company outlining my error. Their customer service got back to me very quickly, refunded the original order, acknowleged the new order and had it shipped out very fast. Very impressed with the customer service, couldn't have done anything better.
I'm still to use the bike, but came packaged well, and a solid bike. Just looking to ensure I've put it together correctly and i'll be away.. (or that's the plan!)
A pleasure to do business with, would recommend too.
Thanks!
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