The product (Filmora 12) is a very good product. A encountered a situation that will (hopefully soon) become part of the product's standard feature set. In troubleshooting my issue, questions / sugg... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I started a few years ago with Slideshow Builder Deluxe and graduated to Filmora. I collect photographs like I used collect stamps as a boy. During the Covid lock-down I scanned all my photos from... Mehr ansehen
Unternehmen hat geantwortet
I forgot to cancel my subscription so was debited.meanwhile i has also purchased an annual cheaper plan a week before so i now had 2 active subscriptions.I reached out to filmora on their chat ser... Mehr ansehen
Unternehmen hat geantwortet
I can’t use all the improvements, but I like Wondershare never stop to get new features for beautiful home videos. I’m a satisfied customer for more than five years. I’m not a pro, but just a fan f... Mehr ansehen
Unternehmen hat geantwortet
Das haben sich andere Leute angesehen
I forgot to cancel my subscription so…
I forgot to cancel my subscription so was debited.meanwhile i has also purchased an annual cheaper plan a week before so i now had 2 active subscriptions.I reached out to filmora on their chat service the following day and i was not given any issues regarding my reason for needing a refund. The agent was very polite and understanding. I was told my money will reflect in 7 to 30 days.
To my pleasant surprise the money reflected the following day.
This was such a relief and made me soooo confident about my continuation with using Filmora services.
Thank you for your honest and transparent services.
18. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Wondershare Software
Hi Thato. Thanks for sharing your experience. Wondershare value each customer's benefit and respect the customer's refund request for duplicate orders purchased accidentally. We are committed to providing top-notch service and support to our customers, and your feedback motivates us to continue doing so. Thank you for choosing our company, and please do not hesitate to reach out if you need further assistance in the future.
I was facing difficulties exporting…
I was facing difficulties exporting project to media and also on loading audio files. Customer support was prompt in offering assistance as soon as I lodged a help request. Problem resolved fast.
15. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Wondershare Software
We are thrilled to hear that you found our customer service team to be prompt and efficient in their responses. Providing timely and helpful customer support is a top priority for us, and we are glad to hear that our efforts are reflected in your experience with us.
I like use all the improvements
I can’t use all the improvements, but I like Wondershare never stop to get new features for beautiful home videos. I’m a satisfied customer for more than five years.
I’m not a pro, but just a fan for home videos.
Thank you Wondershare.
23. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Wondershare Software
Really appreciate for taking the time to share your feedback and being so open with us. We are thrilled that you enjoyed your video editing experience by using Filmora. Our ultimate pursuit is that users can use our product friendly and enjoyably, and it sounds like we achieved that goal with you.
Amaze your family and friends
I started a few years ago with Slideshow Builder Deluxe and graduated to Filmora. I collect photographs like I used collect stamps as a boy.
During the Covid lock-down I scanned all my photos from my parents time, thru my own childhood to the time when digital cameras became the norm.
As a result, I can create a slideshow of family and friends in an hour or less for, say, a 70th birthday or in tribute to someone who has passed away. The feedback I get from everyone is amazement and gratitude.
I'd recommend both Slideshow Builder Deluxe and Filmora to you. I'd say I have only scratched the surface of what Filmora can do as it's quite versatile and the possibilities are endless for the more technically-minded. I am 76 years old..
17. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Wondershare Software
Wow, Paul, really thanks for taking the time to write a great review for Filmora as a loyal user who is even at the age of 76! We are so excited to hear that you love this software so much. We appreciate your support and hope to continue providing you with the best possible experience!
Awesome and easy to use apps
This apps is awesome, and easy to use..
Still need to upgrade more feature,
But really respect for :
"Consumer care"
they do care, and not just an apps
31. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Wondershare Software
Thanks for the 5-star review. It is your feedback like this to help us constantly improve our program by knowing what we are doing right and what we can work on. We greatly value your feedback and will be sure to pass it on to all involved. We love to hear that you enjoyed your interaction with our customer support team as well. I completely understand how fulfilling it can be when your issue is resolved within minutes, and I'm happy to hear that our support team was able to do the job for you!
Lots of easy to use features
I use Wondershare to film my videos and it was very easy to figure out. It's worth the money to make professional looking videos and it's easy to add text, video, music.
31. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Wondershare Software
On behalf of all of us at Wondershare, we would like to thank you for sharing this great review of our product! We are thrilled that you enjoyed your experience with Filmora. We will be sharing your feedback with our team, and it would encourage us a lot!
The product (Filmora 12) is a very good…
The product (Filmora 12) is a very good product. A encountered a situation that will (hopefully soon) become part of the product's standard feature set. In troubleshooting my issue, questions / suggestions from 2 different analysts gave me an idea on how to overcome my issue (split screen usage in the middle of a running main video- I need the main video to be seamless before , during and after the split). Thanks Filmora team
29. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Wondershare Software
Hi Paul. Thank you for your high recognition of Filmora 12. We love to hear that you also enjoyed your interaction with our customer support team. I completely understand how fulfilling it can be when your issues were addressed professionally, and I'm happy to hear that our support team was able to do the job for you!
Produit efficace et simple…
Produit efficace et simple d’utilisation…
Contact par chat efficace…
Facilité d’interrompre l’abonnement…
Très recommandable…
2. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Wondershare Software
Nous sommes ravis que vous ayez apprécié votre expérience avec notre service client. Notre objectif ultime est que les utilisateurs puissent utiliser notre produit de manière conviviale et profiter de notre service client avec plaisir, et il semble que nous ayons atteint cet objectif avec vous. Je partagerai vos commentaires avec notre équipe et cela nous encouragerait beaucoup!
Video software friendly
2. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Wondershare Software
Hi Jorge. Thank you very much for your praise. Your support is our driving force.
Great customer service.
Great customer service.
Miggy responded promptly to my questions and enquiries.
She answered my questions and was extremely helpful and friendly.
Well done to her for her help.
30. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Wondershare Software
Hi Eoiny. Thanks for taking the time to write a review for us. Glad to know that Miggy did a great job for you. We completely understand how rewarding it can feel when your problem is solved professionally and efficiently. Don't hesitate to reach out if you have any further questions or concerns, and we are more than happy to help!
Why pay more....
there many others type if you wish to invest in much much more money When this work and so easy to use.
Take a look at all you can do Use it for free to learn then you wll agree with me was your best investment.
2. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Wondershare Software
Hi Pierre. Thank you so much for sharing your experience. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love this software, and our team will be thrilled to hear.
What'sApp data from Android to iOS
Wondershare Software helped me to transfer What'sUp data from Android to iOS.
I download specific app from their product portfolio and easily made a transfer.
Everything was super simple and easy.
Thank you, guys.
5. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Wondershare Software
Hi Vadim. Thank you for sharing your experience. I completely understand how excited you can feel when you are able to transfer precious files more than expected. I’ll be sharing your feedback with our product team, and it would encourage us a lot!
Excelente atendimento
Gostei do atendimento e das funcionalidades parabéns.
1. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Wondershare Software
Olá Vitória. Estamos muito felizes que você tenha gostado de sua experiência com nosso produto e atendimento ao cliente. Nossa busca final é que os usuários possam usar nosso produto de maneira amigável e desfrutar de nosso atendimento ao cliente com satisfação, e parece que alcançamos esse objetivo com você. Compartilharei seu feedback com nossa equipe e isso nos encorajará muito!
Very Resposonsive and helpful
5. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Wondershare Software
Hi Mohammed. Thank you for your kind words! We are thrilled to hear that you found our customer service team to be responsive and helpful. Providing timely and helpful customer support is a top priority for us, and we are glad to hear that our efforts are reflected in your experience with us!
Quick Response & Very Professional
Fast, professional response. Detailed explanation and recommended choices.
15. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Wondershare Software
Hi Terri. We are happy to hear that our customer service team did a great job for you in a prompt, sympathetic, and professional way. At our company, we take pride in providing exceptional customer support to our customers, and we believe that responsiveness and professionalism are key to achieving this. Our team is dedicated to ensuring that all our customers' inquiries and concerns are addressed promptly and accurately, and we are thrilled that our efforts have met your expectations!
Customer Service response was very fast…
Customer Service response was very fast when I had difficulty using the software. And when the software I bought doesn't help me solve my problem. I received a refund quickly.
21. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Wondershare Software
Hi Lex. We are delighted to hear that you had such a great experience interacting with our customer support team. I completely understand how rewarding it can feel when your problem is addressed within minutes, and I'm glad to hear that our support team was able to accomplish that for you!
Responsivness and problem solving at…
Responsivness and problem solving at top level by customer service guys.
8. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Wondershare Software
Hi Salvatore. Thanks for taking the time to write such a great review for our customer service. I completely understand how rewarding it can feel when your problem is solved professionally and efficiently. We sincerely appreciate your recognition, and it would encourage us to build a better and better experience for our users!
Email spaming for 5 stars on trustpilot
Email spamming for 5 starts....
18. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Wondershare Software
Hi Henry. Firstly, we are grateful that you've rated a positive comment for our LiveChat support. Based on it, we sent a sincere invitation email only to check if there is a chance for you to write a review about the customer service you experienced with us on Trustpilot. It is really heartbroken when we saw you recognized it as a spam email for 5 stars. Anyhow, thanks for your feedback, we'll keep improving and bring better and better experiences for our users!
perfect programe to solve our problem…
perfect programe to solve our problem with a fast customer service and competable programe with mobie devices.
18. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Wondershare Software
Hi Fund. We are thrilled to hear that you found our customer service team to be prompt and efficient in their responses. Providing timely and helpful customer support is a top priority for us, and we are glad to hear that our efforts are reflected in your experience with us!
Great Product
I find the product to be easy to use for people of any level. The customer support is easy to deal with and quick to respond.
2. März 2023
Bewertung ohne vorherige Einladung
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