Hello FG,
Thank you for your review, and please accept our apologies for our delayed public response. Since 2009, we have been supporting entrepreneurs internationally with a high level of compliance standards. Precisely because we have been operating for over 16 years and, to our knowledge, had not received a negative public review until now, we took this feedback very seriously and reviewed the entire file before replying.
For the information of readers:
Transparency & support: The list of required documents, the scope of the service, and the applicable terms (timelines, cancellation conditions, etc.) are communicated upfront in the package description and our Terms & Conditions. Our team answers questions before and after an order (email/WhatsApp support) and can offer a short phone call to frame and confirm the process.
Requirements vary by jurisdiction: Depending on the country and the chosen structure, the document list is based on official requirements (registry, authorities, notary, bank). We do not request any additional documents beyond what the relevant jurisdiction requires. Please also note that certified translations and/or apostille/legalisation are not required in every country; this depends solely on the jurisdiction involved and the origin of the documents.
Case specifics (Greece + corporate shareholder): In this context, local authorities and counterparties require corporate documents (e.g., resolutions, articles of association, an extract from the commercial register) and, depending on the origin of the documents, formalities such as apostille/legalisation and certified translations into Greek. These are regulatory requirements and are not optional.
Compliance (KYC/KYB/AML): We apply strict checks as required by registries and compliance rules. As long as verification steps and required documents are not completed/validated, the procedure cannot move forward. In this case, the required documents were not provided and the process was stopped while it was ongoing.
Finding a solution: Despite the disagreement, we acted in good faith and proposed practical options to move forward (continuing the procedure with assistance, or a commercial solution such as a service credit, with the possibility to transfer the credit to a third party—so you have a choice between several solutions—depending on the status of the process).
We cannot discuss an individual case publicly due to confidentiality and compliance obligations. This matter is already being handled through our official channels . Therefore, we will not comment further on case-specific details here. We remain committed to a professional resolution.
Kind regards,
FiduLink – Compliance Team
