Fibrehop Bewertungen 

I have just had my Internet installed by Fibrehop. I have never experience such great a service. Helen was fantastic she kept me up to date through my transfer, there were some teething issues at the start with my router, however it was my fault as I put the wrong wire in the router. She walked me through setting it up and found what the issue is. Very thorough and knows her stuff .

Our internet connection keeps dropping out for some reason and we’re looking into switching internet providers on a different company other than cityfibre because when we had virgin media we didn’t have any internet drops other than when they were working on it

I am a Leicester customer and I am 1 out of the 16 customers that has experienced the reoccurring faults in LE4.
I have nothing but praise for Fibrehop,especially Helen she has been totally honest about the reoccurring issues and I have been receiving texts daily with updates. I understand that faults can happen especially with a new infrastructure. I was with virgin a couple of years ago and they were down continuously for 7 weeks. I had to look at their website to find out what was going on. I didn't get regular texts like you do with Fibrehop.
Whilst I appreciate it's frustrating with the intermittent outages, I support local businesses all the way.
Without theses small independent companies the prices with the likes of BT Vodafone and Talk Talk would be still charging over 60 quid a month, we didn't have a choice! we finally have a small independent company that are not greedy and charging less, the bigger companies have no choice but to reduce the costs to compete.
Fibrehop have been honest from the start and I have every faith the network will be fixed so I'm sticking with them.
I find Fibrehops service one of the best and I do hope CityFibre don't let you down anymore with their network issues. Fingers x.

I'm sat here at home writing this review using 4g on my phone because our internet connection with Fibrehop is down yet again. If you are in the Leicester area avoid any company providing the internet through the Cityfibre network. Our internet connection has dropped out more times since having this installed at the end of January than the previous 5 years with other providers. We are now having to look at getting a second internet connection through the phone lines at more cost to us because my wife works from home and needs a reliable connection which this is not!! I wonder how many hours we will be without the internet this time? Hours probably!!!

After leaving this initial review our internet connection dropped again on Saturday and we also now have now have no internet connection today. That is three dropouts in the space of a few days. Fibrehop have said this is the fault of Cityfibre and their engineers are working on it. I don't actually care who's fault it is all I know is the service we are receiving is absolutely shocking. I am now going to the communications ombudsman to see if we have a case for exiting out contract early because of the poor service we are receiving. 3 hours later and we still have no internet connection so we called the fibrehop 24/7 technical support team and spoke to Will who said he can't do anything to help us and we will have to wait until 8 am tomorrow morning to speak to someone about it, so what is the point of the 24/7 technical support team that cannot help you 24/7? Fibrehop are without doubt one on the worst company's I have ever dealt with. Go elsewhere for your internet.

I have nothing but praise.

Pre installation communication was excellent discussing what is involved and smoothing out the bumps in the road in terms of distance of router position in the house to where the cable attaches to the house.
Installation went well and was up and running.
Hit the first hurdle. Service dropped.
Was easy to contact and was able to speak to someone UK based and promptly. Issue was known about and being dealt with it. The web site provided useful updates regards the engineers and progress.
The next day, a personal call to apologize and explain what had happened and what the plan was moving forward.
Speed wise. Smokin!
Communications with fibrehop team. Excellent.
And a special mention for Helen.
Overall very happy.

I have been dealing with Fibrehop for a little while now and they have been bending over backwards to help me. My installation still isn't complete due to endless issues with City Fibre, but Fibrehop have been constantly chasing them up for me trying to get a resolution on my behalf as soon as possible. Overcoming the incompetence of City Fibre must be a real chore for them but the Fibrehop customer service team have always been cheerful and helpful even in the face of adversity. I can't praise them enough for their help and for their excellent communcaion, unlike City Fibre who, for a communication company are the worst company I have ever tried to deal with in a professional or personal capacity.

Highly recommended

Really happy with the communication from Fibrehop as I had issues with the connection on day one which was no fault of Fibrehop as it was the Cityfibre engineers that had caused the issue. Fibrehop have been in constant communication and did their best to resolve the matter swiftly.

I’ve waited nearly a year to write this review, thinking that having a connection to write about would be helpful. In a sentence - I am a happy customer!

There have been occasional outages, but these are fixed in a timely manner and are often the result of a broader issue on the cityfibre network. It is easy to get in contact with support when needed, and you are kept informed. Example - 25th December 2021 identified an issue. Emailed, had a personal reply from Fibrehop within hours, issue fixed.

The speeds are consistently fast, the router provided works well and we notice little drop in signal. BT or Vodafone could learn a lot from Fibrehop. Recommended.

As the fibre connection is provided by CityFibre the service will be the same for all ISPs reselling the same fibre service. So 'excellent' speeds etc have nothing to do with the resellers. You can thank CityFibre for that.
On my third cheap router as the first kept dropping out and the second one didn't connect with their own server at all. I have a third one provided but now using my own one.
As they only appear to have a minimal support in place (probably due to the size of the company): they go home at weekends and don't respond directly to emails. You have to chase the area manager if you want a problem solving quickly.
From my own experience just don't expect the same level of support provided by other bigger companies reselling the same network, especially if you encounter issues with the fibre network which takes them days to respond to as opposed to same day service offered elsewhere. I wouldn't recommend them if minimal downtime is of paramount importance to you, but OK for home users who want to pay less and get less in return.
You should also note that for your money you lose your home phone number over voip which other providers include.
They advise that you should not expect a full near 1Gb unlimited speed as this drops with many users, probably due to their having a high user ratio on each line. My average recorded speed is nearer 500Mb ranging between 100Mb and 900Mb. The CityFibre engineers recorded 500Mb for an unlimited speed service which they found surprising, so it would appear it is being limited somehow.

Excellent broadband service, during my switch the staff has been very helpful during the initial stage of getting my internet all setup, truly fast fibre speed for upload and download, as an IT engineer doing hybrid work, it's always been on point, you get what you pay for, the quality of the equipment beyond sufficient than the competitor which is sadly monopolies, I'm glad there was a break in the market for my area giving consumer in this area a better choice in service, keep up the good work and I hope it stays competitive.

amazing company, best customer service ever, I had a slight issue with the router (no fault of fibrehops) as in it didn't want to play ball, Helen and the tech guys spent time to check everything through and found the router was faulty.

Helen came down personally on her day off and delivered and set up another router, this company and their staff are amazing. nothing but praise for you all, thank you so much for going well out of your way you would never get this service from any other company.

Having been connected to the Cityfibre network for 18 months, my contract with the Vodafone Gigafast service had expired. Voda wanted to increase the price if I didn't commit to a further 24 month contract so it was time to leave. I had come across the Fibrehop service, so after a bit of research, I thought I would give then a go.

Swap over day was great, although Voda didn't disconnect me until 11:00, I was up and running with Fibrehop before 17:00 so all in all, only a few hours without service.

The overall support & communication has been fantastic, no waiting to talk to a script reading call centre bod. Just helpful, knowledgable people from the Fibrehop team who answer their calls swiftly.

The connection speeds have been fine, although a little slower than the gigabit speeds that are suggested. On occasions I've seen 500mb down and 950mb up. But to be honest its more than fast enough for me and I'd rather it was slightly slower and without drops than blazing fast and unreliable. Its been rock solid during this first week & 4K Netflix streams have been faultless.

Overall its been great, I've had far more support than I was expecting so highly recommended.

As a long standing loyal customer to my existing broadband/mobile provider for many years, after multiple issues with my previous provider, I cannot rate the move to Fibrehop any higher, if I could give them 10/10 I would. Yes, they are new but if anyone researches they will see that Fibrehop are a sister company to a long standing well established business provider who have moved into the residential market since working from home is the new norm.

Helen was amazing! She was helpful, polite and lovely to speak to. The work completed by the engineers was extremely clean, quick and efficient and completed as agreed in advance via photo's. I'm now getting so much bandwidth, I'm still saying weeks later "did you see how quick that was". It will change your life for any modern day couple/family with multiple devices in a single household.

Highly recommend upgrading to the WiFi 6 router, it's awesome! They're great, you should definitely consider this company if you want high speed full fibre at a reasonable price. No hassles, no hidden costs, just easy, upfront and openness.

I don’t write reviews unless my heart’s generally in it. And I can say that so far with fibre hop I’ve had the best experience I’ve ever. And that’s not just with how fast the internet is but how the staff took their time to stay in constant contact with me whilst setting up. It was a slow process on the day because my area is a bit tough. (I had been fighting for fibre for 3 years lol) But it all went smoothly. And still is going smoothly. They don’t have a direct contact centre number, but I had a mobile to be able to get hold of someone. That’s the only flaw but if u ring the number on the site it will take you through to someone. But they are incredible. Good luck to them as a new broadband provider, although they won’t need it.