Shopping for a gift for my dad. The store has a good choice of flattering colours and designs! Staff is professional and friendly.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Would have given five stars but was frustrated with delivery information. Having chosen delivery date I arranged my weekend around going to collect it. I fully expected an email to say it was ready. I... Mehr ansehen
Unternehmen hat geantwortet
It was actually returning them, I needed the short, unfortunately I couldn’t find them in store, but the gentleman at the Woking store was so helpful and looked for me. He also did the refund so fast... Mehr ansehen
Unternehmen hat geantwortet
Bought 3 dresses, one in store and two online, for my wife and under her direction. Lovely friendly service and advice, as always, in the Woking store and online package received in a couple of days.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktinformationen
28 The Peacocks Shopping Centre, GU21 6GD, Woking, Surrey, Vereinigtes Königreich
- 01483 715251
4.7
Hervorragend
81 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Such attentive service from Sharon and…
Such attentive service from Sharon and Matt.
18. September 2024
Bewertung ohne vorherige Einladung
Antwort von FatFace - WOKING
Hello Tina
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Sharon couldn’t have been more helpful
Sharon couldn’t have been more helpful, what a lovely lady. She got every single pair of jeans in the shop for me to try on, gave advice about the sizing, and was kind enough to to help me choose the most flattering ones for me.
So pleased with the jeans and with the service.
18. September 2024
Bewertung ohne vorherige Einladung
Antwort von FatFace - WOKING
Hello Nicky
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Arrived on time
Arrived on time. Staff v friendly and polite at Woking branch even though I had to return the garment. Refunded straight away
1. August 2024
Antwort von FatFace - WOKING
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
easy & convenient
I ordered a skirt online and collected it from Woking - easy and straight forward to collect from the store, staff were friendly and quick retrieved my online purchase! The skirt arrived really quickly and is a lovely fit and shape.
17. Juni 2024
Antwort von FatFace - WOKING
Hello Stephanie,
Thank you for sharing your recent experience in our Woking store with us.
Please be assured that this will be passed onto the store for you. We hope you enjoy your skirt!
Have a great day!
Take care, ED
Antwort von FatFace - WOKING
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have received such great customer service at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Product ordered on line and delivered…
Product ordered on line and delivered to shop for free. Fast and efficient service. Staff pleasant and helpful.
20. Mai 2024
Antwort von FatFace - WOKING
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! CD
Refund on one item because of sizing…
Refund on one item because of sizing then purchased two items in Sale at exceptional value. Really really satisfied, thanks!
22. April 2024
Bewertung ohne vorherige Einladung
Antwort von FatFace - WOKING
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you are pleased with your purchases! We look forward to welcoming you back soon.
Take care. -GM
Excellent organisation for ordering and…
Excellent organisation for ordering and delivery and the quality of the clothes never disappoint.
24. März 2024
Antwort von FatFace - WOKING
Good Morning Sabine,
Thank you for taking the time to leave us a review!
I am so glad to hear you are enjoying your new Fat Face items and it is great to hear they arrived with you quickly too! We appreciate such positive feedback from our customers.
We cannot wait to welcome you back soon!
Kind Regards, JW
Excellent customer service when…
Excellent customer service when managing an exchange in store . Fast delivery of new item .
24. März 2024
Antwort von FatFace - WOKING
Good afternoon, Wendy.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Woking store.
Take care, JB
Antwort von FatFace - WOKING
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great t shirt
I have this t shirt in several colours it’s a lovely design and the fit is perfect
12. Februar 2024
Antwort von FatFace - WOKING
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your item, and we look forward to welcoming you back soon!
Take care.- GM
Antwort von FatFace - WOKING
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
It was actually returning them
It was actually returning them, I needed the short, unfortunately I couldn’t find them in store, but the gentleman at the Woking store was so helpful and looked for me. He also did the refund so fast and was lovely about it, having worked in retail for years, this is how you do a refund to keep customers coming back.
It actually made me want to buy something in store.
19. Januar 2024
Antwort von FatFace - WOKING
Hi there,
Thank you for taking the time to leave your 5* review.
I’m happy to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon.
Take care. -GM
Prompt delivery of my order and good quality …
Prompt delivery of my order and good quality garments in great colours and patterns
28. Dezember 2023
Antwort von FatFace - WOKING
Hello Linda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really nice quality pyjamas my daughter…
Really nice quality pyjamas my daughter loved them.
10. Dezember 2023
Antwort von FatFace - WOKING
Good Afternoon Bethan,
Thank you for taking the time to leave us a review!
I am so glad to hear your daughter is loving her new pyjamas! We love to hear such positive feedback regarding our clothing!
Kind Regards, JW
Helpful assistant
I bought two gifts online and collected from the shop. As they were gifts I asked for a gift receipt which the system couldn't provide but the assistant gave me two priced receipts which was very helpful.
7. Dezember 2023
Antwort von FatFace - WOKING
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Antwort von FatFace - WOKING
Good afternoon, Pamela.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments. We look forward to you shopping with us again soon at our Woking store.
Take care, JB
Fast friendly service
Fast friendly service.
Went in to collect an order and make a purchase. All easy. Will return as love their quality clothes for all the family.
4. September 2023
Antwort von FatFace - WOKING
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great sale and staff
Went to collect an online order for my grandchildren. Great sale so bought a dress which I love! Helpful staff too.
28. August 2023
Antwort von FatFace - WOKING
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Woking store.
Take care, JB
Helpful staff…
Staff at local branch of shop very helpful and directed me to online sale to find right size of footwear which they did not have in stock.
Item delivered within the week of ordering
16. August 2023
Antwort von FatFace - WOKING
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.