I guess I’m writing about collecting an order from Stamford FatFace, and going back to buy something I saw there. I love the Stamford store, especially now that both Peterborough and Oakham stores hav... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Easy to order online and my new sweater arrived at my local FatFace store very quickly. Great service in store; happy, friendly and helpful staff. I am delighted with my purchase; super soft cotton s... Mehr ansehen
Unternehmen hat geantwortet
My husband and I both like the style of clothing. Initially I was really just window shopping. But I came across several hoodies I liked. I felt very comfortable with the advice offered. The two sta... Mehr ansehen
Unternehmen hat geantwortet
Fat face staff are always friendly & very helpful. Your clothes and accessories are lovely and l like that you stick with the same designs each season but in different fabrics (like the simone dresses... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktinformationen
8 High Street, PE9 2AL, Stamford, Lincolnshire, Vereinigtes Königreich
- 01780 754356
4.8
Hervorragend
69 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Good website and online service
Good website and online service. Was easy to collect my order with no problems.
7. August 2023
Antwort von FatFace - STAMFORD
Thank you so much for your lovely words. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Your staff
Your staff. They are enthusiastic, knowledgeable and - above everything - simply NICE people.
5. August 2023
Antwort von FatFace - STAMFORD
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
No email confirmation
No confirmation email of purchase or to say that it was in store. Rang store to check before going to collect. Customer service of sales assistant poor, she was requesting the order number on the confirmation email which I did not have due to no email. Had to log into fatface account to prove purchase. Sales assistant appologised if she offended me which was condescending as she was just unhelpful. Other stored happy to take address as confirmation or I said I had my card I purchased with. Poor experience.
1. August 2023
Antwort von FatFace - STAMFORD
Dear Penny, thank you for taking time to leave this review. I really do apologise for the experience you had in store. I will certainly pass on your feedback regarding this. If there is anything else we can help you with, please don't hesitate to email us - customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Take care,
SK
Antwort von FatFace - STAMFORD
Hello, thank you for your review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Enjoyable shopping
My husband and I both like the style of clothing. Initially I was really just window shopping. But I came across several hoodies I liked. I felt very comfortable with the advice offered. The two staff were both helpful_cheerful and patient while I deliberated over the final choice. Couldn't ask for more and came away feeling very pleased with myself. Many Thanks.
13. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von FatFace - STAMFORD
Hi Bruce
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwort von FatFace - STAMFORD
Hi Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwort von FatFace - STAMFORD
Good Morning Graham
Thank you for taking the time to share your recent experience in the Stamford store with us.
I will ensure that this is passed onto the crew members involved for you.
Have a good week!
EP
Can’t fault the product
Can’t fault the product, delivery information or picking it up in the store. Would have given a 5 if it hadn’t been reduced a few days after ordering.
26. April 2023
Antwort von FatFace - STAMFORD
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great experience
Great experience, local shop staff are lovely and helpful and item arrived quickly in store when I ordered online. Sadly it didn't fit and I couldn't get a refund in store due to paying via PayPal however the shop staff packaged up the item for me ready to drop at the post office.
26. April 2023
Antwort von FatFace - STAMFORD
We are pleased to hear this! If there is anything we can help you with going forward, please do let us know! -RS
Simply Fat Face is fab
Fat face staff are always friendly & very helpful. Your clothes and accessories are lovely and l like that you stick with the same designs each season but in different fabrics (like the simone dresses, l know what fits me and await the next seasons colours & fabrics). Just one request, when you are photographing bags can you please do it with a model so you can see what they will look like if it was me. Thank you
12. April 2023
Antwort von FatFace - STAMFORD
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great coat and great customer service.
1. Dezember 2022
Antwort von FatFace - STAMFORD
Good afternoon, Giovanna
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about your order and service you received. We hope you love your new coat and continue to enjoy shopping with us.
Take care, JB
The store was well laid out and had…
The store was well laid out and had plenty of stock. Staff friendly and helpful.
25. November 2022
Antwort von FatFace - STAMFORD
Thank you for your 5* review! We are pleased to hear that you had a wonderful shopping experience in our stores and your comments will be fed back to our amazing team in store. - RS
Antwort von FatFace - STAMFORD
HI Carole,
Thank you for your feedback the crew at the Stamford store. It is so wonderful to read about the great experience you had instore
Have a great day - KS
Easy to order and easy to return if not…
Easy to order and easy to return if not suitable. Friendly staff in my nearest shop
3. November 2022
Antwort von FatFace - STAMFORD
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Good service in store (Stamford) and…
Good service in store (Stamford) and quick delivery online
12. Juli 2022
Antwort von FatFace - STAMFORD
Hi Nuala, Thank you for your 5* review on the Stamford store - this is wonderful to hear and your feedback will be passed onto the crew! LE
Ordering and return procedure very good
The ordering online and delivery procedure were good. Unfortunately the items were not quite what I was expecting and I returned them. However it was really useful to be able to return to a store which saved me time and money.
I'll certainly order again.
11. Mai 2022
Antwort von FatFace - STAMFORD
Good Afternoon Ann
Thank you for your review.
I am so pleased to hear of your recent experience with us.
Have a great Afternoon.
EP
Great delivery
Great delivery, and the shorts were really lovely, but the jeans didn't fit very well
15. April 2022
Antwort von FatFace - STAMFORD
Hello there,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. It's a shame that the jeans did not fit.
Have a great day! DW
Antwort von FatFace - STAMFORD
Good Morning Ileana
Thank you for your 5* review and for sharing your recent experience in our Stamford store with us.
Have a great weekend!
- EP
Love my purchases
Love my purchases! Service was excellent. You did again Fat Face. Love your products and ethos! 😃
1. Dezember 2021
Antwort von FatFace - STAMFORD
Hi Janet,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received and that you are happy with your items. We hope you continue to enjoy your shopping experience with us.
Have a great day!
Thanks again, JH
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.