This one star rating does not reflect the service from Fat Face which is excellent ! I have spoken to them on the phone 3 times, and they couldn’t be more helpful. Products also excellent. The problem... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Fat Face is my go to shop again and again. As a disabled person I can rely on your 99% of the time accurate sizing. Meaning low stress shopping on line. Furthermore you unlike many other retailers sti... Mehr ansehen
Unternehmen hat geantwortet
Sale buy in a shop (Nottingham). I didnt go in intending to buy trousers, but these were on a mannequin and I thought they looked good. As usual with Fatface sizing, I was able to wear a size smalle... Mehr ansehen
Unternehmen hat geantwortet
Visited the Nottingham store after a specific item. Unfortunately the Nottingham store has ladies upstairs and because I knew what I wanted and didn't need to browse, I didn't really want to go up the... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktinformationen
9 Bridlesmith Gate, NG1 2GR, Nottingham, Nottinghamshire, Vereinigtes Königreich
- 01159 418295
4.6
Hervorragend
226 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great Service
Just wanted to say popped into the store for the first time in years (11/12/23) to try on a couple of items. The chap who served me was extremely helpful showed me other items, talked knowledgeably about the products as a result I bought an extra item plus ordered two more when I got home.
11. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von FatFace - NOTTINGHAM 3
Hello Andy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Colorful website
Easy to navigate website. My purchases were in the sale and collection from store. Fast delivery and kept informed at each stage. Cargo trousers and lacy blouse are perfect as described.
21. November 2023
Antwort von FatFace - NOTTINGHAM 3
Hello
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Very good experience
Very good experience, great stuff, and easy pickup. I would recommend it to my friends and family.
21. November 2023
Antwort von FatFace - NOTTINGHAM 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very pleased with the purchases
Very pleased with the purchases. Arrived quickly at the store I wanted to collect from. Very pleasant and helpful staff member when I picked the items up.
20. November 2023
Antwort von FatFace - NOTTINGHAM 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Was fast and efficient when collecting
Was fast and efficient when collecting, happy with the product too
10. November 2023
Antwort von FatFace - NOTTINGHAM 3
Hello Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful staff
3. November 2023
Antwort von FatFace - NOTTINGHAM 3
Hello Rola
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I was very satisfied with how fast the…
I was very satisfied with how fast the item I bought was ready for me to pick up from the shop. I received very good service and I am very pleased with the slippers that I bought
30. Oktober 2023
Antwort von FatFace - NOTTINGHAM 3
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fantastic customer service
Fantastic customer service from Zoe H who went out of her way to help me. Bought a beautiful waterproof coat which fitted perfectly
24. Oktober 2023
Antwort von FatFace - NOTTINGHAM 3
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Prompt service
Prompt service, very helpful staff, good clean and tidy store with great selection, products very well made and priced
24. Oktober 2023
Antwort von FatFace - NOTTINGHAM 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Return Process
I bought 1 size top in shop and another size on line. after careful thought I wanted to return both as I'd prefer a longer style. I went to the Nottingham branch and the return process was fast and efficient.
28. Oktober 2023
Antwort von FatFace - NOTTINGHAM 3
Hello
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwort von FatFace - NOTTINGHAM 3
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Aaliyah was amazing!
Aaliyah was amazing!
Popped in to get a few new bits and pieces and Aaliyah was so helpful and gave loads of style tips. She also tried to help us whittle down the list of things we wanted to buy but we ended up getting at all despite her efforts as all the clothes were so lovely.
I’ve been shopping at FatFace for around 10 years and I absolutely love the clothes - great styles and the clothes last a long time! I’ve had some clothing from 2015 that I still wear (and I’ve worn frequently!)
7. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von FatFace - NOTTINGHAM 3
Thank you for your 5* review regarding your recent visit to our Nottingham store. It is great to read such positive comments regarding our lovely store crew, and I'll certainly pass your feedback along to Aaliyah. Have a lovely day! LB
Happy shopper
Lovely shopping in fat face really great choice of clothes, very friendly and helpful staff nothing seems to much trouble, happy to order instore for me and gave me all the information I needed on my delivery, well done fat face nottingham
30. September 2023
Bewertung ohne vorherige Einladung
Antwort von FatFace - NOTTINGHAM 3
Good Afternoon Susan,
Thank you for taking the time to leave us a review!
I am so glad to read the positive feedback regarding your experience in-store, I will make sure to pass this feedback on! Thank you for being a loyal customer of ours, we cannot wait to welcome you back :)
Have a great day! - JW
Friendly staff
18. September 2023
Antwort von FatFace - NOTTINGHAM 3
Hi Nicola, thanks for reviewing! We love to hear that our store staff are welcoming and friendly, and we'll make sure the Nottingham branch receives this feedback. We hope you like your new bedding! Take care, CD
Face to Face or Online?
Easy to locate item of clothing I was looking for but my size wasn't available. However, a very helpful member of staff checked the stockroom and also online and was able to inform me that I could order the item I wanted and have it delivered free to the store. Very surprised though that the store couldn't order the item.
7. September 2023
Antwort von FatFace - NOTTINGHAM 3
Hello Anne, thank you for taking the time to leave a review.
We are pleased to hear that our Nottingham store staff were so helpful and that you were able to order the jacket you wanted online!
The store staff should have been able to order the item for you if you wanted, however orders made on the till have to be made for home delivery. If you wish to collect the item from store, this has to be done via our website.
We hope you are loving your new jacket!
All the best, LB
Once again excellent quality and fit
29. August 2023
Antwort von FatFace - NOTTINGHAM 3
Hello Tim
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I always enjoy going into my local…
I always enjoy going into my local Fatface, everything is well set out and the service from the sales assistants is friendly
I love the quality of the clothing and everything lasts for ages
I understand that quality costs more and the reason I've only given 4 stars is down to the price of some of the clothes....luckily they have sales whi means I can purchase some of my favourite more expensive items 🥰
28. August 2023
Antwort von FatFace - NOTTINGHAM 3
Hi Wendy, thank you for taking the time to leave us a review. We're so glad to hear that you have had such positive experiences in our Nottingham branch, and that we're providing the quality products that we strive for. We're glad that our sales can make things more accessible to you, and although quality does drive costs up, we still value this feedback so that we can try and find the right balance for our customers. We hope to earn 5 stars in the future! Take care, CD
Antwort von FatFace - NOTTINGHAM 3
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Nottingham store.
Take care, JB
Excellent customer service both in…
Excellent customer service both in store and on line
28. August 2023
Antwort von FatFace - NOTTINGHAM 3
Good Morning
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Easy ordering and collection from store.
16. August 2023
Antwort von FatFace - NOTTINGHAM 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.