Had amazing customer service from Charlie and Pam at Monmouth FatFace. I had stupidly lost my giftcard and they went above and beyond - making calls and finding all solutions to help me successfully r... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The sweater arrived quickly into our local store for collection. It is a lovely warm orangey/red and looks smart on. Good quality product. Haven’t washed it yet but experience with other FF jumpers ha... Mehr ansehen
Unternehmen hat geantwortet
Great company, such helpful staff. Had to return an item and the parcel hadnt got a returns label and they couldnt return it via the shop because i had paid with paypal. The staff very kindly supplied... Mehr ansehen
Unternehmen hat geantwortet
The shop assistant went above and beyond helping me to return my goods via post (purchased with Klarna) she was very helpful, polite and efficient...(sorry..I did not get her name) Fat Face store... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktinformationen
81 Monnow Street, NP25 3PS, Monmouth, Gwent, Vereinigtes Königreich
- 01600 775648
4.6
Hervorragend
78 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
No notification
I ordered 2 items on Sunday 15th October. I received an e mail on Monday the 16th of October to say my items had been despatched to the shop of my choice and the shop will notify me when they have received it. I waited until Monday the 23rd of October for the emai and I hadn’t received anything, so I contacted your customer services and they said it had been delivered to the shop. So we went to pick it up and they said it was there but it hadn’t been ticked off.
The shop is 10 miles away and we went shopping there on Saturday the 21st of October but I didn’t go in and ask them as your e mail said not to go to the shop until you receive confirmation they have the parcel.
I don’t think i’ll be ordering anything online again from your company.
Regards
Mrs Jean Lawson
16. Oktober 2023
Antwort von FatFace - MONMOUTH
Hello Jean, thank you for taking the time to leave your review.
I am sorry to hear that this has happened and that your click and collect email wasn't triggered when it should have been.
I will be sure to touch base with the store to ensure that this is checked more thoroughly moving forward.
Take care, LE
Collection service
Friendly, positive, quickly. Easy to use service and very convenient. I would use again
28. September 2023
Antwort von FatFace - MONMOUTH
Hello Alice
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The shop assistant went above and…
The shop assistant went above and beyond helping me to return my goods via post (purchased with Klarna) she was very helpful, polite and efficient...(sorry..I did not get her name)
Fat Face store Monmouth Tues 5th Sept
4. September 2023
Antwort von FatFace - MONMOUTH
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you enjoyed your recent visit to our Monmouth store and that the crew were able to assist you with your return. We will be sure to pass on your thanks to the team.
All the best, MM
Great company
Great company, such helpful staff. Had to return an item and the parcel hadnt got a returns label and they couldnt return it via the shop because i had paid with paypal. The staff very kindly supplied me with a spare label and i posted it. I have lots of fatface clothing, wish they would do more longline tunic tops, i love them.
18. August 2023
Antwort von FatFace - MONMOUTH
Good Afternoon Christine,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew! I will make sure your positive feedback is passed on!
I hope you have a great day! - JW
Lovely friendly and happy staff ,
22. Juli 2023
Antwort von FatFace - MONMOUTH
Hi Lynne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwort von FatFace - MONMOUTH
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Pat in Monmouth Fatface was so pleasant…
Pat in Monmouth Fatface was so pleasant and professional. I would definitely recommend her and your lovely shop in this gorgeous Monmouthshire town.
2. Mai 2023
Antwort von FatFace - MONMOUTH
Thank you for leaving us your 5 star review.
I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you!
Take care, SK
Simple swift easy & efficient 👍
17. April 2023
Antwort von FatFace - MONMOUTH
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Antwort von FatFace - MONMOUTH
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Always great service from my friendly…
Always great service from my friendly local store (Monmouth) and from on line. The customer services team are also very helpful and efficient.
23. März 2023
Antwort von FatFace - MONMOUTH
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Better off trying on in shop as sizing has become increasingly inconsistent
I love fat face the majority of my clothes are from them but their sizing has become very inconsistent.
21. März 2023
Antwort von FatFace - MONMOUTH
Good afternoon, Marguerite
Thank you for taking the time to leave your feedback.
I am so sorry to learn that our sizing was not quite right for you on this occasion. We will escalate your feedback regarding the sizing to our garment tech department for review.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Have a great day- JB
Always a pleasure visiting your stores…
Always a pleasure visiting your stores very helpful friendly staff nothings to much trouble, stores are aways clean and tidy.
15. Januar 2023
Antwort von FatFace - MONMOUTH
Good Afternoon
Thank you for leaving us this review about your in store shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Antwort von FatFace - MONMOUTH
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Monmouth store.
Take care, JB
Super staffneeded to return something and the…
I needed to return something and the store was most helpful!
9. November 2022
Antwort von FatFace - MONMOUTH
Thank you so much for this amazing review. We are pleased to hear that you had such a wonderful experience in one of our stores! Your lovely comments will be shared with our crew in store :) - RS
Antwort von FatFace - MONMOUTH
Hello
Thank you so much for taking the time to leave us a 5* review.
It’s great to hear that you were happy with your recent online shopping experience. We do hope that you are happy with your items!
Take Care, TG
Great service
Helpful, lovely staff, as always. Helped by ordering an item that was out of stock for free home delivery.
1. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von FatFace - MONMOUTH
Good Morning
Thank you for your review.
I am so pleased to hear of your recent experience with us in our Monmouth store. Please be assured that this will be passed onto the crew members involved for you.
Have a good Sunday!
EP
Good service and great products
7. September 2022
Antwort von FatFace - MONMOUTH
Hi Deborah, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great prices
Great quality clothing, a good selection and great prices. Staff are friendly and helpful.
28. August 2022
Antwort von FatFace - MONMOUTH
Hi Daisy, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful and polite girls
21. August 2022
Antwort von FatFace - MONMOUTH
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Lovely store
Lovely store, helpful staff, lots of genuine sale items at half the price, very happy customer
21. August 2022
Antwort von FatFace - MONMOUTH
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.