I have 3 young grandchildren and I regularly buy their birthday and Christmas presents from FatFace in a small town shop in the Scottish Borders. This year I was lucky enough to win a £500 gift vouche... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Terrible delivery by Evri - parcels dropped behind our gate down the drive - which is away from the house - one of the parcels is fragile - would never had known unless I read my emails - they would... Mehr ansehen
Unternehmen hat geantwortet
Incredibly helpful staff in your Kelso store. Went above and beyond to find what I was looking for. Items on sale are all beautifully presented and the whole atmosphere created by the staff was very... Mehr ansehen
Unternehmen hat geantwortet
Appreciate fatface making a short length product , being under 5,2 this is great and love the choice of clothing in natural materials and lovely colours. Would like the size 6 to be a size 6 uk. Plea... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktinformationen
12 The Square, TD57HH, Kelso, Lothian, Vereinigtes Königreich
- 01573 228762
4.8
Hervorragend
79 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Did what it said on the tin
Ordered and received without any problems and the Kelso shop is so friendly and welcoming too.
29. Oktober 2025
Antwort von FatFace - KELSO
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Store delivery
Had my order delivered to my nearest shop as store rarely has larger sizes. Very easy and quick. Fantastic staff and very helpful.
I ordered my normal size 20, but was pleased with the jacket sizing that I can get a jumper underneath without having to go up a size. Brilliant for winter.
30. August 2025
Antwort von FatFace - KELSO
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Antwort von FatFace - KELSO
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I recently shopped at Fat Face
I recently shopped at Fat Face, and I have to say, I was impressed! The quality of their clothing is fantastic—soft fabrics, great fits, and styles that feel both timeless and trendy.
The staff were super friendly and helpful, and nothing was too much trouble,going above and beyond, making the whole experience enjoyable.
Prices are reasonable for the quality you get, and they often have good sales too. Overall, I’d definitely recommend Fat Face for anyone looking for casual, stylish, and durable clothing.
I will definitely be shopping here again.
Customer service is everything for me, so thank you to the ladies that were in today.
13. April 2025
Bewertung ohne vorherige Einladung
Antwort von FatFace - KELSO
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Kelso store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Great shop in a pretty town
Upon visiting Kelso I was thrilled to see a fat face store. good size, well laid out. tidy.
staff were very pleasant and helpful. made me feel very welcome.
would highly recommend both a trip to Kelso a cheeky peek at the fat face store whilst there
18. März 2025
Bewertung ohne vorherige Einladung
Antwort von FatFace - KELSO
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Kelso store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Sales assistant very welcoming and…
Sales assistant very welcoming and cheerful. This made it a very pleasant experience. Shop in Kelso was very attractively set out.
Also I got 2 free sweeties!
18. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von FatFace - KELSO
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Kelso store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Terrible delivery by Evri
Terrible delivery by Evri - parcels dropped behind our gate down the drive - which is away from the house - one of the parcels is fragile - would never had known unless I read my emails - they would have been out all night !
My wife also ordered from Fatface a dress which never came - despite emails saying it had been delivered -
9. Dezember 2024
Antwort von FatFace - KELSO
Good morning Steve
Thank you for taking the time to leave your review. I am sorry to hear that you didn't have a positive delivery experience. I will be sure to pass your comments to our team for review.
Thank you, LE
Great customer service both online and…
Great customer service both online and in shop.
12. Oktober 2024
Antwort von FatFace - KELSO
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwort von FatFace - KELSO
Hello Carol thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff at the Kelso shop are amazing 👏
Staff at the Kelso shop are amazing 👏.
The service I received on Thursday the 22nd of August was excellent.
Both ladies were great and gave me helpful honest advice. Great shop highly recommend 🥰
22. August 2024
Bewertung ohne vorherige Einladung
Antwort von FatFace - KELSO
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Jane was very good when I bought my shirt today, engaging my wife and I in conversation. Customer service is such an important aspect of customer experience. Great job!
Jane was very
10. August 2024
Bewertung ohne vorherige Einladung
Antwort von FatFace - KELSO
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Really helpful staff
2. Juni 2024
Antwort von FatFace - KELSO
Hello James,
Thank you for sharing your recent experience in our Kelso store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Kelso
The store helped my track down a pair of trousers, had to order online.
On picking up my parcel the manager remembered me and our previous conversation regards trying to find clothes that id be comfortable in at work. We had a great conversation about the trials of getting older. We went around the store looking for solutions for work wear.
Today i wore my new trousers, then realised i was also wearing an old fatface denim jacket ( a little snug now) and using my all time best buy from fatface…a large brown leather shopper bag that i got many years ago from kelso. Thank you for creating quality leather products.
I also have an old pair of sandals which need resoling as the leather is too good to throw them out.
I will continue to shop at kelso, not just as its my local store…the whole team as great. Thank you
22. Mai 2024
Antwort von FatFace - KELSO
Good afternoon, Karen.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Kelso store.
Take care, JB
Shop easy to navigate
Shop easy to navigate. Staff friendly and courteous.
3. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von FatFace - KELSO
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwort von FatFace - KELSO
Hello Lynda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very convenient
Good quality clothing, easy purchase online and quick pick-up from local Fat Face store.
16. April 2024
Antwort von FatFace - KELSO
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality, and our click and collect service. We hope you love your order!
Take care.- GM
Excellent service from Kelso store
Excellent service from Kelso store. What a friendly happy store always attentive.
1. April 2024
Antwort von FatFace - KELSO
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
What lovely staff in Kelso Fat Face
What lovely staff in Kelso Fat Face! Always happy to help and advise and to look for other sizes.
Thank you, my day was made brighter for shopping with you ✨️ 💛
19. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von FatFace - KELSO
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Good support in the store
Good support in the store, complicated ordering, online could go to the store but if the store ordered it had to go to my address
25. November 2023
Antwort von FatFace - KELSO
Hello Caroline
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality products and great prices
Quality products and great prices - and great choice! Helpful & professional staff. Kelso is fortunate to have Fat-Face in the Square!
24. November 2023
Antwort von FatFace - KELSO
Good afternoon, Margaret.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Kelso store.
Take care, JB
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.