Superstar service , The team here are brilliant, Fast , Friendly & Efficient ! This was our 4th pick up, So it’s great to see such high standards maintained over different dates ! Managed to get... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Had to do a couple of transactions in fat face, in their store in Edinburgh George St. The way that the Young store assistant handled our transaction was exemplary. I cannot praise her highly enough a... Mehr ansehen
Unternehmen hat geantwortet
Visited your store on George street in Edinburgh. One of the best I’ve seen, staff were great and friendly, the clothes were displayed brilliantly. Will definitely be back soon
Unternehmen hat geantwortet
Excellent website which is easy to use and order from. Beautiful jumper ready for pick up very quickly.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktinformationen
69 George Street, EH2 2JG, Edinburgh, Lothian, Vereinigtes Königreich
- 01312 251568
4.7
Hervorragend
171 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von FatFace - EDINBURGH
Good Afternoon Julie,
Thank you for taking the time to leave us a review.
I am so happy to hear you are happy with the quality of the items you have received and that they got with you so quickly!
We look forward to welcoming you back soon!
Kind Regards, JW
Great quality lounge trousers my…
Great quality lounge trousers my husband loved them.
19. Dezember 2023
Antwort von FatFace - EDINBURGH
Hello Heather
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service
14. Dezember 2023
Antwort von FatFace - EDINBURGH
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you encountered great customer service in our Edinburgh store. I will be sure to pass on your comments to the team.
All the best, MM
Best Hoodies out there
I have been buying Fat Face hoodies for over 20 years, they are really good quality & when/if they fade I wear them when I’m gardening
30. November 2023
Antwort von FatFace - EDINBURGH
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – KS
Such a helpful young lady. 😘
I went to Edinburgh Fatface with my returns, all were too big, and having looked online, there were none my size. When I explained this to the girl she sort out my size in the fort Kinnaird branch for the next day, and had them put by. She also got one of the cardigans from their stock. When I got to Fort Kinnaird branch, they had so much more, I ended up with three jumpers and a pair of gloves, my daughter bought gloves too. A very successful trip. So thank you to the girl that served me.
9. Dezember 2023
Antwort von FatFace - EDINBURGH
Good afternoon, Ruth.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Edinburgh store.
Take care, JB
Excellent Customer Service
I've always liked FatFace products and have had many items of clothing over the years. This is my first purchase of an item for the home: Linen Duvet cover in green. I love linen and it is amazing to sleep under. I always get great service and this time was no different. I purchased this online but my go to store is Edinburgh George Street where the staff are amazing.
23. November 2023
Antwort von FatFace - EDINBURGH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Changing room didn't help
Changing room didn't help, dark and very busy shop. Not a flattering cut for my shape. Nice velvet, colour on a younger person would be fine.
22. November 2023
Antwort von FatFace - EDINBURGH
Hello Alexandra
Thank you for your review.
I am so sorry to hear of your recent experience with us. I have flagged this with the Store and Area Manager for future consideration.
If you need any further assistance please do not hesitate to contact us at customerservices@fatface.com.
EP
Efficient service
Efficient service, order arrived ahead of schedule. Helpful, friendly staff.
21. November 2023
Antwort von FatFace - EDINBURGH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy on line ordering with options to…
Easy on line ordering with options to return . I chose to return to a local store and was delighted with helpful, friendly service.
23. November 2023
Antwort von FatFace - EDINBURGH
Good afternoon, Margaret.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Edinburgh store.
Take care, JB
Excellent online order and great products
Easy online order
Speedy delivery
Pick up in store
Good value good quality items
22. November 2023
Antwort von FatFace - EDINBURGH
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Lovely velvet trousers
Lovely velvet trousers that can be dressed up or more casual. Ordered online and delivered quickly to store. Great customer service.
20. November 2023
Antwort von FatFace - EDINBURGH
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Excellent staff
18. November 2023
Antwort von FatFace - EDINBURGH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Antwort von FatFace - EDINBURGH
Hi Ken, Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Very easy to order from the website to…
Very easy to order from the website to their store in Edinburgh including the collection as well.
Very happy with the jeans purchased very good quality
17. November 2023
Antwort von FatFace - EDINBURGH
Hi Lynne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very cosy socks.
9. November 2023
Antwort von FatFace - EDINBURGH
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Christmas pyjamas
Thank you Mhairi for all your help and advice
Very much appreciated
9. November 2023
Bewertung ohne vorherige Einladung
Antwort von FatFace - EDINBURGH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very helpful staff
Very helpful staff - I took back a shirt to exchange for a larger size and although there wasn't one in the store - the assistant ordered me one to be sent to my home.
24. Oktober 2023
Antwort von FatFace - EDINBURGH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Staff are very helpful and always…
Staff are very helpful and always friendly. Shop well stocked and changing rooms clean.
16. Oktober 2023
Antwort von FatFace - EDINBURGH
Hi Angela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwort von FatFace - EDINBURGH
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
I bought a pair of sandals last April…
I bought a pair of sandals last April for the summer , I wore them 3 months and both soles cracked. As I've relocated to US I was only able to return them end of October but I had the receipt. I was told because I had worn them everyday that's why this had happened & I was over the 6 month policy . I was extremely disappointed with the service & seems extremely unfair to treat regular customers in this way . As I left both the manager & the colleague laughed , I went back to ask why & the manager said she was just checking her colleague was ok. I found them extremely unprofessional & will never shop there again & will be telling all my friends& family !
14. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von FatFace - EDINBURGH
Good morning,
Thank you for taking the time to leave us your review. I am so sorry that you had a less than pleasant experience in store. In this case, can you please send us an email to customerservices@fatface.com with your receipt and images of the item in question and we would be more than happy to look into this further for you.
All the best, MM
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.