Always friendly staff, very helpful, lovely dresses. One of my favourite shops. If you cannot find your size the staff always offer to look in the back for you or will order the item for you, I like t... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Visited Chester store as I was looking for a black top for a funeral. Staff were friendly and polite, but not pushy. I purchased the Betty top in black, which worked perfectly with the skirt I wore.... Mehr ansehen
Unternehmen hat geantwortet
There is always an assistant on hand to help out. Pricing also clearly marked and sizing accurate
Had a fabulous time at chester fatface getting styled and advice on clothes and colours from the wonderful Debbie. She was amazing and so lovely I felt like a new person! The stylist appointments... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktinformationen
11/13 Eastgate Street, CH1 1LG, Chester, Cheshire, Vereinigtes Königreich
- 01244 311486
4.9
Hervorragend
251 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Wonderful staff
We regularly visit as we’re always made to feel welcome. The dogs know where to sit to receive a treat and are forgiven for their greed.
The store has a cosy atmosphere which encourages us to wander. The fitting rooms have chairs for partners to wait. Clothes are always good quality which look good, feel comfortable and wash well.
29. März 2024
Antwort von FatFace - CHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you (and your dogs) back soon!
Take care. -GM
The size of the product is worked out…trousers
The size of the product is worked out for you by what size you usually buy and who the company is you’ve bought items from, I thought was great because I’ve not experienced it with anybody else
23. März 2024
Antwort von FatFace - CHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent customer service at FatFace…
Excellent customer service at FatFace Chester - a really helpful assistant Lena. Went beyond the extra mile.
4. März 2024
Bewertung ohne vorherige Einladung
Antwort von FatFace - CHESTER 2
Hi John,
Thank you for taking the time to leave a review.
We’re happy to hear you enjoyed your experience in our Chester store!
We look forward to welcoming you back soon. Take care, LC.
Amy was lovely at the til x
29. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von FatFace - CHESTER 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found Amy in our Chester store to be so lovely during your visit. I hope you continue to have a pleasant experience when shopping with us.
All the best,
MM
Great quality and design. Great friendly staff.
Great quality and design. The only place I really buy my clothes from now. They last really well too. Also lovely children's clothes. Only disappointment is that the children's range in stores seem to be getting smaller and smaller and my daughter can't try the items on.
15. Februar 2024
Antwort von FatFace - CHESTER 2
Good Morning Sarah,
Thank you for taking the time to leave us a review!
I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we appreciate such kind words from our customers.
I have passed your feedback on to the relevant department regarding the children's items in store and this will be looked into.
We look forward to welcoming you back soon!
Kind Regards, JW
Antwort von FatFace - CHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you received your order, and love your purchases! We look forward to welcoming you back soon.
Take care. -GM
Antwort von FatFace - CHESTER 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Love how you show the outfit on…
Love how you show the outfit on different size models, helps make your choice.
24. Januar 2024
Antwort von FatFace - CHESTER 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying the ways in which we present our items and our approaches to this. I hope you continue to enjoy your shopping experience with us.
Take care, MM
Shop and website were fab
Had called into the Chester shop for a jacket but they didn't have my size. Nevertheless, the staff there were fab, and picked up a little something for the grandson while I was in. Ordered the jacket from the website and it arrived promptly and as ordered. Happy all round.
22. Januar 2024
Antwort von FatFace - CHESTER 2
Good Afternoon Martin,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Chester Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Excellent customer service
Returned a jacket to Chester store - excellent customer service. Even got my postage returned.
Would definitely buy from Fatface again knowing it is so easy to return goods.
14. Januar 2024
Antwort von FatFace - CHESTER 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Ordering made easy
Ordering made easy, updated about the package and delivered on the stated day.
13. Januar 2024
Antwort von FatFace - CHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Antwort von FatFace - CHESTER 2
Hello Stephen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
First class
Always happy to shop in Chester, helpful friendly staff, not pushy and always make your visit a pleasant experience .
29. Dezember 2023
Antwort von FatFace - CHESTER 2
Hello Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Returned items twice into Chester…
Returned items twice into Chester branch and twice I was deducted money instead of a refund, suggest you consider retraining your till staff. Now I have to wait 3 to 5 days for the refund plus the additional deduction, priceless!
21. Dezember 2023
Antwort von FatFace - CHESTER 2
Good Morning Derek,
Thank you for taking the time to leave us a review!
I am sorry to hear of the issue you have had instore. I have looked into this for you and can see this matter has been rectified by one of our customer service team.
I have passed this feedback on to the store and this will be looked into. We really appreciate your feedback regarding this matter.
Again, I apologise for any inconvenience this has caused.
Kind Regards, JW
Chinos are just right for me
Chinos are just right for me - the fit, look, just right!
Need more selection in store, always have to order online.
28. Dezember 2023
Antwort von FatFace - CHESTER 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are loving your new purchase and that your chinos are a good fit. Regarding choice in store, I will be sure to pass your comments on to the appropriate team.
All the best, MM
Excellent quality
Excellent quality, delivered quickly into store and hassle free collection :)
13. Dezember 2023
Antwort von FatFace - CHESTER 2
Good morning,
Thank you for taking the time to leave us your review. I am so pleased that you found that your order arrived quickly to store and that collection was easy. I hope you continue to enjoy our products just as much as we do.
All the best, MM
Great
Great quality, tasteful fashion! Wide choice, excellent service. Prompt delivery.My go to place towards Christmas and never fails to deliver.
11. Dezember 2023
Antwort von FatFace - CHESTER 2
Good morning,
Thank you for taking the time to leave us your review. I am so pleased that you are loving the quality of our items and that delivery was quick. I hope you continue to enjoy our products just as much as we do.
All the best, MM
Great product well made and good…
Great product well made and good quality , had similar shorts in past and last for ages
30. November 2023
Antwort von FatFace - CHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great choice of clothes
Great choice of clothes. Very easy to order, came very quickly, quality and fit excellent. Had to return some items in store as I’d ordered a size too small. Superb service and so easy.
28. November 2023
Antwort von FatFace - CHESTER 2
Hello Gail thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very easy to order and pick up
Very easy to order and pick up. Quality of clothing is excellent.
25. November 2023
Antwort von FatFace - CHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.