Clearly the store in Cheltenham is on it's way out. Very poor men's selection..already moved downstairs. Disappointing and depressing. I should add this is no reflection on the staff who are profes... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnUnit 4 33/41 The Promenade, GL50 1LE Cheltenham, Gloucestershire, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Bought a Truro Black Hooded Jacket and Filby Navy Jacket online from FatFace.com for click & collect delivery to The Promenade Cheltenham store. Super quick delivery just 48 hours plus a lovely welcom... Mehr ansehen
Unternehmen hat geantwortet
 I had originally bought an item of clothing in the Monmouth shop, which I needed to exchange for a different size. I returned the item to the Cheltenham store and although I didn't have the receipt... Mehr ansehen
Unternehmen hat geantwortet
I don’t really leave reviews, but I Came into store on 5/6/24, on a mission to find some summer holiday clothes. Was met by a friendly team, and a chilled out store atmosphere. I couldn’t find t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktinformationen
Unit 4 33/41 The Promenade, GL50 1LE, Cheltenham, Gloucestershire, Vereinigtes Königreich
- 01242 262788
4.4
Hervorragend
102 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I bought a pretty scarf and went to…
I bought a pretty scarf and went to collect it from the store Pretty scarf and seamless transaction
24. November 2024
Antwort von FatFace - CHELTENHAM
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy & straightforward process
Easy & straightforward process, very satisfied, would recommend
17. November 2024
Antwort von FatFace - CHELTENHAM
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Tried to use a gift card in Cheltenham
Tried to use a gift card in Cheltenham, voucher was for £40 but in-store till would only allow £33.64 to be used. Very disappointed as online I can use the full £40 BUT I have to spend £70 to get delivery. Not impressed by staff attitude either, Fatface used to be great with great customer service and great staff but sadly this has dwindled and is now seen at a number of stores.
5. September 2024
Bewertung ohne vorherige Einladung
Antwort von FatFace - CHELTENHAM
Hi there, I am really sorry to hear of this experience. This shouldn't have happened.
I will reach out to the store to see what the issue was, and provide further training where necessary.
Take care, LE
Have purchased clothes for my family…
Have purchased clothes for my family from Fat Face for years and called in to the Cheltenham store yesterday to collect an order but was surprised and very sad to see that it looked like the shop is closing down! Fixtures and fittings removed off walls etc. Is this yet another shop leaving Cheltenham, I really hope not.
30. August 2024
Bewertung ohne vorherige Einladung
Antwort von FatFace - CHELTENHAM
Hello Elizabeth
Thank you for your review.
I am so sorry to hear of your recent experience with us. I have passed your comments onto the appropriate department for future consideration.
EP
All great
Quick delivery. Good packaging. Lovely Ang good quality clothes.
The shop is clean, has lots of clothes for a fairly small shop and staff are helpful.
3. August 2024
Antwort von FatFace - CHELTENHAM
Good morning Hannah,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
Staff more interested in chatting to…
Staff more interested in chatting to each other at the Cheltenham store than coming to the till point to help customers.
5. August 2024
Antwort von FatFace - CHELTENHAM
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwort von FatFace - CHELTENHAM
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fast delivery of items ordered and even…
Fast delivery of items ordered and even quicker return of payment when one item was not suitable so returned. Great service.
29. Mai 2024
Antwort von FatFace - CHELTENHAM
Hello Helen,
Thank you for your review.
I am glad to hear that your order was delivered quickly and that you found our returns process easy to use.
Have a great day!
Take care, ED
Great help from staff.
I don’t really leave reviews, but I Came into store on 5/6/24, on a mission to find some summer holiday clothes. Was met by a friendly team, and a chilled out store atmosphere.
I couldn’t find the sizes that were quite right for me, but your manager Cara was able to help me find everything I needed, and even helped me style and pair some items together, something an older less fashionable chap like myself appreciated.
She really is a credit to your store, and made shopping with you guys seamless. I’ll definitely be returning for next seasons holiday clothes!
5. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von FatFace - CHELTENHAM
Hello Benny,
Thank you for sharing your recent experience in our Cheltenham store with us.
Please be assured that this will be passed onto the crew member involved for you.
Have a great day!
Take care, ED
Visited the Cheltenham store
Visited the Cheltenham store, what a pleasure to find someone who took the time to talk to us and give helpful advice in choosing the right clothes.
Well done to Manager Nathan, you are a credit to FatFace.
7. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von FatFace - CHELTENHAM
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your Dress, and we look forward to welcoming you back soon!
Take care.- GM
Fabulous Dress
Fabulous Dress. Can dress it up or down. It fits beautifully, in all the right places. AND … it has pockets.
Great that I could pick up from store, so no delivery fees
31. Mai 2024
Antwort von FatFace - CHELTENHAM
Hello Aileen,
Thank you for your 5* review.
I am pleased to hear about your positive experience with us. Enjoy your new dress, I am sure it looks great!
Take care, ED
Useful click and collect servuce
Ordered a yellow cotton hoodie pullover. Good colour. Good fit. Pyjamas bottoms in fluffy brushed cotton. Didn’t like them so the local shop took my order which was click and collect and processed the refund which I should receive soon. Good helpful in store service.
25. Mai 2024
Antwort von FatFace - CHELTENHAM
Hi Tonia, thanks for taking the time to leave a review. It's great that you received such good service and that you liked your hoodie! We hope we can earn 5 stars next time! Take care, CD
visited Fatface in Cheltenham looking…for summer holiday T shirts
visited Fatface in Cheltenham looking for some holiday T shirts, whilst there saw a fantastic Jacket, my size Jacket was not on display, Natham the manager managed to find one, also liked some T shirts, Natham again managed to find several in my size, I really enjoyed chatting to Natham and his staff, they did everything possible to find me everything I needed, spent about 45 minutes in the shop, great experience, I have not expereienced customer service like I did from Fatface for a very long time, I will definately be going into Fatface again, the next time I am in Cheltenham. natham and his team are definately an asset to the company.
26. April 2024
Bewertung ohne vorherige Einladung
Antwort von FatFace - CHELTENHAM
Good afternoon, Dean.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Cheltenham store.
Take care, JB
Great service
Great quality clothing, staff at Cheltenham store always friendly and welcoming
2. Mai 2024
Antwort von FatFace - CHELTENHAM
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to hear your feedback regarding quality, and your experiences in your local store! We hope you love your order.
Take care. -GM
Antwort von FatFace - CHELTENHAM
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Quality
Love fatface for style and quality.Staff friendly and helpful.
13. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von FatFace - CHELTENHAM
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent service and a lovely product
Excellent service and a lovely product, staff are really friendly
8. April 2024
Antwort von FatFace - CHELTENHAM
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased to read that you found the crew in our Cheltenham store to be so friendly and that you received excellent service. I will be sure to pass on your lovely comments to the team. I hope you continue to enjoy your visits to store.
All the best, MM
Easy on line choice and pick up at…
Easy on line choice and pick up at local store.
Very helpful staff.
2. April 2024
Antwort von FatFace - CHELTENHAM
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Quick and friendly service as always in…
Quick and friendly service as always in the Cheltenham store.
19. März 2024
Bewertung ohne vorherige Einladung
Antwort von FatFace - CHELTENHAM
Good Morning Derek,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Cheltenham Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Antwort von FatFace - CHELTENHAM
Hello Hazel
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.