recently picked up a dress from FatFace in Bromley, and I’m genuinely impressed. The design is beautiful, simple yet elegant and it fits so comfortably that it’s perfect for all-day wear. The fabric... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnUnit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, Kent, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Easy to order and collect. Unfortunately, I keep receiving emails to ask me to collect items that I collected ten days ago.
Unternehmen hat geantwortet
I shop at the Bromley FatFace store. I find the staff very helpful and supportive. They adopt a positive approach and nothing is too much trouble . There is a comfortable feel about the store . The cl... Mehr ansehen
Unternehmen hat geantwortet
STAFF VERY HELPFUL IN STORE TO CHANGE ITEM OVER FOR DIFFERENT SIZE. ALL INFO ON COMPUTER, NO NEED TO FILL OU RETURN FORM MAKING TRANSACTION EASY AND SMOOTH
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktinformationen
Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, Kent, Vereinigtes Königreich
- 02082 904457
4.8
Hervorragend
239 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I like that you can order online but…
I like that you can order online for store pickup at no extra cost (apart from the cost of your transport and your time to get to the store). The process was good and staff were very polite.
BUT, ideally Fat Face shops should have all the sizes in all the lengths (S,R anf L). It seems that the only lengths available is Regular.
1. Februar 2024
Antwort von FatFace - BROMLEY 2
Hi there,
Thank you for taking the time to leave your review.
We are so pleased to hear you have enjoyed using our 'Click and Collect' service! Thank you for your feedback regarding stock instore, we will be sure to pass your comments on.
Our stock system is based on average sales per location, therefore varies in different areas. Some of our stores may have less stock of smaller and larger sizes, or S and L fits, available due to our stock system process.
Take care. -GM
I have ordered items several times
I have ordered items several times. Good customer service always. The quality of the garments are excellent and worth the extra price. Clothes tend to be oversized so just need to be aware of that before ordering.
29. Dezember 2023
Antwort von FatFace - BROMLEY 2
Hello there
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Staff helpful
Bought men slippers online and was too tight, exchanged it at the local branch
20. Dezember 2023
Antwort von FatFace - BROMLEY 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Pleasant experience
Staff were very helpful and very pleasant
A nice shopping experience
Quality clothing
12. Dezember 2023
Antwort von FatFace - BROMLEY 2
Hello Lisa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very quick delivery of order good…
Very quick delivery of order good quality product helpful staff would recommend to my friends and family
12. Dezember 2023
Antwort von FatFace - BROMLEY 2
Good morning,
Thank you for taking the time to leave us your review. I am so pleased that your order was delivered quickly and that you found the crew in our Bromley store to be so helpful. I hope you continue to enjoy our products just as much as we do and I will pass on your lovely comments to the team.
All the best, MM
Had to return item and it was so easily…
Had to return item and it was so easily done at the store
3. Dezember 2023
Antwort von FatFace - BROMLEY 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent store
Excellent store, excellent stock, excellent staff.
Stylish, reasonably priced clothes, always comfortable to wear, even socks & tights feel good.
5. Dezember 2023
Antwort von FatFace - BROMLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Really friendly helpful staff
30. November 2023
Antwort von FatFace - BROMLEY 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Winter ladies offers top notch
As a Fatface fan I was a bit disappointed in the summer ladies clothes this year but Winter has returned to providing a top notch offer.
30. November 2023
Antwort von FatFace - BROMLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Antwort von FatFace - BROMLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Antwort von FatFace - BROMLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great customer service ~ Quality…
Great customer service ~ Quality clothing and good sale prices. Ordered 4 pairs of boots (2 styles and 2 sizes as I was unsure of fit). Everything arrived in good time, nicely packaged.
I Kept 2 pairs and returned the others in-store which was very quick and easy. The store was fairly busy but the sales staff were welcoming, helpful and efficiently served everyone in good time.
25. November 2023
Antwort von FatFace - BROMLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Superb Fat Face
The online ordering process is very straightforward and the collection in store is very efficient. Without a doubt the best shopping experience of any retailer in the high st . We use the Bromley store and the staff there are warm welcoming engaging and most of all interested in the customer which makes such a difference when everyone else seems like they couldn’t care less if you bought from them or not . We use Bromley most often but you get a similar experience regardless of which branch we use . Thank you Fat Face
23. November 2023
Antwort von FatFace - BROMLEY 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Good Customer service at FatFace Brimley
Our experience in FatFace Bromley was excellent. The staff were helpful when we were changing a pair of slippers & chatted to us about the new stock that was coming in for Christmas. The manager & the two members of staff there made us feel valued customers & we ended up buying a winter jumper before we left! They knew their stock & their customer base.
8. November 2023
Bewertung ohne vorherige Einladung
Antwort von FatFace - BROMLEY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Helpful efficient staff
7. November 2023
Antwort von FatFace - BROMLEY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great experience
Both members of staff were extremely helpful and friendly. They made it a great experience.
5. November 2023
Antwort von FatFace - BROMLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent customer service
I struggled to find the store so I called them. The lady (Catherine) I spoke to was so helpful and polite and she served me in store too. Very helpful staff and great ordering and click and collect process.
6. November 2023
Antwort von FatFace - BROMLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent service from Bromley branch
The customer service assistant (male) at the Bromley branch was so helpful and attentive. He helped me make a decision and made me feel that he was glad i purchased from Fat Face. I went to collect it approx mid day where i collected Order number: UKF1012906672, Hampshire Dry Wax Swing Coat. I also noticed him giving that extra service to another customer. I didn't get his name can you please thank him.
27. Oktober 2023
Antwort von FatFace - BROMLEY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Excellent shopping assistant
26. Oktober 2023
Antwort von FatFace - BROMLEY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Efficient order to store process
Slick order and delivery to local store process works well - used it a few times now and it is quick.
16. Oktober 2023
Antwort von FatFace - BROMLEY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.