Received text message to say sandals were ready to collect from central Birmingham shop. Made special trip to collect them only to be told they are not there and glitch in system means 'this happens a... Mehr ansehen
Standort
Standort wechselnUnit 28 Grand Central, Stephenson Place, B2 4BF Birmingham, West Midlands, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Excellent customer service. I was looking for work Dinner, summer clothing at Fatface , Grandcentral, Bull ring Birmingham shop and team member from Fatface named 'India' was really helpful. She hel... Mehr ansehen
Unternehmen hat geantwortet
This was at Grand Central, Birmingham. I had been everywhere to find a dress for my Mother's funeral. All have glitter in, as that time of year. AMANDA at Fatface was AMAZING,she helped me, went into... Mehr ansehen
Unternehmen hat geantwortet
I love shopping at the Birmingham FatFace shop: the staff are always helpful and when I ask provide honest opinions and advice about fit etc. The clothes are comfortable (at least the ones I buy), las... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktinformationen
Unit 28 Grand Central, Stephenson Place, B2 4BF, Birmingham, West Midlands, Vereinigtes Königreich
- 01216 343570
4.7
Hervorragend
190 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Helpful service.Willing to go that…
Helpful service.Willing to go that extra step to assist me.
25. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von FatFace - BIRMINGHAM GRAND CENTRAL
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Very quick service and efficient
15. Juli 2023
Antwort von FatFace - BIRMINGHAM GRAND CENTRAL
Good morning, Sue
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Birmingham Grand Central store.
Take care, JB
Perfect from ordering,to collection…
Perfect from ordering,to collection staff very helpful and polite 5*
14. Juli 2023
Antwort von FatFace - BIRMINGHAM GRAND CENTRAL
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
This shop is like throwing a boomerang…
This shop is like throwing a boomerang you always know you’re going to come back! Love the sizing, colours and design 👌💖
22. Juni 2023
Antwort von FatFace - BIRMINGHAM GRAND CENTRAL
Thank you for your 5* review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! LB
E-Receipt nonsense
We received this E-Receipt today:
E - RECEIPT
Sales ID:70349-BGC-03-80450
Unit 28 Grand Central
Stephenson Place
Birmingham
B2 4BF
United Kingdom
Crew: Sukjinder
Date: 21/06/2023
Time: 14:17
________________________________________________________
Transaction details
LOU BANDANA LONGLINE
14
IVORY
1 Units
Total (inc VAT) £45.00
Payment Details
Subtotal: £37.50
Tax: £7.50
Total Price (inc VAT):
£45.00
Card £45.00
Unfortunately we were in Inverness all day. That's where we stay. That's a very long way from Birmingham. So we have a receipt we don't want and the real customer hasn't got their one. No bid deal you might think but the fact is we receive Fatface E-Receipts from all over the UK. We raised it with Customer Service before but nothing happens. Yes, we are Fatface customers but now make a point of NEVER asking for an E-Receipt. Time for Fatface to sort this out.
21. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning,
Thank you for raising this with us via trustpilot.
We are so sorry that this has happened and we would like to fully investigate this. I have made a request for more details and if you can please provide these for us, we can investigate this further.
Take care - KS
Quite simply I am finding 'FatFace' to…
Quite simply I am finding 'FatFace' to be the best in all spheres of online garment buying - styling, quality of product and efficiency of packaging and delivery. Why turn elsewhere?
24. Mai 2023
Antwort von FatFace - BIRMINGHAM GRAND CENTRAL
Hi Peter
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Problem got fixed FAST!!!!
I had a problem with mailing address and my order was lost. Fatface was amazing and just reprocessed a new order and sent it to me right away!!!!! Love this company and their quality of product and customer service!
22. Mai 2023
Antwort von FatFace - BIRMINGHAM GRAND CENTRAL
Good afternoon, Vanessa
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the service you received. I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Love your clothes for my kids
Love your clothes for my kids - Excellent designs and quality. Good value for money especially during sales. Store staff are very friendly
6. Mai 2023
Antwort von FatFace - BIRMINGHAM GRAND CENTRAL
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service
Excellent service. Parcel arrived earlier than expected. Staff very helpful.
6. Mai 2023
Antwort von FatFace - BIRMINGHAM GRAND CENTRAL
Hi Kat thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely staff at the birmingham store
Lovely staff at the birmingham store. Super easy and quick to pick up an order. The jumper XL mens is a gift and looks amazing quality.
6. Mai 2023
Antwort von FatFace - BIRMINGHAM GRAND CENTRAL
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! Your wonderful comments will be fed back to our incredible team 🥰 - RS
Really pleased with quality & great…
Really pleased with quality & great price in the sale, free delivery to store
4. Mai 2023
Antwort von FatFace - BIRMINGHAM GRAND CENTRAL
Hi Angela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered a dress online which arrived…
I ordered a dress online which arrived quickly. Although this was a beautiful and quality dress, I returned it to a store because it was too long. The return was processed efficiently and the guy was helpful, polite and courteous. This was my first purchase from Fat Face but it won’t be my last.
5. Mai 2023
Antwort von FatFace - BIRMINGHAM GRAND CENTRAL
Hi Christine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Antwort von FatFace - BIRMINGHAM GRAND CENTRAL
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered to collect in store
Ordered to collect in store. Member of staff was extremely helpful & carried parcel & items for me. Made sure I could carry purchases home securely. I use a walking stick & so I may have struggled had he not been so empathic.
Extremely pleased with purchases though.
8. Mai 2023
Antwort von FatFace - BIRMINGHAM GRAND CENTRAL
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality products, great colours & genuine customer service
The Fatface website was very easy to navigate & enabled me to identify which colour/size/length of cargo shorts I wanted to buy. Calling into the central Birmingham store they had neither my size nor the colour that I wanted, but an extremely helpful assistant suggested that I try on another pair in a different colour which would confirm the size/fit & thereby give me reassurance when ordering on line, which I did. (I find that sizing can vary considerably between manufacturers). In my opinion, Fatface epitomise fashionable, well made clothes in great colour options at value for money prices. Recommended.
18. April 2023
Antwort von FatFace - BIRMINGHAM GRAND CENTRAL
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Placed my recent order and it was ready…
Placed my recent order and it was ready to collect in no time,
16. April 2023
Antwort von FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Great customer service
Really helpful staff, helped to return an online order and place a new one
13. April 2023
Antwort von FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
First time buyer, will be back
Only bought from you for the first time recently, but will definitely be back!
Spent the day looking for a shacket in Birmingham, to no luck, and tried your Grand Central store.
Found the perfect one, but in store only does small (doesn’t go down to XS and I’m not the biggest guy).
Member of staff helped out (forgive me, I didn’t get name) and showed me a few similar things, and explained that you can get XS online.
I stood in the shop and ordered, and the online service was great too.
Shacket is lovely, amazing quality and great price!
Will definitely buy from Fat Face again.
31. März 2023
Antwort von FatFace - BIRMINGHAM GRAND CENTRAL
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Improve the size
Improve the size. Everything is just way to big and next size down is way to small
26. März 2023
Antwort von FatFace - BIRMINGHAM GRAND CENTRAL
Thank you for leaving us this review. I am sorry to hear that you had some issues with the sizing! I have passed your feedback on to the relevant teams for review. We do offer a 30 day returns policy for online order with free postage if your item isn't quite right. We hope you continue to enjoy shopping with us. Take care - CD
Workers were really nice
22. März 2023
Antwort von FatFace - BIRMINGHAM GRAND CENTRAL
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
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