Official response from Fast Moose
You are not a Fast Moose customer and have no contractual relationship with us; the issue described stems from a dispute with a third-party account holder, yet the negative review has been incorrectly directed at our business.
For clarity, the Fast Moose account referenced was not an active customer account and had no active services attached. We do not maintain inactive or non-customer accounts.
The account was closed in line with our standard account lifecycle policy. This did not prevent communication, as support remains available at all times via our official support email, which is publicly listed.
At no point was a paying customer denied a support channel, nor was any active service removed during an ongoing, authorized data release process.
As previously explained, access to hosting data can only be provided to the registered account holder or upon receipt of valid authorization, in accordance with contractual and security obligations.
We need to correct a fundamental inaccuracy in this review.
The reviewer is not a Fast Moose customer and has never held an account or service contract with us. The website referenced was hosted under another provider’s account, not a reseller arrangement and not an account owned by the reviewer.
The account holder’s service was suspended due to non-payment. As the hosting provider, we are contractually and legally permitted to communicate, provide access, or release data only to the registered account holder or with their explicit written authorization.
Important clarifications:
- There was no reseller relationship involved
- The reviewer had no account, contract, or billing relationship with Fast Moose
- The hosting account belonged entirely to a third-party provider
- The suspension was due to non-payment by that account holder, not Fast Moose
Releasing data without authorization would be a breach of contract and security policy
Domain ownership or claims of content ownership do not override hosting account ownership, access controls, or contractual obligations. Hosting providers cannot lawfully release data from an account to a non-account holder without authorization, regardless of domain ownership.
Fast Moose did not deny service to a customer, did not “lock” a customer out, and did not operate a reseller-based setup in this case. Responsibility for continuity of access rests with the account holder who controlled the hosting service and billing.
This review incorrectly assigns fault to Fast Moose for an issue arising entirely outside of our customer relationship.
— Fast Moose Support Team
