FastFit Station Bewertungen 

279
TrustScore 3.5 von 5

3.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Couldn’t be happier with the service I have received, been here twice now for minor mechanical issues with my bmw. Wouldn’t go anywhere else now

Bewertet mit 1 von 5 Sternen

Booked ahead of appointment to ensure parts. Emailed when left work and even though running late arrived within 45 minutes of closing only to be told would not carry out work Sat outside unti... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Paid £170 for two new tyres and tracking to be done. The tracking obviously wasn’t done correctly as my tyres were worn on the insides showing cords 2 months later. I sent an email to the station aski... Mehr ansehen

Bewertet mit 5 von 5 Sternen

This review is specifically directed to TRACY KNZMANICH at the Chesapeake Virginia location. She is what makes Fast Fit a pleasant experience. Her smile and happy demeanor put you at ease immediate... Mehr ansehen

Unternehmensdetails

  1. Autowerkstatt

Informationen, die aus verschiedenen externen Quellen stammen

FastFit Station has been delivering Good Old-Fashioned Service, MOTs, Tyres, Exhausts and more for over 15 years! With 3 separate stations located around the Milton Keynes area, there's no excuse not to pop in for a free tea or coffee while you wait.


Kontaktinformationen

3.5

Akzeptabel

TrustScore 3.5 von 5

279 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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3.5

Alle Bewertungen

(279)

1 Bewertung in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

Buyer Beware! Wolverton.

My car was in for 'Half Price Service & MOT' last year (2013). I was unhappy with them pretty much from the beginning. I was told I needed a list of things doing, which were not a necessity at the time (new tyres/ fuel filter and all 4 brake discs and pads!!!). Ended up costing me £850. I noticed discrepancies in the paperwork. I spoke to the Manager at Wolverton and asked him for an explanation for the huge bill and discrepancies etc.. I got no where. He was less than helpful. I wrote to their Head Office. Again got no where. Ended up having to take matters further.
I was awarded a partial refund plus costs, which I have only just received. Just be wary of these people. Get a second opinion if you are not happy with what they tell you. It could save you a lot of money and frustration in the end. I notice they're offering service and mot's 'on sale' again this year. BUYER BEWARE......

21. Februar 2014
Bewertung ohne vorherige Einladung
FastFit Station-Logo

Antwort von FastFit Station

Thank you for taking the time to leave us with your review.

As you are aware your complaint was investigated thoroughly at the time resulting in you receiving a refund.

We apologise that you were not happy with the service received as we endeavour to keep all our customers happy.

Kind regards

Fastfit Station

Bewertet mit 5 von 5 Sternen

Fast, Friendly & Fantastic!!!

Had my car serviced at the Kingston Fastfit Station and received a first class service from the outset. Manager and his staff were very professional and polite and explained every aspect of the service to me.
My car was also valeted throughout, an additional extra not expected but very welcome.
People are quick to complain when things go wrong so I think it's only right to say when you receive truly exceptional service! Price was also very reasonable.
Well done to everyone at Fastfit & I look forward to using you again and recommending you to all my family & friends.

7. Februar 2014
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Refreshingly Honest

Had occasion to visit Fastfit at Kingston a couple of times recently and have been blown away by the friendly honest and knowledgable staff. If you are fed up with poor service elsewhere give these guys a try I am sure you will not be disappointed.

5. Februar 2014
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Great service and job done quickly, but overcharging?

I have used Fastfit for a few years now and have my annual service and MoT done here - had no problems at all in the past - staff are very friendly and helpful and are upfront about the cost.

On my most recent visit, I had my water pump, cam belt, thermostat and coolant tank changed as my water pump was bust. I was quoted £500 for the whole lot which I thought may be a little expensive but was happy to pay it to get the job done. But upon looking at the receipt, I noticed I had been charged £100 just for the coolant bottle. Clearly this includes labour but the part can only cost £20-£30 and I wouldn't have thought it would take more than half an hour to fit. So it seems that I've been well overcharged on this. I was told the cost upfront which I agreed to so I can't complain a lot but just looking up the part afterwards shows how much I was overcharged for it.

Still, the garage did a good job as always and I will continue to use them for service/MoT but I might consider a cheaper garage for general repairs in the future.

UPDATE:
Had to change this review as I have more recently had a problem with my master cylinder - Fast Fit quoted me £280 all in but did not have the staff to fix it for at least a week. So had to have it recovered by another garage (External Reference) who completed the job and charged me £129 including recovery. Clearly Fast Fit are trying to take people for a ride and I won't be using them again.

5. Februar 2014
Bewertung ohne vorherige Einladung
FastFit Station-Logo

Antwort von FastFit Station

Thank you for taking the time to leave us with your review. We would like to assure you that we take all customer comments seriously and as a result we have investigated this matter thoroughly and have spoken to all staff involved.

As you have mentioned in your original review we gave great service. To do this we use only quality parts rather than use cheaper or reconditioned ones, and pay more for experienced fitters to work on our customer's vehicles. These factors will lead to our prices being slightly higher.

Kind regards

FastFit Station

Bewertet mit 5 von 5 Sternen

Thanks!

Kerry and Cheryl at Kingston were fab, I came in with a noisy car and in need of a service and MOT, I left with a car that was as good as new! Thanks guys!

22. Januar 2014
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Disappointing.

I am wary of garages following bad experiences, therefore I researched reviews and history of this company before deciding to go ahead. The initial booking online and arrival at the garage went without problem. The car failed its MOT due to an issue with the drivers seat. The first person that rang me was pleasant and offered solutions rather than problems. I had booked a day off work and was away for the following days so we agreed he would ring me in advance of Friday so I could get to the bank and pick it up on Friday evening, but provided an estimate of costs. I received a phone call on the Thursday advising me that the car would not be examined until Friday morning due to sickness. The disappointment came on the Friday, at around 17:00 I received a call advising the car was ready. This was far later than promised, I was so irritated that I said I would collect the car on Saturday. The customer service left a lot to be desired as the person calling me sighed and replied that they would keep it undercover for the night as though I was an inconvenience. When I eventually did pick the car up the receptionist bitterly informed me that it had taken a lot more hours of labour than quoted and it was only a temporary fix that would cost me a fortune to fix. I was left feeling like an inconvenience and there is no doubt in my mind that I wasn't a valued customer. Use this garage if you are confident your car will pass its MOT and you will not take up too much of their time, otherwise you may be left feeling very unwelcome.

18. Januar 2014
Bewertung ohne vorherige Einladung
FastFit Station-Logo

Antwort von FastFit Station

Ms Scott,

Thank you for taking the time to leave us with your review. We would like to assure you that we take all customer comments seriously and as a result we have investigated this matter thoroughly and have spoken to all staff involved.

On this occasion please accept our sincere apologies for the delay in contacting you regarding your vehicle. The majority of the work was carried out on Friday as the station manager had to allow for the extra time spent on the vehicle, even though he still only charged you for 1 hours labour. We have been informed that they were extremely busy on the Wednesday and Thursday and a member of staff called in sick so this was quite difficult. He also said he informed you as soon as possible, which unfortunately was too late for you to get to the bank for which we can only apologise.

Please rest assured that we accommodate all of our customers to the best of our ability, irrelevant of whether a vehicle passes its MOT.

Kind Regards,
FastFit Station

Bewertet mit 5 von 5 Sternen

Helpful

Excellent service as usual, always friendly and helpful, happy customer!

9. Januar 2014
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Pleasant surprise!!

Being new to the area I was a bit wary of getting my car serviced at a new garage, having been using the same mechanic for the last 6 years. The website looked very attractive, so I booked in for the usual oil and filters.
Service was quick, polite and friendly and the price very good. I think I'll be coming back here for the next few years .
Thanks

9. Dezember 2013
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Best Garage experience ever.

Booked in for MOT and service, attracted by competitive price. Premises were fantastic, I've never seen a garage waiting room like it, clean and airy with nice decor, a huge contrast to the greasy mess I was expecting .
Car went through with no problems and I was pleased that there were none of the usual "add-ons".

Andy.

9. Dezember 2013
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

FASTFIT RULES!

Great friendly service, all booked through the web, courtesy car was great, might get one of them myself!!

My car was serviced and returned beautifully clean and shiny, thanks guys ;-)

9. Dezember 2013
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

5 star! *****

Guys at Wolverton branch very helpful, booked my MOT and service with no probs through the Website and the car passed with equal ease!!

Thanks Mike!

9. Dezember 2013
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Expert service.

Efficient, knowledgeable staff, fantastic clean facilities and Good Old Fashioned Service, as promised in their Ads.
Very pleased with the way they diagnosed and fixed my problem.

9. Dezember 2013
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Greeeat!!

Friendly service ! Good price, would reccommend to all !!!

9. Dezember 2013
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

unacceptable high price and took advantage of a lady

As a company we have used fast fit for years for all of our vans and cars. Last time the price of an alternator was inflated and we feel this is because they were dealing with a lady. We bought the same part from Toyota direct and fast fit fitted it. Toyota even gave us the same price that fast fit pay including their trade discount. Fast fit then dropped their price saying that it was a mix up but would they have done so if Toyota had not helped us.
I will not be using them again for any of our vehicles and suggest that you do the same.

9. Dezember 2013
Bewertung ohne vorherige Einladung
FastFit Station-Logo

Antwort von FastFit Station

Hi there,

Thank you for taking the time to leave us with your review! We would like to assure you that there is no gender bias within the organisation. All staff are trained to provide high standards of customer service regardless of gender especially with a large portion of senior staff being female, including the General Manager.

Unfortunately, due to a variety of parts and costing, human errors can happen when pricing but as soon as it was noticed we offered to rectify it. However, please accept our sincere apologies for any inconvenience this may have caused. It appears that you have always been happy with the service you have received over the past few years, so you will understand that this isn't common practice for us.

Again please accept our sincere apologies for any inconvenience and we hope to see you back in the future.

Kind Regards,
FastFit Station

Bewertet mit 1 von 5 Sternen

you do not like adverse compliants

I sent a letter to you on the 15th of November I am still waiting for your reply

15. November 2013
Bewertung ohne vorherige Einladung
FastFit Station-Logo

Antwort von FastFit Station

Mr Molineaux,

We have just received your posted letter dated 15th November (the date you left this review). In this case you cannot reasonably expect us to respond to the letter on the day of it being posted when it takes time to be delivered to us. We will investigate this matter and respond to you via email within the next 7 working days.

Kind Regards,
FastFit Station

Bewertet mit 5 von 5 Sternen

The guys at Bletchley saved the day for me.

I tried to use a cheaper option and had a service and new exhaust fitted elsewhere but ended up with a blow from the manifold which could not be fixed. The guys at Bletchley not only sorted this out for me but diagnosed and fixed a misfire at the same time and only charged a nominal fee. It's back to fastfit in future for me.

2. Oktober 2013
Bewertung ohne vorherige Einladung

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