Fascinators4weddings Bewertungen 

523
TrustScore 4.5 von 5

4.4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Having read the review posted by Melissa McInnes , there is no way I would ever use this company as she clearly states she returned it within the time line and that she never wore it ! Shame as I want... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

After being let down by another supplier...they went out of way to help with last minute order. Sent pics of colours to match they chatted on WhatsApp and as promised all arrived next day. Encouraged... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Difficult to match pink of my outfit but this clutch bag in "Parfait" was spot on! I'd seen it in a hat hire shop but ot was more cost effective to buy it online. Ordering was straightforward, bag ar... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Outstanding value for money. Gloves are a perfect length for my vintage wedding look, great quality (they feel like they should be more expensive) and a beautiful ivory colour. Shipped quickly and wel... Mehr ansehen

Unternehmensdetails

  1. Fachgeschäft für Kopfbedeckungen
  2. Bekleidungsgeschäft

Informationen, die aus verschiedenen externen Quellen stammen

Fascinators 4 Weddings for a wide selection of Fascinators and matching accessories.


Kontaktinformationen

4.4

Hervorragend

TrustScore 4.5 von 5

523 Bewertungen

5 Sterne
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Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

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4.4

Alle Bewertungen

(523)

19 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

I bought the fascinator and matching bag. Very happy.

I bought the fascinator and matching bag in the champagne colour for my sons wedding. Always nervous when buying on the Internet about the quality and delivery time. Had no need to worry about this at all. Both items as described and good quality. Also arrived really quickly. Thank you so much

19. Juni 2024
Bewertet mit 1 von 5 Sternen

Terrible customer service and sorry…

Terrible customer service and sorry being a small family business is not a good enough excuse. Ordering was a shambles as website took time to register my payment so took 3 attempts therefore took 3 payments I then had to get refunded by sending serval emails. Unfortunately the Fascinator was faulty so had to ask for a refund which also involved multiple emails and still have not received the full amount. Shocking service I wouldn’t bother to much trouble

20. Juni 2024
Bewertung ohne vorherige Einladung
Fascinators4weddings-Logo

Antwort von Fascinators4weddings

Hi Karen

Trustpilot hasn't been able to verify your review, so we're not able to provide any feedback.

But I will say that we don't take any payments - customer send us payments. We don't hold any financial information.

Best wishes

Daniel

Bewertet mit 5 von 5 Sternen

Wedding Hat

Last minute decision to get a hat for my son's wedding. It was black and grey and the headband was adjustable. Very pleased about that as 52cm is quite a lot smaller than 57cm. I ordered express delivery and it arrived after two days. Very pleased with whole process. Thank you very much.

27. Mai 2024
Bewertet mit 2 von 5 Sternen

Colour was not as advertisedpoor returns poor description of colour. When i look back at advert the photos differ for same items not as advert

Colour was not as advert.However it was Well made fitted well. Return form not with item long protracted return process i need to get a printer to print the form. Really not user friendly.emailed company . Reply was cursory.cant attach the actual photo of product i received i ordered melon and got a peachy colour.Be very careful when ordering.I was thinking of sending back reirdering fuschia but checked other photos and they are nothing like first photo

18. Mai 2024
Fascinators4weddings-Logo

Antwort von Fascinators4weddings

Hi Ellen

I'm sorry to hear you weren't happy with your order.

Colours can be very subjective and this is why we have a comprehensive returns policy clearly referenced on our packing slips. All the details are available on our website and the link is provided to customers.

Many customers order a number of items to try and return those they don't need. With customers viewing our website with differing screens, light conditions and opinions on colours, it isn't possible to always meet expectations. Which is why we have the returns policy.

Your review is very damaging to our small family business so we would be grateful if you could consider revising based on the above.

Best wishes

Daniel

Bewertet mit 2 von 5 Sternen

Ugly

Bad quality

4. Mai 2024
Fascinators4weddings-Logo

Antwort von Fascinators4weddings

Hi Devisme

Sorry to hear you weren't happy with the quality.

But, I have to say I am rather surprised as these are premium millinery items. They are made of sinamay, which is a natural fibre and obviously won't be perfect like a man-made fibre. Perhaps you thought you were buying something else?

Please reach out to us directly so we can assist you further. Also, because we're a small family business, bad reviews can really be damaging. I would appreciate it if you would consider revising. As I say, sinamay is a natural fibre with natural imperfections.

Best wishes

Daniel

Bewertet mit 5 von 5 Sternen

Excellent

Very fast delivery and beautifully packaged hatinator. Good communication regarding exchanging for a different colour.

17. April 2024
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

After sales service non existent

Liked- delivery was quick after placing order. Items were well packed

Disliked (and reason for average score) TOTAL LACK OF RESPONSE TO POST DELIVERY QUERY
Unfortunately items were not the exact colour match. After further research I managed to identify the part numbers and colour required. The website did not appear to stock the colour I needed so I reached out to see if they could order in the specific colour match items and exchange. I contacted the company by their chat function and email and have heard nothing. I am know in possession of two items I am unable to use

25. April 2024
Fascinators4weddings-Logo

Antwort von Fascinators4weddings

Hi Kate

Unfortunately we've not seen any of your queries. But we do have hundreds of emails every day. Please try again and we'll be on the look-out.

Best wishes

Daniel

Bewertet mit 3 von 5 Sternen

Slightly disappointed item didn’t arrive in tact.

Slightly disappointed that on opening the packaging containing the fascinator I found that one of the diamanté stones had fallen out of its setting - fortunately it was found in the rest of the packaging. Another is quite loose so I guess it’ll be a case if getting out the superglue for a repair job………
Had expected better. Apparently this company is located quite close to where I live but I am on quite a tight time schedule for getting it back to them before I need to wear it. . Other than that, item is just the colour I’d hoped and the design/shape and “fit” is good for the shape of my head!

30. April 2024
Fascinators4weddings-Logo

Antwort von Fascinators4weddings

Hi

Sorry to hear that one of the diamantes had come loose. This does happen sometimes with diamantes and where it happens here we tend to do exactly the same - superglue it back into position.

I hope you'll understand that there's really nothing much we can do about diamantes coming loose through Royal Mail's delivery networks - they do come loose with shaking and rough handling - and consider revising your 3-star review of our small family business.

I hope you enjoy wearing your fascinator.

Best wishes

Daniel

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