FAKRO GB Bewertungen 75

fantastic experience
great
super good!! wowww!!

Easy to speak to great product and quick turn around

You had windows that Velux couldn't provide.
The response was quick and the windows were quality.

Paul, Our Business Development Manager delivered some fantastic hands on training recently. Engaging content with a friendly approach... Everyone we deal with at Fakro gets top marks from us! Thanks guys
Ant and the Blandford Eurocell Team

fakro are always professional & supply top quality materials

Great Company to Deal with, delivery arrived the day it was meant to and the driver a fantastic help. price is ok, cheaper then velux with the same quality window. would recommend using fakro to anyone

Fast and effective service around ordering stock we currently keep both sizes in the LWK Komfort and whenever we need some more there is always a deal to be had aswel, anything loft ladders fakro is my go to!

way better than velux for after sales help

Great service,
Great knowledge of products available, always helpful and a swift delivery service.

Ashley is great, always welcoming and a good sport.
Advice is great and always tries his best to get us the win

kevin came to branch and put are display stand up for us as we was busy and left us with all the info we need to deal with customer questions

Working for a merchant it's important to have good people that are proactive, knowledgeable and helpful when ordering from a supplier and Fakro do just that! They are great in keeping us up to date when we place orders, nothing is too much trouble and customers love their products and have never had an issue!

Dealing with FAKRO was a pleasure, the team are so helpful. I have ordered many windows and they instantly spot what may be an error and call me, great customer service.
FAKRO is my 1st choice for roof windows.

Fakro windows are better because they come with a 10 year warranty!

Wrong! They don't.

We had our windows for 8 years and asked to have it serviced. The wording and the way the claim form is written is intentionally obscure.

We were subsequentially billed for our window repair although it was in warranty and did not meet any of the exclusions. It was a simple repair job.

So you pay for their poor quality windows. I do not remember signing anything that permitted the window to break.

Had a domed roof light installed in Nov 2023,but the fixing kit was short of 4 bolts for the dome ,contacted Fakro after installer couldn’t source any ,after being sent wrong length bolts , problem resolved when correct bolts re ordered ,I’m happy now my roof dome is fully secured ,very good service from sales team

First class service from initial order to delivery( next day) free. Any questions I had were answered straight away.
Have yet to fit the items I ordered but I'm sure if there are any problems, they will be dealt with in the same professional manner.

Fakro Skylight started leaking in the warranty period but after filling in a form and sending in photos they said they cannot identify the issue and therefore cannot replace it under the guarantee. Waste of time.

We have a Fakro roof window in a bedroom used as an office. It had been fitted between 2006 and 2008 before we moved in. Recently, the window open/close handle sheared off. I contacted Fakro to be told by Gabi where to find a serial number to secure a replacement. I called back with the serial speaking with Claire. She explained the simple process of how to purchase a replacement, sending me an email with link and item details. I ordered the handle on a Wednesday at 230pm. The handle arrived by 9am on Friday. It was, indeed the correct part which I fitted immediately. Very impressed with the customer service! Furthermore, a tribute to the windows robust parts for lasting this long and the continued retention and supply of parts for their older products.

Purchased a wooden loft ladder but missed delivery, customer service (Abigail) contacted me straight away to arrange a re-delivery option of collection, but the delivery driver re-tried and we were home. Brilliant customer service!