Personally, I won’t be returning
If you are new to this clinic, consider options.
I used to attend F&F almost 20yrs ago, frequently with my Mother. ‘G’ (the owner and very highly respected lady amongst all of her old clientele, myself included) ran a wonderful business and extremely high-end couple of salons.
This used to be the most known and reputable beauticians within the two boroughs. The staff were immaculate, the treatments were impeccable -the salon was simply fabulous!
Over the years the management has changed and we stopped attending as tastes and standards dipped slightly.
Requiring a last min session, I went out on a limb and called directly to enquire and book. (F&F only has one clinic now in the town centre).
I was surprised I managed to book-in the same day and was excited to attend again.
However, I was utterly alarmed upon visiting!
The premises were disappointingly shabby and run-down, decor was cheap and there was dust and dirt visibly present on shelves and table tops throughout. It seemingly lost its classy sparkle that uses to ooze out of the door.
My therapist was arranging a window display on my arrival and took me straight up to what I can only describe as a cupboard for my treatment. She did not wash her hands and merely put gloves on over. Her hair was loose and unclean, which made me uncomfortable -but worse I became a councilling session for her to offload all of her issues of the last 3yrs on. 45mins (I was thankful she cut it short!) of stress, manic energy and a very poorly and ill-complete facial.
I was receiving an advanced facial (I usually monthly get elsewhere) yet was informed that she had been in the industry and fast-track qualified by salon management in a year.
I was offered bogof sessions for laser and an array of other treatments that sounded truly wonderful and normally I would have jumped at the opportunity to have received, however I was so desperate to leave I paid and just got out! My trust had by now, been lost.
I had issues contacting the management- that also presented questionable professionalism… but eventually received a full refund and I requested I be removed from their mailing list and system -I will never be returning.
I have noticed 1* reviews and experiences have been removed from here -slightly concerning, never-the-less, my visit was mortifying for me so I am sharing mine.
After my treatment I attended a different clinic who were shocked that my extractions were still present and that product was still on my face.
They re-calmed me, as my energy was unusually out-of-sync and performed the facial appropriately.
My personal recent experience at F&F was nightmare’ish. Perhaps it was a salon ‘off’ day, perhaps due to comparison of the ‘golden era’ of the good ole’days.
All in all, it is a shame and so sad to see the drastic change.