Poor communication causing serious delay
I am the seller of a property in Taunton where the buyer is represented by Freers Askew Bunting Solicitors / FabSolicitors.co.uk, Hartlepool office.
For over three weeks, there appears to have been little or no meaningful communication from the buyer’s solicitors, either to my solicitor or, as I understand it, to the buyer herself. This has delayed the transaction and is now causing unnecessary cost, uncertainty and frustration.
Today I telephoned the firm and spoke to “Marie” on reception. I was told that nobody was willing to speak to me or provide any information. I appreciate that I am not their client and that there are confidentiality limits, but they were not even willing to take my telephone number or pass on a message.
Based on this experience, I would be very cautious about relying on this firm for a conveyancing transaction where timely communication is important.
Update:29 July 2026
Having reached out to the senior director Mr Andrew Dixon, we did get some movement but for the past week it has gone quiet again. No date has been proposed for exchange of contracts and the buyer and I are getting very frustrated. This is not a company you want to be dealing with if you want speed and efficiency.