Evri Parcels 

Evri delivered my package several days after it should have arrived, I purchased the item on April 14th, it didn't arrive until April 21st. On opening the parcel, I found the television I purchased had been deliberately smashed, the whole screen was shattered, and could have only happened with an act of vandalism. Evri copped out with a feeble excuse, and put the blame back upon the seller, by telling me to go back to the seller and ask for a replacement or a refund. I tried to escalate my complaint only for evri customer service to totally ignore me, and finally prevent me from accessing their customer service. I phoned them up and was cut off several times after providing them with the tracking number. As far as I'm concerned this was a deliberate act of vandalism and should be reported to the Police to be investigated with criminal charges brought against the culprit or culprits involved. The seller SuperRecycle via Ebay claims the television was intact with it was collected by Evri, and Evri are trying to lay blame with the seller, with myself stuck clearly in the middle waiting for a £155 refund, which I still haven't received. Evri's delivery service and customer service is atrocious. Anyone with any commonsense would never use them again.

Parcel was 4 days late, no tracking updates or explanation as to why. I contacted Amazon to say parcel not received and was given a refund and told I can decline to accept the parcel if it turned up. Lather that night - about 8.30 pm, a delivery driver rang my bell to deliver the parcel. I started to explain that as I had a refund i am declining the delivery. The driver went nuts and started shouting that he didnt have time to listen to me and I should "open the effing door!". I said no and he said then he would leave it outside the building. I live on a busy street in London so it would likely be stolen as has happened in the past. I wish all online companies would publish which delivery service is being used by sellers so we have an option to shop elsewhere and avoid unreliable companies like Evri.

This used to be such a good courier service. It is now impossible to speak to a human to locate your package. Apart from the fact they they insist on leaving items on the doorstep, they frequently give you a delivery date and then say they haven't been able to deliver. Will not buy in future from any seller using Evri. They are a load of rubbish. Too busy with their European markets.

My parcel is stuck with evri last 10 days & no communication with them whatsoever!!!

Evri drivers & evri it else, can't get in touch its all robot machine ask for ring back still waiting 10 days, don't know what happing with evri drivers but not good at all,
Want know why evri drivers not delivered parcel to the locker since Monday 20th & say out for delivery & not moved since, been asking evri what going off no answer been 2 weeks now,
Why do they employ these drivers who can't deliver??

The evri company need to be updated or need to be finished gone for good cos service is useless!

Just show how much evri company care for there customers with no reply nor call back whatsoever been 10 days

Evri is one of the worst delivery companies going i have been trying to contact them all day to no avail the automated system is a nightmare as it doesn't give the option to speak to a human being it just disconnects the call

Another lost parcel.
Hey, I’m sure it’ll not be found, just like the one in February which was supposed to be delivered to the same parcel shop and I got a report back from you that it must have been lost.

2 years ago you managed to lose a double mattress. I’m assuming it may have fallen between the drivers seat and the central console.

This is actually getting beyond belief now. I had to get all my parcels diverted to a parcel shop because the empty head driver kept repeatedly dropping my parcels off at an apartment complex 2 streets away. It seems Evri are beyond help and their customer service must be nonexistent. I don’t want to speak to a bot or talk through emails, I want to speak to a human being. I’ve asked for call back after call back and nothing has ever been received.

Your company is a shambles.
I will not have to claim a full refund for the goods Evri have once again lost or the delivery driver needs investigating.

I ordered 3 items online. On the 15th of April, 2 out of the 3 items were delivered.

On the 16th of April, I received an email from Evri, informing me that a parcel had been received for delivery, "damaged beyond repair" and that I should contact the vendor to arrange a refund or replacement. The email had a certificate of damage attached, presumably so that I can forward it to the vendor as proof.

However, the information Evri supplied, regarding the vendor and tracking number, are completely different to those that I have at the time of making my purchase!

That in and of itself has little to do with Evri BUT when I tried to contact Evri to garner a little more information it is IMPOSSIBLE to do so.

You are given two options:

1. Use their online chat facility
2. Physically call them

When I called and entered the tracking number, I was told, "This parcel was damaged beyond repair. Contact the vendor direct". Fantastic! I already knew that but was hoping to actually speak to a human who might just possess a brain cell and could help me investigate WHO the vendor is!

I then tried their online chat. I wish I hadn't bothered. You are given 3 basic options, none of which has anything to do with what I want and it is operated by AI (no-one can read a question and type a reply in 0.000000001 seconds) and once I had given the tracking number, it too informed me the parcel was damaged beyond repair and I could not send any further information or ask another question!

WHY DO YOU NOT ALLOW CUSTOMERS TO SPEAK TO ANYONE? WHY DO YOU HAVE TO MAKE IT SO BLOODY DIFFICULT?

It is not your responsibility if the vendor uses two different names and/or tracking numbers, but perhaps you could have garnered me with further information to help me resolve the issue.

It is of little surprise that the majority of your reviews are bad, because you don't listen to what is being said and you certainly don't care enough to do anything about the feedback received, yet you persist in sending emails asking for feedback on your deliveries.

Why don't you man up and start employing real people who can answer telephones and cover online chats! Obviously, none of you have ever availed yourselves of Evri's services when ordering something online!

do not like my packages thrown over my back garden for my dog to destroy, its a husky and destroys things very quickly . front door would be fine items hidden by hedge would be fine . twice in a month is not good can not complain to the seller when its thier fault last year they broke chrystal I HAVE A HIGHT GATE.., changing the name because it was bad firm hasnt helped as you are getting worse not better.. just found a parcel this morning in my back garden not good

Absolute disgrace! Even the proof of delivery photo wa taken in the van you can make out the van seat!!

I ordered a very expensive bottle of perfume from Debenhams on March 7th and it mysteriously disappeared from Evri's depot ! Ordered a resend and although I requested it sent by another company with a 24hr service, Debenhams still sent it via Evri ! This second bottle has now been confirmed, by Evri, to be lost !!! I have now requested a refund which I might get before Christmas if I'm lucky, but instead of searching their depot I think they should consider who has handled these parcels !

Not sure if this is the correct way of replying to my post on EVRI from EVRI but it is EVRI BIT as useless as the company its self. It suggests they are sorry I have had such a bad experience. This is every company using EVRI to send parcels to me over a long peroid of time.It is not a one off. The suggestion in the reply ." Their home complaints page". Really !!!!!!. I have tried this . Tears of fraustration. Clocks ticking my life away. This IS Shocking customer care. The recipient stuck bettween the sender ,thier customer. All other delivery companies manage to deliver on time and to the door. If you are notified it is an EVRI delivery your heart sinks.

Absolutely useless company, there is no option to speak to a human, and their chatbot is unhelpful. Says my parcel was delivered but it never arrived, and there's nothing I can fo about it as the website is now telling me that the postcode for my order number is incorrect.

Anyone selling on platforms like Vinted should think twice before using Evri. They no longer provide a paper receipt meaning if something goes wrong you have no redress against them. In my case I scanned the label provided by Vinted at the Evri drop off shop being advised I would receive an email receipt. It didn't arrive and when I tried to track the parcel it said it was still with the sender! I went back to the shop the next day but there was no sign of the parcel. Ultimately this was a complete loss for me although Vinted did refund the purchaser. With hindsight I would have taken a picture of the details on the scanner machine but am now thinking it's best not to use Evri who just told me to go back to Vinted for help. I wonder what happens to all those parcels floating around in the Evri system that have a label and a tracking code on them? Come on Evri you can do better than this! To top it all Vinted states the item was cancelled because I didn't send it in time!!

Everytime I order red bulls or pure orange they get put on hold never to be seen again
Contacted evri and they never did anything because it has happened about 6 more times

I was expecting three parcels, only one arrived. The only communication I get is that the delivery is delayed but with no indication of when it will arrive. The help is next to useless because they dictate what you want to say.

They are an example of the worst kind of business practices yet they are putting better companies who charge more (but do the job and pay their staff) out of business.

Avoid using them. If you order on line, insist that you don't want Evri. Pass this on. We need to teach Evri a lesson. The sooner we put them out of business, the better.

Extremely poor service. I think the local courier delivery man is at fault. Tried to complain about him, but you cannot speak to a human. All parcels through March are undelivered by him on his round. Had to contact the sellers and cancel further orders. Was thinking of seeking Police advice regards theft as EVRI are not interested. Poor service from EVRI. Communication is very weak.

Words fail me. I wrote a review about poor experience.
Got a standard generated reply inviting me to call as I had previously. I did. Quoted the tracking number and was disconnected in exactly the same manner as before.
This company is beyond awful.

I should of got my home delivery today 12 sleeping bags for Chesterfield pathways a charity that helps the needed and the homeless as im a very very loyal support too ... yet it got email can't deliver today as there is bad weather in your area will try delivery next working day .... bad weather its sunny with a tiny breeze ... no bad weather at all.... EVRI are getting worse then better they don't listen to your complaints as they keep making the same mistakes over and over again....

Worst customer service EVER
customer service is non existent. They have had my parcel for 25 days with no updates in the last 2 weeks. Ezra the useless bot is no help at all. I have requested a phone call so many times, never get one. Emails from "Claire" word for word the same as with previous deliveries that never turned up. Just automated responses. Trying to phone I have left messages requesting someone phone me, no one ever does. I will never want to order from anyone that uses Evri

In the depot for 2 days and still no tracking detail that it is out for delivery.
I’m 62 and can say with total honesty this is the worst company for customer service.

My advice is if your potential supplier uses Evri then don’t order. Go elsewhere. You have been warned.