The young lady who dealt with me and sorted out my new caravan insurance, was very professional and put my mind at ease for my father in laws insurance and mine. It's 💯% from me and the price was fan... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I tried to renew my caravan insurance online however when I clicked to open the attachments, I got a blank screen. I phoned Every When and the lady I spoke to was very helpful and the insurance was... Mehr ansehen
Unternehmen hat geantwortet
Very polite and explicit gentleman called to discuss our caravan insurance. He was very thorough in his explanation . Ten out of ten Jamie having worked in insurance for 34 years know what it like.5... Mehr ansehen
Unternehmen hat geantwortet
Looking at the reviews for Everywhen/Towergate it is a notable shift from 4/5 star to one. Always prompt in contacting us for renewals and payments, now we need to make a claim we have been met wi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Everywhen is a specialist insurance broker, offering personal and business customers cover from a range of market leading policies. Experts in insurance, we're also teeming with knowledge about everything we cover, allowing us to understand your needs exactly.
Kontaktinformationen
Vereinigtes Königreich
- everywhen.co.uk
3.5
Akzeptabel
38 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Jordan was excellent
Jordan was excellent, very helpfull with everything we needed.
Answered all question .
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Everywhen
Thank you for your review, we’re so pleased to hear that our team was able to help with everything you needed and answer all your questions. We really appreciate you taking the time to share your experience, if you need anything further, we're here to help. Everywhen.
Everywhen Nightmare
I made an enquiry with Everywhen three weeks ago and found a better quotation elsewhere and booked on the day. Today, for reasons I find difficult to understand? they have suddenly started sending me repeated emails, half from the company and half from a named individual. I have tried to unsubscribe from both but it doesn’t respond.
I have emailed back to tell them to stop but this is not working either.
As I write this I have received another five emails, 15 so far in the last hour!
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Everywhen
Thank you for your review, we’re very sorry for the frustration this has caused. This isn’t the experience we want for anyone.
So that we can stop the emails and investigate what has happened, we need to locate your enquiry in our system. We have sent you a form requesting your full name, the email address the messages are going to, and your quote number (and what the quote was for). Once we have this, we can ensure all communication is fully stopped. Thank you for bringing this to our attention. Everywhen.
Avoid due to Basset Gallagher
Everywhen / Towergate was great and easy to deal with. HOWEVER - The claims handlers they use (Basset Gallagher) are the worst company I have ever dealt with and do everything they can to delay and prevent making payment on legitimate claims.
For this reason I cannot recommend any purchase of insurance from Everywhen (Towergate).
Towergate staff have not helped me to handle this dispute. And 4 months later the claims team have still avoided paying medical invoices leaving me to foot the bill even after they charged me an excess!
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Everywhen
Thank you for your feedback. We're really sorry to hear about the difficulties you’ve experienced with the claims process — this isn’t the level of service we want for our customers. We have sent you a request for your details including name, email, phone and policy number so we can look into this urgently and support you further. Your experience matters to us, and we appreciate you taking the time to share it. Everywhen.
Excellent service from Jordan ,policy…
Excellent service from Jordan ,policy fully explained ,any queries answered immediately,very satisfied with the cost ,this will be going into my 5th year ,previously towergate happy with the service thank you .
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Everywhen
Thank you for your review, we’re pleased to hear Jordan looked after you so well and that you’re continuing with us into your 5th year. We really appreciate your loyalty and are glad you’re happy with the service and cost. Everywhen.
Straight forward experience
It was a straight forward experience to renew my caravan insurance for the next year.
The young lady who I was speaking to was very pleasant and helpful.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Everywhen
Thank you for your review, we’re really glad to hear your renewal was straightforward and that our team member was pleasant and helpful. We appreciate you taking the time to share your experience with us. Everywhen.
We have been with Everywhen for 4…
We have been with Everywhen for 4 years. They used to be Towergate.
I have found them polite and patient on the telephone. A young lady Jordan rang me today to renew my caravan insurance. They had sent renewal out in the post but I never received them. I don’t blame them I blame Royal Mail.
Anyway Jordan went through everything with me.
The quote was roughly £100 more than last year. When Jordan told me I nearly feel off my chair!! BUT after I asked if that was the best quote, she managed to get it down cheaper than last year by 55p!!! Winner winner if you ask me!!
Never had to claim, so I can’t leave a review about that.
Would I recommend them, I must certainly would!!
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Everywhen
Thank you for taking the time to leave this review. We’re delighted to hear you’ve stayed with us for four years and that the team was to support you so well during your renewal. Sorry to hear your documents didn’t arrive in the post, but we’re glad the call helped clarify everything and even resulted in a slightly lower premium. We really appreciate your recommendation and will make sure the team sees your feedback. Thank you for choosing Everywhen.
VERY EXPERIENCED
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Everywhen
Thank you for your feedback. We’re glad to hear you found our service experienced — it’s something we work hard to deliver. Everywhen.
I was notified well in advance and was…
I was notified well in advance and was able to renew easily
22. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Everywhen
Thank you for taking the time to provide us with a review. We’re pleased to hear you were notified in good time and able to renew without any difficulty. Everywhen.
Worst insurance brokers I have ever…
Worst insurance brokers I have ever dealt with. Becuase they have changed their name for the umpteenth time all their emails went to spam. However instead on reaching out by phone to check why they had no replies they just did nothing. In addition I have had to chase multiple times to be re-imbursed on excess of no fault claim and again nothing. Will not be using them for any further insurance
14. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Everywhen
We’re sorry to hear about your recent experience and appreciate you bringing this to our attention. This isn’t the level of service we aim to provide.
If you can provide us with you contact and policy details via the form we have sent we can look into this and resolve things as quickly as possible. Thank you for your feedback. Everywhen.
Very Poor service
Very Poor service. Dont waste your time with them.
I would score zero if I could.
I have been trying to get an insurance quote from them. Which when I tried to do online directed me to ring them. Spent nearly an hour on the phone and was told had to go to underwriters and someone will ring me back same day. No call back. A few days later I followed up and they spent ages just trying to find my account. Again after a long time on phone told me someone will ring me back in upto maximum 2 days. No call back. Again I rang 4 days later to be told Again can't find account and alot of waiting until they finally did and then again said someone will ring me back but cant say when. I had rang a few other companies and did not experience anything so shoddy, disappointing and disorganised as this. Will never go to them again.
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Everywhen
Thank you for taking the time to share your experience. We’re very sorry to hear about the delays, repeated call‑backs, and difficulty locating your details — this is far from the standard we aim to provide and would like to investigate further. If you can contact our team via the form, we have sent with your contact information and policy details, we’ll review what has happened with our teams. Everywhen.
Rude, timewasters
Wasted an hour of my life with a fairly rude quote advisor who refused to clarify a very ambiguous wording in the policy terms (a fair and simple question which went to the heart of what I was seeking insurance for). Having gone ahead with the quote anyway and saying he'd email it to me, he didn't, so the whole thing was a complete waste of time.
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Everywhen
Thank you for sharing your experience, we’re sorry to hear about the interaction you had and the lack of follow up you received. Clear communication is essential, and it’s disappointing to learn we fell short. Your feedback is being taken seriously, and we’d welcome the opportunity to look into this further. If you can contact our team via the form, we have sent with your contact information and policy details, we’ll investigate with our teams. Everywhen.
Excellent service…
The call handler was very professional had a great knowledge and answered my many questions. She listened and created a tailored home insurance for me. I’m very pleased with the quote and will use when my old policy runs out
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Everywhen
Thank you for your feedback. We’re delighted to hear our call handler was able to answer all your questions and tailor a policy that suited your needs. It’s great to hear you’re pleased with the quote and plan to join us when your current policy ends. Everywhen.
I was recommended to use Everywhen by…
I was recommended to use Everywhen by Lloyds Insurance.
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Everywhen
Thank you for choosing us on the recommendation of Lloyds Insurance. We’re really pleased to have you with us and look forward to supporting you. Everywhen.
Unable to access online account for years – postcode/login system issue
I have never been able to successfully log in to my online account.
Every login attempt tells me my password is incorrect and directs me to reset it. During the reset process, postcode verification is required, but the system repeatedly rejects the postcode, even though it is correct. This issue has persisted for many years, meaning I have never been able to access my account.
More concerning is that on the new website, attempting to contact the company also requires logging in first. As a result, I am repeatedly locked out and effectively prevented from accessing my account and from contacting customer support at all.
This is not a simple password reset problem, but a fundamental flaw in the login and verification system that leaves customers completely excluded. I am posting this review publicly in the hope that the company will finally acknowledge the issue and provide a proper resolution.
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Everywhen
Thank you for sharing your experience with us. We are sorry you’ve been unable to access your account for so long. If you can contact our team via the form, we have sent with your contact information and policy details, we’ll investigate the postcode validation and get your login working. Everywhen.
Shockingly bad customer service
The worst customer service I've experienced. Was trying to renew my policy, got connected to Sangh, diabolical service, had to give up. Will not be renewing with them. I do not recommend using Everywhen for buildings insurance.
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Everywhen
Thank you for taking the time to share your feedback. We are sorry to hear about your experience when trying to renew your policy, and that the service you received fell short of expectations. This isn’t the level of support we aim to provide. We have sent you a request for information to obtain your policy and contact details so we can review what happened as quickly as possible. Everywhen.
Pass on EveryWhen
Very rude staff. Overpriced, I’d rather another insurance company. Avoid.
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Everywhen
We’re sorry to hear about your experience and that our service did not meet your expectations. We take feedback about our team and pricing very seriously, and regret that you felt let down. Please contact us via the Trustpilot form with your quote/policy and contact details so we can look into this further. Everywhen.
60 days to refund policy that had not started…
Took payment early for policy renewal which I canals and then told it would take 60 days to refund. Person thought it was funny that I would be charging the company interest on the money which they took without authorisation
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von Everywhen
Thank you for taking to time to provide us with a review. We’re sorry to hear your payment was taken early and that the refund process has caused frustration. This isn’t the level of service we aim to provide, and we regret if any comments made felt dismissive. We have sent you a request for information to obtain your policy and contact details so we can review and resolve this as quickly as possible. Everywhen.
Their home insurance team are friendly
Their home insurance team are friendly, professional and efficient, responding promptly to telephone calls or emails.
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von Everywhen
Thank you for sharing your recent experience, we’re delighted to hear you found our home insurance team friendly, professional, and efficient, and that they responded to you promptly. Everywhen.
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