building a new computer w/Win11Pro
building a new computer and bought a windows 11 pro key for it. When i tried to activate windows, it said the key had already been used. sent message to evelop keys explaining what happened. it's been over 24 hours now and i haven't gotten ant reply other than a message saying my message was received. disappointed that i haven't heard from them and was forced to purchase a key from another source.
Antwort von Evelop Keys
Dear David,
Thank you for your feedback. We are very sorry to hear about the trouble you experienced with your Windows 11 Pro key and the confusion regarding our communication.
We take all support requests seriously and aim for rapid response times. According to our records, we responded to your initial message within 30 minutes of receipt to request a screenshot of the error, which helps us verify the issue and provide a replacement or refund immediately. We did not receive a follow-up response to that email, and it is possible our message may have landed in your spam or junk folder.
We would still very much like to make this right for you, regardless of your purchase elsewhere. Please reach out to us again at info@evelopkeys.com or reply to our previous thread so we can resolve this to your satisfaction.
Best regards,
The Evelop Keys Team
