Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
3.6
17 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The worst customer service ever! I like their product, but I don't like being lied to at least twice.
Antwort von Essentials360
We care deeply about our customer's experience and have requested more details on this order so we can investigate and take appropriate action.
Good product but terrible customer service.I was shipped the wrong size They want me to pay shipping for return and telling me that the shipping cost is more than the product cost
Absolutely untrue.I am an eighty yr old handicapped living strictly on social security.This is unfair,however,I will leave this in God’s hands
Antwort von Essentials360
Thank you for bringing this to our attention. You have been refunded for your most recent order. In the future, please double-check sizing when ordering online as the default size is S.
We appreciate your positive comment on the product and are sorry you had a negative experience when trying to resolve the issue.
We have been purchasing Essential 360 pads for my mother, who has recently needed this type of protection. She has shared that the quality is noticeably better than what is available in stores, and she really appreciates the discreet home delivery. While the price is a bit higher, the quality absolutely reflects that. We will continue to use Essential 360 products.
Antwort von Essentials360
Thank you for taking the time to share your feedback. We're happy your mom is finding comfort and confidence in using our products.
Responsive staff; most excellent product…. better than anything in the grocery store!
Antwort von Essentials360
Thank you for sharing. Our customer service team strives for 100% customer satisfaction and we as a company strive to over-deliver on the quality of our products.
My debit card was hacked, so I needed to renew my card. Essentials-360.com .rep. got me me hooked up and placed order for me. I received my order in two days and I was in need. Thank you so much for taking care of my needs so quickly
Antwort von Essentials360
Thank you for posting your positive experience. We hope you continue to have positive experiences with our products and our company
To tell you truth, these are on the same level as depends, over priced for what it is, I believe in giving a real review.
I don’t recommend them at all.
Antwort von Essentials360
Thank you for sharing your experience with our products. We are sorry our the product you tried did not live up to your expectations. We use 3rd party laboratory testing to make sure that our products live up to our promise, but we understand that not every product can meet the needs of every person. If you think there might be a different product or size that would meet your needs better, our customer service team would be happy to consult with you and help get you what might work better for you.
The product is very protective. No leaking occurs and is used for nighttime protection.
Antwort von Essentials360
Thank you for sharing your positive experience. It means everything to us that our customers are satisfied with and confident in their use of our products.
This absorbent underwear works really well for me during the day, usually one change during the day for my needs (overflow incontinence and other types also).
Antwort von Essentials360
We appreciate your review. We hope you will continue to use our products and let us know if there are any product or service-related needs you have in the future.
The delivery was on time and the pullups have good protectioon
Antwort von Essentials360
Thank you for sharing. Our delivery team is working hard to keep our deliveries on time.
I ORDER WHEN NEED REFILLS THIS OUTFIT ALSO JUST SENDS AUTO SENDS DUPLICATE ORDERS ON A CLOCK AND DOUBLE BILLS FOR ALL THE STUUFF YOU SHOULD BE ABLE TO OPT OUT OF AUTO REFILS
Antwort von Essentials360
Thank you for sharing your experience. Some, but not all, of our promotions are for our subscription plan. Our subscription plan is optional and flexible and designed to save you money and time. Our customer service team can help you adjust or cancel your subscription based on your individual needs.
Automatic receipt of supplies by subscription is very convenient. The product is excellent.
Antwort von Essentials360
Thank you for sharing your experience. We are glad the products are working for you and that you find the subscription plan convenient.
Antwort von Essentials360
Thank you for your honest review. We understand that we are not the most low-cost products available but we hope the quality and the confidence it can provide continues meet or exceed your needs.
It’s been harder than expected to get on reliable schedule for delivery.
Product descriptions contain false information about costs and help-line information people lie.
Antwort von Essentials360
Hi, we've reached out and made this right. It is a priority for us to be clear in our offerings and to tell the truth. Thanks for the feedback.
I had a huge issue with them at first but they corrected my request although after several emails and calls back and forth. They did good by me.
Antwort von Essentials360
Thank you for sharing your experience. We are sorry it took a little while to get your issue resolved. Please contact our customer service team if you have any further needs.
I called to purchase a sampling of the product Freedom Plus. They would not live up to the offer made in their direct mail piece. It turns out the mailing was very misleading. That, coupled with their pressure to up-sell was not appreciated. I don't trust companies that act this way.
P.S. I just received a copy of my bill that included a $4.95 “Logistics Surcharge”???
Antwort von Essentials360
Thank you for sharing your experience. Your experience is not at all what we strive for in our marketing communications or customer service. We train our customer service team to be fully aware of all marketing promotions and to focus on the needs of the customer while offering explanations of the various products and delivery options we offer. We do offer subscription as an option, but we understand that might not meet your needs or comfort level. We are sorry that your experience came across as pressure sell.
While many companies have recently had to raise prices, we have tried to keep our product pricing stable and want to be transparent on the need to include the Logistics Surcharge.
Very dodgy customer service. Wouldn't honor introductory offer as stated in their brochure.
Antwort von Essentials360
Thank you for posting your experience. We do our best to make sure that our customer service team is aware of and understanding of all marketing promotions. We are sorry you had a negative experience and hope you will call back in and let us try and resolve the issue.
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.
