Ergonomic Designs Bathrooms Bewertungen 

910
•
TrustScore 3.5 von 5

3.4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

We are a well‑established bathroom installation company and work closely with a wide range of suppliers and retailers on behalf of our customers. Unfortunately, this has been by far the most d... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Ordered and paid for the bathroom suit, all arrived on time, bath tap is broken and leaking so we can’t use the bath, emailed 5 times over 3 weeks, they asked for photos then a video, thought they wou... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The service from this company was excellent. We ordered various shower bits and it all came individually wrapped in cloth bags and individual boxes then placed into a large box to protect them. The qu... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Easy website to navigate - options on left enable you to narrow down search. Delivery very quick. On day of delivery, you can receive a one hour delivery slot - very useful, saves waiting in all d... Mehr ansehen

Unternehmensdetails

  1. Badezimmerrenovierung

Informationen, die aus verschiedenen externen Quellen stammen

Ergonomic Designs Limited is a UK family owned private company. We began trading in August 2001, and through our customer care programe have achieved outstanding reviews on our shower systems with 100% Feedback. We believe our customers deserve prompt attention with the best and most efficient service. As well as selling to the trade and public we also have a showroom in Northampton which you are welcome to visit. UK Company Number: 06065684 UK VAT number: 923 1440 57 Customer Service and Reviews: We have thousands of happy customers and you welcome to see what our customer say about us.


Kontaktinformationen

3.4

Akzeptabel

TrustScore 3.5 von 5

910 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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3.4

Alle Bewertungen

(910)

74 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

the basin is very poor quality with…

the basin is very poor quality with marks in the glaze and very light weight , the waste hole was also uneven

31. Mai 2024
Bewertung ohne vorherige Einladung
Ergonomic Designs Bathrooms-Logo

Antwort von Ergonomic Designs Bathrooms

Hi,
I cannot see that you have been in touch at all? If you were unhappy with this product please send through an email and we can get this looked at for you.
kind regards
Ergonomic Designs

Bewertet mit 4 von 5 Sternen

Was good value

Was good value, its a pity that delivery is so expensive.
Warehouse staff very polite and helpful.
Email communication could be a little better

29. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I read a number of bad reviews

I read a number of reviews about bad products. The products that I ordered were dispatched directly from the manufacturer by DPD. Any issues with products would be down to manufacturers and not Ergonomic Designs. My experience was very good although DPD did misroute one of the packages but, as always, it’s very clear where packages are and full information is provided.

30. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Excellent service product looks great…

Excellent service product looks great all looks fine no damage not being installed for a few weeks so can't come t on that. The outer box was damaged by courier but well packed so hopefully all be ok

29. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Consistent & efficient

Only a very small order but delivery was very fast, pricing very competitive vs alternative sources for the same item.
All good, this is the second order I placed with Ergonomic Designs, same consistent process & efficiency.

29. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great website - swift delivery

Easy website to navigate - options on left enable you to narrow down search.
Delivery very quick.
On day of delivery, you can receive a one hour delivery slot - very useful, saves waiting in all day.
Delivery driver really helpful.
Top marks all round - thank you 👍

28. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Ultra quick service,

I have never had an order delivered in less than 24hrs before after the initial ordering,way to go, absolutely brilliant. I shall certainly use this company again as should everyone else in my opinion.

24. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Still awaiting delivery.

My shower tray still hasn’t arrived. I’d suggest you use a better courier as the present one appears to be useless.
Before asking for a review, it might be an idea to check if your customer has actually received their goods first.

27. Mai 2024
Bewertung ohne vorherige Einladung
Ergonomic Designs Bathrooms-Logo

Antwort von Ergonomic Designs Bathrooms

Hi,
i have looked into this and i can see we have had many on going communications with yourself and the courier had attempted delivery on two occasions. After several communications it does seem the postcode given by yourself on the original order did not relate to the property name/ street name and therefore the driver was unable to find the property. Due to the issues with the address, as agreed with yourself the order was cancelled down and a full refund including the shipping fees was provided.
kind regards
Ergonomic Designs

Bewertet mit 4 von 5 Sternen

Bath tap delivered all ok

Bath tap delivered all ok, wall mounted tap face plate did not fit, the hole for the tap spout was too small by 3mm approx, had to file out with round file now fits OK works fine.

22. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Poor quality items, false advertising, terrible customer service

Spent almost £500 with company.

Poor quality products ( new toilet purchased. Toilet seat moves every time you sit on it. Has been tightened multiple times by bathroom fitter to no avail due to poor quality)

False advertising ( advertising photos of flush plates for £50 to add to your toilet purchase in photos with toilet and then sending you a flush button which is completly different. Absolutely no photo of the flush button with the product. Completely misleading and happy to attach photos

Poor customer service - my partner called and spoke to lady called Lynn. I also attempted to email and resolved the issue. She was nothing but unhelpful and rude. Have two more bathrooms to complete in properly and wouldn't use this company again

12. Februar 2024
Bewertung ohne vorherige Einladung
Ergonomic Designs Bathrooms-Logo

Antwort von Ergonomic Designs Bathrooms

HI,
Apologies if you have an ongoing issue with the seat please let us know and we will raise this as a warranty claim.
In regards to the flush plate, i have looked into the adverts of the two items you purchased and i can see they are quite clear. The cistern that you chose to order has only 1 image to show how this will look and does clearly show the black push button you have received.
The advert with the toilet pan and seat that has no relation to the cistern and push button that you purchased does have multiple different marketing images showing various flush plates including black and brass and different settings for the toilet to show what it could look like etc. As the cistern and plate are not included with the toilet pan and need to be chosen separately this would have been down to yourself to choose a cistern with a flush plate rather than the one with the push button that you have chosen. I can see we offered to accept the item back for a refund however this offer was not taken up by yourself.
Kind Regards
Ergonomic Designs

Bewertet mit 5 von 5 Sternen

Happy customer

I have to say, ordered my whole bathroom from here a very reasonable price. I was a little sceptical after reading some reviews but I must say everything was delivered on time no damages. I was rather impressed with how everything was secured in the van for delivery, probably the reason nothing was damaged. A very happy customer 😀 would definitely recommend 👌

15. Februar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Brand new unused item refused return

Brand new unused item refused return. Said they extend to 28 days and of that time 2 weeks was festive period. It had been about 35 days.

22. Januar 2024
Bewertung ohne vorherige Einladung
Ergonomic Designs Bathrooms-Logo

Antwort von Ergonomic Designs Bathrooms

Hi,
I am sorry that we were unable to accept the return on this occasion, the product was a branded item and we have 28 days to return it to the manufacturer outside of this time we have no way of returning this. If it was one of our own products that we sell from our own warehouse we can be much more flexible.
kind regards
Ergonomic Designs

Bewertet mit 1 von 5 Sternen

PLEASE DO NOT ORDER FROM THIS COMPANY

PLEASE DO NOT ORDER FROM THIS COMPANY

Quite simply the worst company I have dealt ever with. I wish I could give negative stars. Terrible misleading and unclear adverts, even worse return policy and customer service. Not only did the advert not specify the type of bath the shower screen fits - it only says ‘space saver’ without any explanation, nowhere does it mention that the screen was curved and only suits a curved bath.

I tried to fit it to a straight bath without success. My attempt to return has been refused because of cutting the plastic straps in the packaging and throwing them away because they are completely useless. I offered to buy functioning plastic straps (at my own expense) to properly strap up and return the item. This isn’t acceptable apparently.

On top of all this, the system does not even allow me to exchange it for another item!! So the only option is to forfeit £130 of my money. Disgraceful. Absolutely disgraceful.

I will be posting this review everywhere to warn everyone about the perils and theft, plus how they will lose their money, if their product is not right or doesn’t fit.

Order number is 98980142 in case anyone reads this and cares.

3. Januar 2024
Bewertung ohne vorherige Einladung
Ergonomic Designs Bathrooms-Logo

Antwort von Ergonomic Designs Bathrooms

Hi,

Apologies you were not happy with the outcome of this situation, I am sorry the return was not able to be accepted as the item was not faulty however it was not in a resellable condition to send out to another customer and we do not sell seconds.
Again i am sorry that you did not have understanding of what you were purchasing, i have looked at the advert and can see it is correctly listed as a space saving screen, to fit a space saving bath, this is a specific type of bath and this screen would only usually be purchased if you had a space saving bath to fit it on. This would be incorrectly listed if we listed it as a curved screen, as this would not fit a curved bath, those are more of a c shape screen were as a space saving bath has a slightly angle on it but is not curved as such and therefore the listing of a space saving screen is correct and i can only apologise that you were not aware these were different types of screens. We do have our customer care team available from 8-5 daily where we can help with any enquiries before you purchase if you felt anything was unclear at all.
kind regards
Ergonomic Designs

Bewertet mit 1 von 5 Sternen

Sadly this company provided two shower…

Sadly this company provided two shower trays both of which were damaged on delivery, very poor customer service so I am having to request refund from barclaycard as goods not fit for purpose ( they state as not unwrapped (on a building site!) on immediate arrival they not prepared to help) really disappointing customer service-Avoid them - many other resellers on line who listen & treat customers properly

5. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Dreadful experience

Dreadful experience. If you have a problem with a product or delivery, do not rely on them giving you a refund without a fight. Could not care less as long as sale made. Will never use again.

29. November 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Awful company do not buy!!

Awful company do not buy!!

Bought a very expensive shower kit from this firm (nearly £300) and it lasted all of a few weeks… all of the metal is coated and has flaked off, it looks awful!
I spoke to the company asking for a replacement bar and they told me that it was a chemical mark probably as a result of anyone has used it with dyed hair so as a small business they couldn’t afford to replace it. How would they know this it is a terrible excuse and if this was true the shower is definitely then not fit for purpose nor do they explain this on the product information!

The disgraceful customer service and poor quality products. Reading the other similar reviews I hope no one purchases from them.

30. Juli 2023
Bewertung ohne vorherige Einladung
Ergonomic Designs Bathrooms-Logo

Antwort von Ergonomic Designs Bathrooms

Hi,
I can see that your order was placed on the 11th october 2022, you advised you were missing a small part on 18th october when this was being fitted, this was sent as a spare to yourself to resolve this issue straight away. The issue with the paint was then not reported until july 2023 having been in use for many months. The manufacturer inspected the images and determined chemical damage from their experience and expertise and how the paint is coming off. Sadly the black finish is far more fragile than standard chrome and needs much more careful care. There is a large sticker in every box that does state the care that the special finishes need. A cost price replacement was offered as you have stated we are a small family run business and cannot possibly cover all claims that are not covered under warranty. I am sorry on this occasion that you feel disappointed and we have been unable to resolve this for you.
Kind regards
Ergonomic Designs

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