Must admit my alarm has worked fine for 4 years, until lately that has been a bit of a challenge, however after changing the code on everything and by doing so realising the bell battery was totally... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I’ve had a couple of issues with my ERA solar alarm system and spoke to Kush on the helpline. On both occasions he talked me through the solutions in a concise and easy to understand way which resolv... Mehr ansehen
Overall the system appears to work well. Just a few limitations when compared to our old system. No independent means of testing siren, you have to trigger it, not good. Cannot test individual pairs,... Mehr ansehen
Good lock, customer services were initially slow but once everything remotely was checked they visited and sorted out the issues, I would say they went well above what I expected, would recommend the... Mehr ansehen
Unternehmensdetails
- Sicherheitsausrüstungsgeschäft
- auch in
- Anbieter von Sicherheitssystemen
- Baumarkt
- Eisenwarenhandel
- Fachhandel für Einbruchalarmsysteme
- Schlösseranbieter
Über ERA Protect
Vom Unternehmen geschrieben
VISIT ERA Protect
The UK’s leading supplier of self-install home security products
ERA is a UK-based security product designer and manufacturer. We know exactly how to strengthen your home’s security. With over 180 years of experience securing British homes, we treat security seriously. We started in 1838 making our very first lock and we continue to lead innovation today.
Complete home security
From trusted window and door security products to the latest smart-home solutions, ERA Protect is now a one-stop store to fulfil all your home security needs. For your ultimate peace of mind.
smart security mechanical security contact usSecurity with British Standards
ERA offers high-quality, reliable cylinder locks, door chains, deadbolt locks, smart home alarms and many more recommended security solutions. Many of ERA’s mechanical products are independently tested and meet the highest British standards, such as BS (British Standards) Kitemark, Sold Secure or Secured by Design.
Serious about security!
Vom Unternehmen geschrieben
- We’ve been securing Britain’s homes since 1838
- We have a longstanding commitment to helping you and other homeowners enhance your home security. Part of that commitment is providing high-quality products through our design and innovation, to ensure we are meeting and exceeding standards, and providing expert advice and support.
Kontaktinformationen
Valiant Way, Coven, WV9 5GB, Wolverhampton, Vereinigtes Königreich
- 0345 2572500
- help@eraprotect.com
- eraprotect.com
4.2
Gut
1753 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 58 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Easy to install
Easy to install, but a few glitches with software requiring action by help desk, otherwise quite good.
17. Januar 2026
Antwort von ERA Protect
Dear Keith,
Thank you for your feedback.
I am glad you were able to install your products and our helpdesk team were able to assist.
Please let us know if we can be of assistance in future.
Kind regards,
Sumier
Happy with my products
Happy with my products, but disappointingly the Company no longer offers cameras so they don't have a one stop solution to home security.
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von ERA Protect
Hi,
Thank you for your feedback.
I have provided your comments to our product developers, who will review them.
Kind regards,
Sumier
so easy to install and setup
5. Januar 2026
The company can be contacted by phone
Amazingly I was able to phone up and speak to someone who understood what was happening. The written instructions for setting up the system weren't great. Otherwise pretty good.
5. Januar 2026
Keeping my house safe
5. Januar 2026
Received batteries very fast delivery…
Received batteries very fast delivery very good service
Thank you
5. Dezember 2025
Batteries supplied in good time BUT
Batteries supplied in good time, but on opening package, both batteries - two terminals were bent down at their ends touching the body of the battery. Did e-mail ERA about this last week, but no reply yet. Poor packaging protection and not exactly good response from making known issue.
15. Dezember 2025
Antwort von ERA Protect
Dear John,
I am sorry that your order wasn't received in the manner expected, and the lack of aa response to you.
We have been selling these batteries for a number of years, and this is the first time we have been made aware of this issue.
I have passed your feedback to my colleague, so that they can review their packing processes.
Thank you for your feedback.
Kind regards,
Sumier
You have taken my money but no product…
You have taken my money but no product delivered. You have not replied to my emails.
My bank will be recovering my money plus costs from you!
1. Dezember 2025
Antwort von ERA Protect
Dear Jim,
I am sorry that there has been an issue with your order, and the inconvenience caused,
We are happy to investigate this issue for you, please contact our helpdesk on 0345 257 2500 or by email to help@eraprotect.com
We can then investigate and get back to you.
Kind regards,
Sumier
Antwort von ERA Protect
Dear David,
I am sorry that your latest email wasn't responded to.
I have spoken with a member of the helpdesk, and they should be in touch shortly.
Kind regards,
Sumier
I was sent the incorrect manual and…
I was sent the incorrect manual and have not had a response to my follow-up email.
9. Dezember 2025
Antwort von ERA Protect
Dear Geoff,
Thank you for your feedback.
Looking at the contact history, I can see that a response to your email was made, however I am not able to locate a response to this.
I will ask a member of the helpdesk team to take a look, and let you know if we have an applicable user manual.
Kind regards,
Sumier
Era products are always delivered…
Era products are always delivered swiftly and are easy to install. I have found this alarm system to be reliable and easy to use.
25. November 2025
Excellent service nothing was to uch…
Excellent service nothing was to much trouble, the people at the service center were brilliant and explained everything to me.
3. Dezember 2025
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