I emailed them of an accidental incident and when looking up their contact information it only said by email and that it will take some time to get a response. I was actually shocked and surprised to... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Rita was amazing! She gave me a 50% return on My refund and not only that but allowed me access to Home Cosmetology Guide; Ultimate Makeup Guide!!!! This was very professional of your Company and... Mehr ansehen
Unternehmen hat geantwortet
I subscribed to learn about my skin and properly take care of it. There is a lot of tutorials and information, plenty to educate your self. Customer care is excellent, when I had an issue with my subs... Mehr ansehen
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First of all, Nick responded immediately to the questions I posed on the AI chat. He listened to my concerns and provided understandable answers and additional information. I am moving today, and ma... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Epica Beauty
Vom Unternehmen geschrieben
BEAUTY FOR EVERY STAGE OF LIFE
WHY EPICA BEAUTY?
Epica is your daily beauty guide — built to help you understand what actually works for your face, and how to use it.
Instead of generic advice, Epica analyzes your features, skin condition, and undertone to give you a personalized action plan, clear next steps, and lessons created by real professionals.
You don’t just get recommendations — you learn how to execute them, with guidance that evolves as you do.
Thousands of
5-star reviews
5-star reviews
Tested by
clinical experts
clinical experts
Trusted by users
across 49 states
across 49 states
OUR COMMITMENT
Personalized Beauty Plan
Skincare guidance built from your skin data — so you know what to use, when to use it, and how to make it work for your skin.
Ongoing Guidance
From daily care to long-term changes, follow a clear routine with step-by-step direction tailored to your skin’s condition and progress.
Clarity at Every Step
Understand your skin: what’s changing, why it’s happening, and what to adjust — with a plan you can follow without second-guessing.
HAVE QUESTIONS?
We are here to answer them all!
We're excited to help and answer any questions you have! Just click the button below, and let's chat — we can't wait to hear from you!
CONTACT US NOWSTAY ONE SCAN AHEAD
Vom Unternehmen geschrieben
- Master your look — with guidance that fits your face, your routine, your timing
- Epica helps you understand what works for you: from building a makeup capsule to adjusting your skincare as your skin changes. Based on your features, your concerns, and your goals, you get a clear plan — plus the techniques to execute it. No guesswork. Just informed choices, done well.
Your beauty routine doesn’t pause — neither does Epica.
Guidance, recommendations, and real expertise, always within reach
Kontaktinformationen
Vereinigte Staaten
- +1 (539) 282-3600
- support@epica-beauty.com
- epica-beauty.com
GET YOUR PERSONLIZED BEAUTY PLAN
4.7
Hervorragend
156 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Epica Beauty
Hi Gifty! Simple and to the point, we love it. You know, we get thousands of reviews, but sometimes the ones that say the most are the shortest ones like yours.
It tells us that the app just worked for you without any fuss, which is exactly what we're aiming for. Our whole team celebrates these moments because they mean we're getting the basics right.
Thanks for taking the time to share your experience, and feel free to reach out at trust@epica-beauty.com if you ever need anything!
Epica Beauty Team
I emailed them of an accidental…
I emailed them of an accidental incident and when looking up their contact information it only said by email and that it will take some time to get a response. I was actually shocked and surprised to find out how I was emailed from Rita who she took care of the issue very quickly. I never expected it i will received a response that quick and she was able to take care of the problem. Thank you Rita once again I really appreciate it!
19. April 2026
Antwort von Epica Beauty
Hi Anna, we really appreciate you taking the time to share this. It sounds like you had a frustrating situation initially, and we're genuinely glad that Rita was able to help resolve everything quickly for you.
Rita will be thrilled to hear your feedback. She takes great pride in making sure our users get the support they need, and knowing that her quick response made a difference will mean a lot to her.
If you ever need anything else, you know where to find us at trust@epica-beauty.com.
Epica Beauty Team
Antwort von Epica Beauty
Thanks Amentria! Good to hear the cancellation process worked smoothly for you.
If you ever decide to come back or have any questions, feel free to reach out at trust@epica-beauty.com.
Epica Beauty Team
I have had a couple of hiccups getting…
I have had a couple of hiccups getting started. Max was super helpful and encouraging getting through them. Thank you!
17. April 2026
Antwort von Epica Beauty
Vanessa, that's so great to hear! Max is going to be absolutely thrilled when he sees this - he really cares about making sure everyone has a smooth experience with the app.
We're so happy he was able to help you work through those initial hiccups. That's exactly the kind of support we want everyone to have when they're getting started.
If you need anything else as you continue exploring the app, don't hesitate to reach out to us at trust@epica-beauty.com!
Epica Beauty Team
Antwort von Epica Beauty
Hi Sandra! That single word actually made our day. It's funny how much can be packed into "interesting" – we've had team debates about whether it means "intriguing but I need to see more" or "surprisingly good."
We'd love to know what caught your attention most. Was it the AI skin analysis, the tutorials, or something else entirely? Your feedback helps us understand what's working.
Feel free to reach out at trust@epica-beauty.com if you want to share more thoughts!
Epica Beauty Team
Antwort von Epica Beauty
Vanessa Jo, that just made our day! "Feels like family" is honestly the best compliment we could ask for.
We're so happy the app has been helpful for you. That warm, supportive vibe is exactly what we're going for, so knowing it comes through means everything to us.
If you ever need anything, you know where to find us at trust@epica-beauty.com. We've got your back!
Epica Beauty Team
Antwort von Epica Beauty
Hi Uzma! Your review just made our day. You know, when we were designing the app, one of our core principles was that beauty routines shouldn't feel like a chore or take forever to figure out. We wanted something that could fit seamlessly into busy lives.
It sounds like we hit the mark with you, and that means everything to our team. Quick and professional is exactly what we were aiming for.
If you ever need anything else, don't hesitate to reach out at trust@epica-beauty.com.
Epica Beauty Team
They responded extremely fast and…
They responded extremely fast and refunded all my money that they had charged. unbelievably excellent service
15. April 2026
Antwort von Epica Beauty
Patrice, this makes our day! It's so great to hear that our team was able to help you quickly and get everything sorted out with your refund.
We really appreciate you taking the time to share this. Knowing that we delivered excellent service means everything to us, and feedback like yours keeps us motivated to always do right by our users.
If you ever need anything else or decide to give the app another try, we're always here at trust@epica-beauty.com.
Epica Beauty Team
Very fast and easy and very polite with…
Very fast and easy and very polite with my request thank you so much Epica Beauty.
15. April 2026
Antwort von Epica Beauty
Thank you so much for your kind review! We're thrilled to hear you had a great experience. If you ever have any questions, feel free to reach out to us at trust@epica-beauty.com — we're always happy to help!
Very helpful and easy to understand…
Very helpful and easy to understand with colours and shades
15. April 2026
Antwort von Epica Beauty
Hi Georgina! So glad the color matching is working well for you. We put a lot of thought into making sure the shade recommendations feel intuitive rather than overwhelming.
Color can be tricky to get right, so it's great to hear we're hitting the mark for you.
If you ever need help with anything else or want to explore more features, just reach out to us at trust@epica-beauty.com.
Epica Beauty Team
I love how much I’ve learned about my…
I love how much I’ve learned about my skin and the tips
14. April 2026
Antwort von Epica Beauty
Hi Catarina! It's amazing how much there is to discover about our own skin, isn't it? One thing that always surprises our team is how many users tell us they've learned something completely new about their skin type or needs after using the app for just a few days.
We actually designed those tips based on feedback from hundreds of users who said they wanted bite-sized, actionable advice they could actually remember and use. Hearing that they're working for you makes all those late-night brainstorming sessions worth it.
If you ever want to share what you've learned or have questions about anything, feel free to reach out at trust@epica-beauty.com. We love hearing these stories!
Epica Beauty Team
Antwort von Epica Beauty
Hi Phyllis, thank you for your review. We're really pleased to hear that you found the whole process straightforward and easy to navigate.
Simplicity is something we work hard to achieve, so knowing that it comes across that way means a lot to us.
If you ever need any assistance or have questions, please feel free to reach out to us at trust@epica-beauty.com.
Epica Beauty Team
Antwort von Epica Beauty
Glad you're loving it, Claudia! It's amazing how much difference good skincare makes once you understand what your skin actually needs.
Thanks for the review, and feel free to reach out at trust@epica-beauty.com if you need anything.
Epica Beauty Team
I really like your customer service and…
I really like your customer service and the things I have learned to improve my techniques. Thankyou!
10. April 2026
Antwort von Epica Beauty
Hey there! Thanks so much for the kind words about our customer service - that really made our day! We love hearing that you've been picking up new techniques too. There's nothing better than when everything just clicks, you know?
Keep experimenting and having fun with it all. And if you ever want to share what you've been working on or need any tips, just drop us a line at trust@epica-beauty.com.
Epica Beauty Team
Rita was amazing
Rita was amazing! She gave me a 50% return on My refund and not only that but allowed me access to Home Cosmetology Guide; Ultimate Makeup Guide!!!!
This was very professional of your Company and shows a great work ethic. I appreciate all of your help Rita and I may access your websites and then pass them on to my personal website.
Kind Regards,
Kimberly Perez
10. April 2026
Antwort von Epica Beauty
Kim, we're so glad Rita was able to help you out! She's fantastic at finding solutions that work for everyone.
Rita will be thrilled to hear your feedback. We'll make sure she sees this review.
Thanks for considering sharing our resources on your website. If you need anything else, just reach out to us at trust@epica-beauty.com.
Epica Beauty Team
Ready to try something new
10. April 2026
Antwort von Epica Beauty
Irma, we love hearing from people who are ready to step outside their comfort zone! That's exactly what our team had in mind when we built Epica Beauty - we wanted to create a safe space where anyone could experiment and discover new looks without the pressure of a makeup counter or worrying about "getting it wrong."
One thing our users tell us all the time is how the app gave them the confidence to finally try that bold lip color or experiment with eyeshadow techniques they'd only admired from afar. There's something magical about having that virtual playground to test things out first.
If you need any guidance as you explore or have questions about any of the features, we're here to help at trust@epica-beauty.com.
Epica Beauty Team
Great review
10. April 2026
Antwort von Epica Beauty
Hi Shanta! Your short and sweet review actually made our day. Sometimes the simplest feedback hits the hardest.
It's funny, our team was just discussing how we never know which features will resonate most with users. Reviews like yours remind us that when something works, it really works.
Thanks for taking the time to share your thoughts. If you ever want to dive deeper or have questions, we're always here at trust@epica-beauty.com.
Epica Beauty Team
Highly satisfied after over charge
I was charged after cancelling my account. I didn’t receive a refund but I received two added guides and a free year of service. Thank you
3. April 2026
Antwort von Epica Beauty
Wow, Erinbb, what an amazing outcome! We're so glad our team was able to turn that situation around for you with the extra guides and free year of service.
That's exactly the kind of resolution we love to see when things don't go perfectly at first. It sounds like you're getting some real value out of those added resources too!
Thanks for giving us the chance to make it right, and if you need anything else during your free year, just reach out to us at trust@epica-beauty.com.
Epica Beauty Team
Good, Responsive Customer Service
Fast, quick response for customer service. I haven't had enough time to use the app itself so may update later based on that, but in the meantime, Lily helped me out with figuring out how to manage my subscription, and I appreciate it.
8. April 2026
Antwort von Epica Beauty
BunnyBadger, this is great to hear! Lily is amazing and we're so glad she could help you get your subscription sorted out.
Take your time exploring the app. No rush. We'd love to know what you think once you've had a chance to try everything out.
If you need anything else, just reach out to us at trust@epica-beauty.com. We're here for you.
Epica Beauty Team
Their customer support helpful…
Their customer support responded promptly and effectively.
8. April 2026
Antwort von Epica Beauty
Hi Lorilee, thanks for the review! We're glad our support team could help you out quickly.
If you need anything else, just email us at trust@epica-beauty.com.
Epica Beauty Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.