I was able to speak with a lovely lady who explained everything to me. However the actual details, such as the times for peak, off-peak & shoulder are not on the website (& it wasn't clear if I would... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Excellent customer service, so helpful and professional. The customer service person clearly explained the process of switching plans and efficiently took me through the email links to make the requir... Mehr ansehen
Unternehmen hat geantwortet
Jeremi gave me an enormous amount of help with both the Gas & Electricity Plan change. I found the computer process onerous & would not have navigated the proper selections without her assistance. T... Mehr ansehen
Unternehmen hat geantwortet
As a senior (very) woman I usually do things like this over the phone - but I found that your setup was easy to follow so I tried (successfully!) online and found it to be quite easy. Having said tha... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
EnergyAustralia provides electricity and gas services to homes and businesses throughout Australia.
Kontaktinformationen
3000, Melbourne, Australien
- energyaustralia.com.au
4.3
Hervorragend
6123 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
THANK YOU GRACE.
GRACE WAS VERY HELPFUL AND THE FORM WAS SIMPLE TO GET A 16% DISCOUNT.,
9. Januar 2026
Antwort von EnergyAustralia
Hi Jill👋 Thank you for sharing your feedback with us. We are so pleased to hear that Grace was able to help you! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Antwort von EnergyAustralia
Hi Sydney👋 Thank you for sharing your feedback with us. We are so pleased to hear that! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
We are existing customers & we have to…
We are existing customers & we have to go through the process of updating our plans (gas & electricty). all the time. Why cant you just update customers to the best offer available and save all the hassle!! We were already on the Flexiplan & have just gone through a time consuming process to get back to where we were! Please consider streamlining this process. Thank you
9. Januar 2026
Antwort von EnergyAustralia
Hi Jmac 👋 Thank you for your feedback. I am so sorry to hear that. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. -Nick
Changing energy plans
The lady who took my call (Vee?) was extremely helpful and made the process of changing energy plans as easy as possible for me - very much appreciated!
9. Januar 2026
Antwort von EnergyAustralia
Hi Tim👋 Thank you for sharing your feedback with us. We are so pleased to hear that they were able to help! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Very helpful operator
Very helpful operator. Straight up understood what i needed and presented all the information i needed to make the correct plan choices.
9. Januar 2026
Antwort von EnergyAustralia
Hi Alister👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a positive experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Monica
I m applying for new connection
I m applying for new connection, without disconnecting the current home. this wasn't clear when I applied online.
9. Januar 2026
Antwort von EnergyAustralia
Hi Simon 👋 Thank you for your feedback. I am so sorry to hear that it wasn't clear when actioning the new connection online. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Matt.
Very happy customer
I changed to Energy Australia about two years ago I think and it has been the best experience I’ve ever had, very easy to communicate with and nothing is a problem
8. Januar 2026
Antwort von EnergyAustralia
Hi Dianne👋 Thank you for sharing your feedback with us. We are so pleased to hear that it has been easy to communicate with us and such a great experience with us so far. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au – Matt.
The call with Fray from Energy austarlia
The call with Fray from Energy Australia was great, well informed and was very helpful.
8. Januar 2026
Antwort von EnergyAustralia
Hi Daniel👋 Thank you for sharing your feedback with us. We are so pleased to hear that Fray was able to provide such great customer service for you. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au – Matt.
User friendly
8. Januar 2026
Antwort von EnergyAustralia
Hi Jenni👋 Thank you for sharing your feedback with us. We are so pleased to hear that it is user friendly. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au – Matt.
Quite easy to assess, choose and switch
It was quite easy to accomplish the change in plan, and the online material about the different plans was reasonable easy to understand.
8. Januar 2026
Antwort von EnergyAustralia
Hi Gregory👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was easy to action online and was easy to understand. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au – Matt.
Good and polite customer service
8. Januar 2026
Antwort von EnergyAustralia
Hi Ian👋 Thank you for sharing your feedback with us. We are so pleased to hear that we could help! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Relatively easy review experience.
8. Januar 2026
Antwort von EnergyAustralia
Hi Sue👋 Thank you for sharing your feedback with us. We are so pleased to hear that! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Antwort von EnergyAustralia
Hi Geoffrey👋 Thank you for sharing your feedback with us. We are so pleased to hear about your experience with one of our consultants. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Mayur
not a clear form to complete ....i did…
not a clear form to complete ....i did not want to be disconnected or move address....!!...but only seemed to have these 2 options according to the form criteria.
8. Januar 2026
Antwort von EnergyAustralia
Hi Michael 👋 Thank you for your feedback. I am so sorry to hear about your experience using our form. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Mayur
Was so easy to view and the information…
Was so easy to view and the information was easy to understand.
8. Januar 2026
Antwort von EnergyAustralia
Hi Patty👋 Thank you for sharing your feedback with us. We are so pleased to hear about your experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Mayur
Switching Plans
I spoke with a representative prior to going on-line to change my plan. It took a little while to establish what I would save in total by switching plans but I did get an answer on what I would save compared to the latest bill I received, which turned out to be rewarding.
8. Januar 2026
Antwort von EnergyAustralia
Hi Ross👋 Thank you for sharing your feedback with us. We are so pleased to hear about your experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Mayur
Easy process to change plans
8. Januar 2026
Antwort von EnergyAustralia
Hi Kenneth👋 Thank you for sharing your feedback with us. We are so pleased to hear about your experience with changing plans. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Mayur
Great lady (Kay) helping us & guiding…
Great lady (Kay) helping us & guiding us through changing our electricity plan this morning, easy to understand her instructions to us, very pleasant & patient regarding our questions. Definitely an asset to your business!
8. Januar 2026
Antwort von EnergyAustralia
Hi Warren👋 Thank you for sharing your feedback with us. We are so pleased to hear about your experience with one of our consultants. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Mayur
Simple to use
8. Januar 2026
Antwort von EnergyAustralia
Hi Bryan👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a positive experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Monica
Super helpful
It’s always been so straight forward and easy to use. No issues at all.
8. Januar 2026
Antwort von EnergyAustralia
Hi Mert👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a positive experience. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Monica
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.