I was able to speak with a lovely lady who explained everything to me. However the actual details, such as the times for peak, off-peak & shoulder are not on the website (& it wasn't clear if I would... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Excellent customer service, so helpful and professional. The customer service person clearly explained the process of switching plans and efficiently took me through the email links to make the requir... Mehr ansehen
Unternehmen hat geantwortet
Jeremi gave me an enormous amount of help with both the Gas & Electricity Plan change. I found the computer process onerous & would not have navigated the proper selections without her assistance. T... Mehr ansehen
Unternehmen hat geantwortet
As a senior (very) woman I usually do things like this over the phone - but I found that your setup was easy to follow so I tried (successfully!) online and found it to be quite easy. Having said tha... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
EnergyAustralia provides electricity and gas services to homes and businesses throughout Australia.
Kontaktinformationen
3000, Melbourne, Australien
- energyaustralia.com.au
4.3
Hervorragend
6123 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Easy to understand
Easy to understand. Only thing I would suggest is that you give existing customers the option of selecting 'continue' for the direct debit.
16. Januar 2026
Antwort von EnergyAustralia
Hi Mary👋 Thank you for sharing your feedback with us. We are so pleased to hear that Easy to understand. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Hayden
Excellent customer service
Excellent customer service, so helpful and professional. The customer service person clearly explained the process of switching plans and efficiently took me through the email links to make the required changes. This was so easy to understand and so so quick to process - less than 2 minutes. It was great to have someone there to guide me through the steps if I had needed help. Many thanks, great support!
15. Januar 2026
Antwort von EnergyAustralia
Hi Kristen👋 Thank you for sharing your feedback with us. We are so pleased to hear that the customer service, so helpful and professional. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Hayden
linda was very helpful
15. Januar 2026
Antwort von EnergyAustralia
Hi Sharon👋 Thank you for sharing your feedback with us. We are so pleased to hear that Linda was able to help you. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Hayden
Antwort von EnergyAustralia
Hi Ananda👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was very quick and simple. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Hayden
The details were easy to follow.
15. Januar 2026
Antwort von EnergyAustralia
Hi David👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was easy to follow. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Hayden
Quick and easy
15. Januar 2026
Antwort von EnergyAustralia
Hi Ian👋 Thank you for sharing your feedback with us. We are so pleased to hear that! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Antwort von EnergyAustralia
Hi Darren👋 Thank you for sharing your feedback with us. We are so pleased to hear that we could make it easy. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
The person I spoke to was excellent
15. Januar 2026
Antwort von EnergyAustralia
Hi Ken👋 Thank you for sharing your feedback with us. We are so pleased to hear that The person you spoke to was excellent. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Hayden
Helpful person - but details hard to access
I was able to speak with a lovely lady who explained everything to me. However the actual details, such as the times for peak, off-peak & shoulder are not on the website (& it wasn't clear if I would be on a flat tariff or not) & I had to keep asking until I could get the details. I also note that on the one-page new plan summary the Flexi 16% discount has been applied to the usage rates, but not the supply charge. The actual costs (and their applicable times) shouldn't be hard to find or inconsistent & confusing.
15. Januar 2026
Antwort von EnergyAustralia
Hi NB👋 Thank you for sharing your feedback with us. We are so pleased to hear that the agent was helpful. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Hayden
The experience was good but I…
The experience was good but I constantly wonder why I have to call EVERY SINGLE YEAR to update my plan and why Energy Australia can't just move me to the best plan when another one becomes available. It is a waste of everyone's precious time and resources and should not need to happen
15. Januar 2026
Antwort von EnergyAustralia
Hi Lynn👋 Thank you for sharing your feedback with us. Unfortunately, plans are rapidly changing, and we always advise to review your plan yearly. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Hayden
nothing to add here
15. Januar 2026
Antwort von EnergyAustralia
Hi Andrew👋 Thank you for sharing your feedback with us.Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Hayden
Live alone and work 5 days a week and…
Live alone and work 5 days a week and still got a 700$ electricity bills. Their status on Google reviews and product reviews are 1.4 out of 5.
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von EnergyAustralia
Hi Gelrald 👋 Thank you for your feedback. I am so sorry to hear that you have a higher-than-expected bill. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Hayden
all online
all online
I like that i did not need to speak or wait on the phone to set up connection.
15. Januar 2026
Antwort von EnergyAustralia
Hi Angela👋 Thank you for sharing your feedback with us. We are so pleased to hear that you are plased with the online facilities . Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Hayden
Great service from Del thank you
Del was very pleasant, informative and went above and beyond
14. Januar 2026
Antwort von EnergyAustralia
Hi Colleen👋 Thank you for sharing your feedback with us. We are so pleased to hear that you received high quality service from Del. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au – Matt.
The Company representative was…not sure
The Company representative was extremely helpful and assisted me through each step of the process.
14. Januar 2026
Antwort von EnergyAustralia
Hi Theodore👋 Thank you for sharing your feedback with us. We are so pleased to hear that! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
I spoke to a young man on the phone to…
I spoke to a young man on the phone to get my aged pension concession card added to my account and he was very helpful, he sent me email link to change to a better plan for my gas and electricity.
14. Januar 2026
Antwort von EnergyAustralia
Hi Jean👋 Thank you for sharing your feedback with us. We are so pleased to hear that we could help get the concession added to your account. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Antwort von EnergyAustralia
Hi Karen👋 Thank you for sharing your feedback with us. We are so pleased to hear that you are pleased with the rates and the service with us to date. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
easy to using
14. Januar 2026
Antwort von EnergyAustralia
Hi Customer👋 Thank you for sharing your feedback with us. We are so pleased to hear that our services are easy to use. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
If I could give no stars I would
If I could give no stars I would, they like asking you questions from no reply emails so you can’t even answer them, I think it’s a way of ripping people off and saying it’s the customers fault for not replying
14. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von EnergyAustralia
Hi Matthew 👋 Thank you for your feedback. I am so sorry to hear that the way we contact and ask for details is not clear on how to respond or where can contact us. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Matt.
Antwort von EnergyAustralia
Hi Geoff👋 Thank you for sharing your feedback with us. We are so pleased to hear that it was easy to make changes online. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Matt.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.