I was able to speak with a lovely lady who explained everything to me. However the actual details, such as the times for peak, off-peak & shoulder are not on the website (& it wasn't clear if I would... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Excellent customer service, so helpful and professional. The customer service person clearly explained the process of switching plans and efficiently took me through the email links to make the requir... Mehr ansehen
Unternehmen hat geantwortet
Jeremi gave me an enormous amount of help with both the Gas & Electricity Plan change. I found the computer process onerous & would not have navigated the proper selections without her assistance. T... Mehr ansehen
Unternehmen hat geantwortet
As a senior (very) woman I usually do things like this over the phone - but I found that your setup was easy to follow so I tried (successfully!) online and found it to be quite easy. Having said tha... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
EnergyAustralia provides electricity and gas services to homes and businesses throughout Australia.
Kontaktinformationen
3000, Melbourne, Australien
- energyaustralia.com.au
4.3
Hervorragend
6123 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Easy to complete the form
27. Januar 2026
Antwort von EnergyAustralia
Hi Roman👋 Thank you for sharing your feedback with us. We are so pleased to hear that the form was easy to complete! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
Communication
Friendly ,knowledgeable phone communication when changing plan. Simple online procedure to follow.
27. Januar 2026
Antwort von EnergyAustralia
Hi Neil👋 Thank you for sharing your feedback with us. We are so pleased to hear you had such a great overall experience dealing with us!
Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
Antwort von EnergyAustralia
Hi Arthur👋 Thank you for sharing your feedback with us. We are so pleased to hear changing your plans was easy!
Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
Very difficult on line.
Very difficult on line.
Could not find the actual rates
Needed the guidance of your phone help to get it done.
on line info is obscured and hopeless as it presents 20+ plans to print. No way an ordinary user could do this. Too complex.
27. Januar 2026
Antwort von EnergyAustralia
Hi Gary 👋 Thank you for your feedback. I am so sorry to hear about the difficulty you had using our website to find the right plan/rates. We will certainly take this on board to try and improve the online user experience.
Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Ally
The consultant was very helpful and…
The consultant was very helpful and very patient. The system for accepting a plan has been simplified and even I could manage it. Thankyou
27. Januar 2026
Antwort von EnergyAustralia
Hi Margaret👋 Thank you for sharing your feedback with us. We are so pleased to hear you had a great experience speaking with our team and that you find the plan acceptance process simple to action!
Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
Easy to sign up and review plans
Easy to sign up and review plans. Shame Energy Aust didn't notify me of a cheaper Seniors rate, i had to find it myself.
25. Januar 2026
Antwort von EnergyAustralia
Hi Mark 👋 Thank you for your feedback. I am so sorry to hear that you were nor notified directly of cheaper plans, as it is on the front page of the bills if there is a cheaper plan based on your usage and tariff. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Matt.
Antwort von EnergyAustralia
Hi Haolan👋 Thank you for sharing your feedback with us. We are so pleased to hear that so far everything has been good!
Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
Antwort von EnergyAustralia
Hi Marilyn👋 Thank you for sharing your feedback with us. We are so pleased to hear the information was easy to understand!
Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Ally
Antwort von EnergyAustralia
Hi Naomi👋 Thank you for sharing your feedback with us. We are so pleased to hear that you have found your experience so easy! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Hayley
So far so good --hope everything works…
So far so good --hope everything works out OK and I hope you're better than Engie
23. Januar 2026
Antwort von EnergyAustralia
Hi Kev👋 Thank you for sharing your feedback with us. We are so pleased to hear that you've had a great experience so far. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Hayley
I'm unable to choose the date I move in…
I'm unable to choose the date I move in to the house so I'll be 1 day without electricty coverage. The electricity disconnection date can only then be disconnected 4 days after I leave the current house (despite being on a smart meter meaning no one needs to read it in person), similar the gas can only then be disconnected 5 days after I leave the current address.
23. Januar 2026
Antwort von EnergyAustralia
Hi Andrew 👋 Thank you for your feedback. I am so sorry to hear that you are not happy with the move in/move out process. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Hayley
this company make it very difficult to…
this company make it very difficult to communicate with 45 time they sent invalid codes for sign in .
23. Januar 2026
Antwort von EnergyAustralia
Hi Loretta 👋 Thank you for your feedback. I am so sorry to hear that you are having issues logging in. Please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au with any issues you are facing. - Kevin
Antwort von EnergyAustralia
Hi Briony 👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a good experience calling us. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
Pretty easy to use and hopefully will…
Pretty easy to use and hopefully will save me some money.
23. Januar 2026
Antwort von EnergyAustralia
Hi Beverley👋 Thank you for sharing your feedback with us. We are so pleased to hear that you found our website easy to use. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
Happy long time customer…
I have been a happy long time customer of Energy Australia and always have best plan rates.
23. Januar 2026
Antwort von EnergyAustralia
Hi Lyn 👋 Thank you for sharing your feedback with us. We are so pleased to hear that you are happy with our services. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
Antwort von EnergyAustralia
Hi June👋 Thank you for sharing your feedback with us. We are so pleased to hear that! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Easy to complete...
22. Januar 2026
Antwort von EnergyAustralia
Hi Ross👋 Thank you for sharing your feedback with us. We are so pleased to hear that! Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au -Nick
Very easy to change online and that…
Very easy to change online and that Energy Australia pointed out that we could be on a cheaper plan.
22. Januar 2026
Antwort von EnergyAustralia
Hi Merrien 👋 Thank you for sharing your feedback with us. We are so pleased to hear that you found using our website easy. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
excellent service from company service delivery team members
Excellent service from company reps, found the right plan for us... no waiting time for contact with customer service team member... Sad we lost the .66 rebate on our solar system... now 1.5c/kw...
21. Januar 2026
Antwort von EnergyAustralia
Hi Russel👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a good experience speaking with us. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
Good to talk first on phone with Energy…
Good to talk first on phone with Energy Aust. rep who guided me with information to fill in form on the internet which was successfully sent
21. Januar 2026
Antwort von EnergyAustralia
Hi Patricia👋 Thank you for sharing your feedback with us. We are so pleased to hear that you had a good experience when you contacted us. Should you require any assistance with your accounts, please don’t hesitate to contact us on 133 466 Monday – Friday 8am - 7pm AEST, via Facebook Messenger here: https://bit.ly/3hj9IwF or by emailing us at: enq@energyaustralia.com.au - Kevin
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.