More comprehensive written instructions for assembling a double bed would have been more helpful. It’s also not clear from instructions which way up the side supporting panels should be. Otherwise p... Mehr ansehen
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Das sagen Bewerter
Really liked the bed when it arrived, particularly the colour. The slats are very heavy duty and it was easy to out together except no instructions for the middle support for the Super King size we... Mehr ansehen
Unternehmen hat geantwortet
Well packaged to prevent any damage. It took about 30 mins to unpack and layout pieces. It took about 30 mins also to assemble the pieces. It was a considered purchase but on reflection. Good choice M... Mehr ansehen
Beautiful bed, Hannah was great and super helpful with my custom order. Their delivery company was awful though and actually broke the bed whilst attempting to assemble. My husband was able to fix it... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Endurance Beds are a family run, online only retailer specialising in bespoke, well-crafted beds and comfortable, supportive mattresses based in the UK. Our range includes wooden beds, metal beds, upholstered beds (including bedsteads, ottomans and divans) and bunks. We have a wide selection of products on our website with many different sizes available as standard. If you were looking to create custom sizes, we can accommodate this. You may require this service if you were fitting a bed frame in a specific space or was looking for a long-term space-saving solution for your growing children. We also offer custom finishes on all products. Whether that be a Farrow and Ball painted finish on our wooden beds or a fabric for your upholstered bed base to match the interior of your bedroom. We are confident in our selection of products as we have taken time to source reliable manufacturers who are both flexible with their design and provide quality, long-lasting products. All products are made-to-order. In addition, we manufacture all the metal bed frames at our site here in Norfolk. To give our customers the confidence to purchase from us, we offer a 12 year guarantee on all bed bases. We owe this to the premium materials used by our experienced manufacturers and our own engineers. Our customer service team are on hand to speak with you about your requirements.
Kontaktinformationen
Westholme Nursery, 65 Station Road, Walpole Cross Keys, PE34 4HB, Kings Lynn, Vereinigtes Königreich
- 01553401844
- sales@endurancebeds.co.uk
- endurancebeds.co.uk
4.2
Gut
131 Bewertungen
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Antwort von Endurance Beds
Thank you for your very generous 5* review Christina.
We pride ourselves on the robust nature of our beds so to see reviews like yours is very satisfying for the whole team.
Have a great day!
Shane - Bedcare Ltd
Good communication
Good communication, even when the mattress was damaged on delivery they replaced it
21. Dezember 2022
Antwort von Endurance Beds
Thank you for your very kind review Hema.
We aim to provide a fantastic customer service including quick response times to issues. We are happy to see that you still rated the overall service 5* even when an issue occurred.
Unfortunately we are unable to avoid issues but as suggested we like to respond quickly and be transparent with progress.
Have a great day!
Absolutely dreadful service from this…
Absolutely dreadful service from this company. My worst online purchase experience EVER. Parts arrived damaged repeatedly, had to be remade, were incorrectly sized (I ordered a bespoke size which seemed to be beyond their capabilities), communication was terrible and I had to hassle to get any response. Took 3 months and 4 deliveries to finally get the parts to put the bed together.
30. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Endurance Beds
Thank you Emily for your review.
We are very disappointed to see you have provided us with a 1* star rating. We ordered replacement parts without question as they had arrived with you damaged. The part that then required replacing again was of no relevance to the short term structural integrity of the bed.
I apologise however we strongly disagree with you that our 'communication was terrible'. We responded to you quickly on the same day where possible without fail.
Overall we are disappointed with this review. Given that all issues are now resolved and you are in possession of your fabulous bed.
8 weeks and still no bed
It says 3 weeks for delivery, it's been 8 weeks ans still no bed. Emailed every week for past 5 weeks, kept getting told next week. 4 kids have been sleeping on mattresses on the floor, there's no space to move in the room.
18. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von Endurance Beds
Thank you for taking the time to place a review.
Looking into this, unfortunately the lead time on our handmade to order, metal quadruple bunk bed was incorrect on our website. While it read 2-3 weeks, this should've been 6-8 weeks. Our website team have now rectified this error.
The Christmas period must be taken into consideration when it comes to the eventual time taken for you to receive this product. You would've received this within the actual 6-8 week lead time should we have added this correctly to the website. Once again I apologise for the inconvenience.
Ongoing issues - bed yet to be finished
We ordered a bunk bed from Endurance Beds on 7th May. We are furnishing a new house and this was in anticipation of friends with kids staying in mid-July. We had a few false starts with delivery dates, and when the bed arrived it was minus the slats for the mattresses. We received these via another delivery but then it turned out one of the side rails didn’t have the holes drilled for the bolts and wooden dowels. We were bounced back and forth between Endurance Beds and their Manufacturer for 10 days, with both saying a new side rail had been dispatched, before we were called by the Manufacturer (interestingly Endurance Beds said they had no idea the Manufacturer got hold of our number) to say there had been a mistake, the side rail had not been dispatched, and they would manufacture and dispatch it forthwith. We have now received the side rail, but it is warped, and impossible to fit. Our friends with children have been and gone, we have made at least 25 calls to Endurance Beds along with multiple emails, and we have a bunk bed half constructed taking up our small spare room.
Edit: in response to the comment from the manufacturer below, the order no is #E1541. We eventually received the side rail we were waiting for so I have increased the star rating to 3. However, the whole experience was not great, especially when we were phoning between Endurance Beds and the delivery firm neither taking ownership when deliveries didn't materialise.
24. Juli 2022
Bewertung ohne vorherige Einladung
Antwort von Endurance Beds
Thank you for your review.
We are disappointed to receive a 1* review from yourself.
Unfortunately I cannot comment on the instances you advise above as I do not know your order. We would appreciate you taking the time to contact us to resolve your outstanding issue as we wouldn't want to leave you without use of our wonderfully strong bunk beds.
Bad timing for delivery
After waiting for six weeks for the bed to be delivered,they arrived this morning at 9.30 am, with no prior phone call, 1hr before delivery as promised. We were still in bed when it was deliverd, not pleased with this at all.
28. Februar 2022
Bewertung ohne vorherige Einladung
Antwort von Endurance Beds
Thank you for taking the time to place the review Vincent.
We are glad you received your order and can only apologise that the couriers did not perform their pre-delivery phone call. We can learn from this and will provide feedback accordingly to our couriers.
Thank you for once again for leaving the review.
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