EMaC Ltd Bewertungen 

Gina was both efficient and professional a true credit to your business. An extremely empathetic lady who listened and resolved my query. We need more people like Gina in the customer service world. Many thanks Gina.

I needed to ring EMAC today regarding ending a car service contract do to a change of car where a new contract will be taken out. The phone was answered quickly but then I had to go through a number of menu`s to talk to the right person ( Car service contract ) although it didn`t take long there seemed too many options. When I did eventually speak to the right person they were professional, polite and patient. My query was resolved quickly and I would recommend EMAC having used them many times before.

Operator was very helpful and made me feel comfortable

they took my money , no support , no replay .. nothing from them .. bad experience

My enquiry was dealt with very qickly by Laura who understood exactly what I wanted and actioned it very professionally. Many years of excellent service - many thanks Emac. John

Good customer service

Rang today to cancel service agreements spoke Jason got me straight to the point explained to me and took is time to talk about any arrangements as to why I had cancelled it was due to fact I had sold my vehicle he then cancelled my direct debits everything done and dusted in several minutes great customer service. 👌

I purchased a 3 year plan for wheels and paint £500 ish, used policy once in first year, sold car and due to T&Cs dont receive a refund for the remainder of the policy ! Not worth the paper its printed on and something like this should be on policy booklet not hidden in T&Cs,seems very underhand and would put me off using them for anything. Also the repair person had some very extreme views/ conspiracy theories and was very anti establishment! Which i can only presume is how the company feels as this person is representing them Avoid Avoid Avoid

Check out the phone system. (0) 330 099 6826 cuts off as soon as you press call. Even worse, 01270 505050, when your 5 options are given your unable to choose until all 5 have been given. They just make it as difficult and frustrating as possible. ***t company, end of.
Thank you James for your reply. WHY IS 03300996815 not displayed as the number to call instead of (0) 330 099 6826 that never rings out? How much commission do your car dealers earn each time they sell an EMaC Ltd agreement? It would seem that you are going to apply a cancellation charge on cancelling my agreement when all it takes are a few taps on a keyboard, another rip off James.

did'nt have a problem but needed some help changing my dd,solved in less than 2 minutes, all good,polite and helpful

From my bank statement, I found I had a duplicate car service plan. I called EMaC. The staff were extremely helpful in cancelling it for me and refunding the charges incurred. Very happy.

I took out a policy through BMW to cover wheel scrapes and dents. Had 2 items of damage to repair, both declined. One a very straightforward ‘scuff’ the other a chip which created some corrosion. I contacted BMW who said they no longer use this company (tells a story!) but they would pay for one of the wheels to be repaired, which I thought was fair. Still leaves me with the cost of a ‘scuff’ repair which is unacceptable. I have now cancelled the policy.

I found the staff member very helpful, the issue raised was sorted out in no time. Thank You!

After having a Maintenance Plan for a year it was time for the first service, and after a bit of faffing around I was final pointed at a website where I could book the service. Halfords was my option, so booked it in for last Saturday and dropped it off in the morning. Unfortunately Emac, according to Halfords (who I would never trust to work on my car), hadn't authorised the Service, so the work was not carried out, which resulted in a wasted Saturday! Needless to say I wasn't happy so thought since I've not actually used any part of the plan I would cancel it and get a refund, and this is where it really broke down. Emac told me to ring the leasing company, they told me to ring Emac (this was a to and fro of emails and calls), and I eventually got through to someone at Emac who said they could cancel the plan, but no refund would be offered, when I was explaining what had happened with Halfords they told me that I should have told Halfords to ring them - why would I know to do this when I've booked through the Emac system and received confirmation of the booking?

So in summary, I've shelled out £615, had terrible customer service, wasted a Saturday, and now have to decide to carry on with this unprofessional outfit to actually get a service done, or cut my losses and just get shut of them and have to spend another couple of hundred on a service with a quality outfit.

Explore all your options before you take out a Service/Maintenance Plan with Emac, they look and sound professional, but it's an absolute shambles that will fleece you and not give a single thought to providing you good service!

Great experience dealing with Lady representative. Just change of reg on new car. This was done without problems thankyou

On more than one occasion I have contacted Emac by phone to cancel service plans due to a change of vehicle in order to take out another one. It has not always been possible to simply transfer plan funds to another vehicle. Emac have always responded very quickly and implemented the cancellation and returned funds directly into my bank account within 5 days. This is what great customer service is about, helping customers.

The customer services representatives are always polite and helpful

Had a great phone call with kay today regarding the cancellation of my service plan on my kia rio which I have part ex for a new car , it was a pleasure to deal with someone so professional , courteous, and helpful , I am now confident my refund will be received soon .
Update to the above
On Tuesday 13th October I phoned emac to ask for cancellation of a service plan on my previous car , I spoke to kay who was very helpful and assured me the necessary action would be made.
On 14th October I received an email stating that the cancellation had been done and I would receive any money owed to me.
On 16th October a credit of£212 was made to my bank account.
This was an excellent 5*+ service and many thanks to kay for her prompt and efficient action in this matter, I will definitely use emac for my next service plan and would recommend them to anyone
Thank you
Steve Jones
Wirral
Steve Jones
Wirral

DON’T WASTE YOUR MONEY!! And don’t fall for all these probably fake ‘positive’ reviews! Scam of a company, that will just pass the blame to a single person working there while a family is 100’s of pounds down! Customer service is horrendous and once you’ve paid them and passed the 14days they will do nothing to correct anything. I for one will be telling every single person I know to stay well away from these!

This is a scam! I am chasing my cosmetic repair for 2 months now. Avoid at all cost, you could spend your money in better ways!