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At Elite Spin, we approach online gaming with the precision — where every detail matters and fairness is elementary. Our platform combines a refined selection of games, secure transactions, and attentive customer support to ensure each player’s experience is both seamless and trustworthy. With a commitment to transparency, responsible gaming, and prompt assistance, Elite Spin invites you to enjoy the thrill of the game — confidently, intelligently, and always in style.
2.3
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Hat 80 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
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This is ridiculous! I have already sent FOUR emails asking you to close my account, and you keep telling me to wait for an email. I don’t want your spins, bonuses, or anything else. I want my account CLOSED. Stop sending me in circles and actually deal with my request. Please close my account immediately.
Stay well clear all AI generated
Complete con
Antwort von Elite Spin
Dear Matty,
Thank you for your feedback — we appreciate you taking the time to share it.
We want to reassure you that our platform is fully regulated, transparent, and operated by real support specialists.
If something in your experience seemed unclear or incorrect, we are always available to assist you directly and provide precise, case‑specific information.
Best regards,
Elitespin Casino Team
Elite spins , just another crooked Casino avoid them . Even when I asked for a refund , because I didn't want any bonuses. One said I couldn't get one had to play out the money. So I did. Then I complained about it another one said why didn't I ask for a refund. Plus saying someone had won 160.000 on a casino game.now k have been told that fake casino,s. Will come up with exaggerated wins . Especially the unimaginable very high wins. So don't touch them with a barge pole. Avoid them like the plague. Fraudulent company
Antwort von Elite Spin
Dear Andy,
Thank you for sharing your feedback — we appreciate you taking the time to express your concerns.
We want to reassure you that we are a fully regulated and fair platform, operating strictly under the rules and requirements set by our regulator. All actions taken on accounts — including bonus handling, refunds, and withdrawals — follow these rules and are never applied arbitrarily.
Regarding bonuses, every player has full control over whether to activate or decline them. If a bonus is active, its conditions — such as wagering requirements, stake limits, or maximum payout rules — are clearly described and available to every player before gameplay begins. A bonus can also be cancelled if a player does not wish to use it.
Best regards,
Elitespin Casino Team
I joined in April and used a card the card that I used ended up damaged (the numbers where not visible) so in July I made a deposit from my other bank that was fine I won 11 thousand I verified the card I used to make that deposit no problem then I was asked to verify the damaged card I send a picture of the damaged card along with the transaction plus statement and a load of other stuff to verify it . The winnings were then taken from my account apart from my deposit from the card I used to make the deposit. How is this fraud ?? The elite spins casino is nothing but a scamming company I advise anyone thinking of joining don’t do it at all costs
Antwort von Elite Spin
Dear Kevin,
We want to clarify that any action taken on a player’s account is never carried out without a documented basis. All procedures — including verification and any review related to payments — follow strict regulatory rules and the Terms & Conditions accepted upon registration.
We do not support any form of fraudulent behaviour and act strictly within compliance requirements. If winnings are ever adjusted or withheld, this is only done when there is a clear and verified reason connected to the account’s payment history or verification status.
If you would like more detailed information about the actions taken regarding your account, our support team is always available to assist you.
Best regards,
Elitespin Casino Team
⚠️ Do not deposit — my experience with this casino has been extremely concerning.
horrible scammers
They allowed me to withdraw £100, but after I deposited more money and tried to withdraw a bigger amount, they refused to pay my winnings. They cancelled my withdrawal and put the money back into my casino balance without giving me any explanation, asking for any reason, or properly informing me.
The live chat is completely unhelpful. They claim they are real people, but the responses feel like automated replies because they avoid answering simple questions and just keep saying someone will contact me by email.
I have uploaded all the documents needed to verify myself, including 4 proof of address documents, my ID, passport, and other verification documents. Despite this, they keep rejecting my documents without explaining what is wrong. They ignore my emails and do not provide a proper solution.
My experience is that they encourage you to deposit more and more money, but when you try to withdraw a larger amount, they create problems and refuse to pay.
I have still not received my winnings. I would strongly advise others to be very careful before depositing money.
Antwort von Elite Spin
Dear Kamila,
We want to clarify that we do not support any form of scam, and all withdrawal procedures are handled strictly according to regulatory requirements and our Terms & Conditions.
In some cases, additional verification is needed before a payout can be completed, and this is a standard part of compliance for every licensed platform.
Regarding documents, not all submissions always meet the required criteria. The verification rules are clearly defined, and if something is missing or unclear, the casino may request updated or alternative documents. This is done to ensure full compliance, not to delay payments.
We will review your communication with our team, and if anything needs improvement, it will be addressed.
Best regards,
Elitespin Casino Team
Absouloute rubbish .gives you a win then takes it all without any decent returns or any bonuses landing they are consistently spun out and the reels spin really fast as soon as it comes to the bonuses so they mostly spin out .does not give anything above x1 if at all .not had a good Experience here at all .I will no longer be playing this site Absouloutely outrageous.
Antwort von Elite Spin
Dear Kelly,
Thank you for your feedback.
All our games are provided by certified developers and operate strictly on Random Number Generator (RNG) technology, meaning every spin, bonus is entirely random and cannot be influenced or controlled. Long sequences of low wins, dead spins, or bonuses that pay less than expected can happen naturally due to volatility, not manipulation.
If you would like us to review your individual case, please contact our support team directly so we can identify your account and check the relevant gameplay logs.
Best regards,
Elitespin Casino Team
Stay well clear from this casino they refused to delete your account. They ignore you on numerous occasions they’re outrageous. Everything is AI. The games are all pre-recorded stay well clear
Antwort von Elite Spin
Dear Jonathan,
We are delighted to hear that your withdrawal was processed smoothly.
Your satisfaction with our cashout system means a lot to us. Thank you for choosing to play with us.
Best regards,
Elitespin Casino Team
Actually a really good customer service section for this website. All withdraws have arrived within a couple of days. There is a small amount missing from bank transfer but that’s due to it being overseas I believe. Overall a decent experience with smaller withdraws and it’s nice they offer 20 minimum withdraw rather than 100 like most.
Antwort von Elite Spin
Dear James,
Thank you for sharing your positive experience with our support team and withdrawal processes.
We are glad to hear that your cashouts have been processed promptly.
Thank you so much for your feedback. We hope your next sessions will be even greater.
Warm regards,
Elitespin Casino Team
Please, everybody do not use them. They will not pay you the right amount of what you've won. You win one amount and withdraw and they pay you a separate amount. They try to blame your bank and then the bank says it's not them. It's their side, they say it's them changing your currency, what by law, they're not allowed to change currency. If you've got If you're planning in a different currency, so they're just completely flawed.Just stay away stay away
Antwort von Elite Spin
Dear Customer,
Thank you for sharing your feedback.
All payments are processed strictly according to regulatory rules and the Terms & Conditions. The exact amount won by a player is always sent from the casino side without alteration.
Any difference that may appear can result from the payment provider, which may apply currency conversion or processing fees — a standard and legally permitted procedure in international transactions.
Best regards,
Elitespin Casino Team
Do not play on this site. There are huge wagers behind the bonuses. I completed my wager and had £990 balance available bonus restricted free. When I submitted my withdrawal it was rejected and I was told to contact chat. They then proceeded to deduct £940 from my balance and allow me to withdraw £50. Then I had 10 free spins, I won £155, went to chat and asked what my wager was? It was only £6742... not much. Cash bonuses hidden with maximum amount of withdrawal. All sites I have played on when you complete your wager the funds are yours. The chat is hopeless, no help at all. I have much better things to do with my time than to build a balance that is going to be deleted. Freespins 😆😅 I better start working on that huge wager to see if I can get a £10 withdrawal. Honestly stay away from this site. The welcome bonuses are on paper great but in reality HORRENDOUS. THE ONLINE SUPPORT I am lost for words. It goes beyond tedious and they will keep kicking you out as well. Massive plus, I hadn't deposited loads. Disappointing, Impossible targets. I am actually gutted that I have to give them even 1 star. I am more than happy to back up my review or chat to anybody with anything of any use from the website to say. I screenshotted my conversations. Always happy to chat 🤡
Antwort von Elite Spin
Dear Shona,
Thank you for sharing your detailed feedback.
We understand how frustrating it is to see a substantial balance adjusted after dedicating time to clearing a wagering requirement, and we appreciate the opportunity to clarify how these promotions operate.
We want to firmly state that all financial transactions, including promotional adjustments, are executed strictly according to the established rules of our platform. Certain promotional offers, such as specific sign-up packages or free spin campaigns, carry predetermined maximum win limits or cashout caps tied to their wagering conditions. These parameters are standard across the industry to balance promotional play and are clearly detailed in the terms attached to each bonus. When a rollover is completed, any amount exceeding that maximum cap is adjusted, which explains the outcome you experienced.
Regarding your interaction with our support team, we are genuinely concerned by your description. Our team is fully prepared to thoroughly investigate this situation to see why your connection was interrupted and to evaluate the quality of the guidance provided. We stand behind the fairness of our terms, but we always want our communication to be clear and respectful.
Best regards,
Elitespin Casino Team
Bad customer service, taking ages to withdraw and pawned off to loads of “customer service” advisers
Antwort von Elite Spin
Dear Loz,
Thank you for your feedback. We sincerely apologize if your recent interaction with our platform felt drawn out or if the transition between different agents caused frustration, as this is certainly not the streamlined service we aim to provide.
We want to assure you that we are entirely open to reviewing our support team's performance, and we will look into this internally to ensure our care remains efficient.
Regarding financial transactions, all withdrawals are handled strictly according to the transparent timelines outlined in our website's terms, which are readily available to all users. Please keep in mind that once a payout is approved on our end, the final processing window often depends on external banking networks and payment provider queues.
We appreciate your patience, and we are fully committed to refining our processes to make your future interactions much smoother.
Best regards,
Elitespin Casino Team
They don’t close my account after several requests. This sould tell you enough about what kind of casino this is.
update;
I asked them where they got their gambling license. They refuse to tell me.
Do yourself a favor and play somewhere else.
Antwort von Elite Spin
Dear JT,
Thank you for reaching out and sharing your concerns. We take feedback regarding account management and transparency very seriously, and we want to assure you that our platform operates strictly under gaming regulations with fully verifiable licensing.
We are genuinely concerned to hear that you have experienced difficulties with your closure requests. Our support channels are fully open and dedicated to assisting players with these processes, and we never intentionally withhold or delay administrative actions.
We are completely ready to help resolve this for you immediately. Please connect with our primary help desk with your account details so we can thoroughly review your submission, provide you with the exact licensing information you require, and ensure your account is closed without any further delay.
Best regards,
Elitespin Casino Team
UPDATE IGNORE THERE REPLY TODAY I JUST ASKED FOR ACCOUNT TO BE CLOSED AGAIN AND WHAT THEY HAVE SAID BELOW IN REPLY IS ALL LIES THEY HAVE AGAIN SPOUTED THE SAME NONSENCE AND ACCOUNTS NOT GETTING CLOSED.Dont know about withdrawels,but to verify its some amount of documents,but ive told them i have a gambling problem and its 4 days now and they keep saying the same old garbage,feels like there delaying but wont be playing there again anyway.Ill update review score if account gets closed but 4 days, cant see it.
Antwort von Elite Spin
Dear Alfie,
Thank you for your feedback. We take all matters regarding responsible gambling and player well-being with the utmost seriousness, as providing a safe environment is an absolute priority for us.
We are genuinely concerned to hear about your experience, as requests of this nature are meant to be handled with urgency. We want to assure you that we are not indifferent to these issues, and we will 100% investigate your case internally to check exactly what happened and ensure everything is properly addressed on our end.
Please reach out to our primary support desk with your account details so we can look into this immediately, verify your status, and make sure your request is completely fulfilled without any further delay.
Best regards,
Elitespin Casino Team
So I made around 4 or five deposits at one stage i got 7 bounus rounds which payed absolutely nothing and in my first deposit I won 800 pound and when I was close to completion off the wagering it deadspinned 800 pound I've played at enough casinos to no this one is dodgey stay clear folks
Antwort von Elite Spin
Dear Michael,
Thank you for sharing your feedback. We understand how frustrating it can be to watch a high balance go down, especially when you are close to completing your wagering requirements.
However, we want to firmly assure you that our casino operates with complete integrity. All our games are powered by certified Random Number Generators, meaning every single spin is completely random and unpredictable, regardless of your balance size. When playing with an active bonus, wagering requirements are a standard condition across the industry, and unfortunately, game volatility means that dry spells can happen at any stage of the session.
We appreciate your time, and we wish you better luck and more consistent sessions in the future.
Best regards,
Elitespin Casino Team
Amazing support
Awesome bonuses
Smooth deposit
Antwort von Elite Spin
Dear Gemma,
Thank you for this fantastic feedback!
It's wonderful to see our customer service team and reward system are hitting the mark perfectly.
We're delighted that the payment process feels effortless on your end.
Kind regards,
Elitespin Casino Team
I’ve tried a few casinos already, this is my 3rd one. Usually just spend some chill afternoon time there.But elite spin surprised me… got an actual gift delivered not just some bonus that you lose in 3 mins lol
way more fun + feels personal tbh
thx guys, didn’t expect that 🙌
Antwort von Elite Spin
Dear John,
We're absolutely thrilled to hear about your experience with us!
It sounds like we've managed to create something special that goes beyond the typical online gaming experience. Those personal touches really matter to us, and we're delighted they made such an impact.
Your appreciation means the world to our team!
Best regards,
Elitespin Casino Team
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