Although the bottoms come up smaller than normal UK sizes they are stunning When I did have sizing issues it was sorted straight away with a new size sent out and discount code for next box These l... Mehr ansehen
Unternehmen hat geantwortet

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Although the bottoms come up smaller than normal UK sizes they are stunning When I did have sizing issues it was sorted straight away with a new size sent out and discount code for next box These l... Mehr ansehen
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Such a wonderful company! Super comfy and beautiful lingerie sets, the parcels come with little goodies like flowers and face masks - all vegan which is so considerate! The sets fit perfectly and are... Mehr ansehen
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So I posted a 5 star review based upon ordering and Aftersales, the fantastic customer service from Summer and her team, and the speedy delivery and beautiful packaging. Well, my wife opened her “g... Mehr ansehen
Unternehmen hat geantwortet
Really disappointed with this subscription. The underwear itself isn’t particularly good quality and the sizing seems really off. The postage also states 2–3 days, but I’ve been waiting almost... Mehr ansehen
Unternehmen hat geantwortet
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 95 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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I really loved the first box the quality is excellent. Everything is so pretty unlike anything you can buy in a store. The packaging was so nice the little extras make the whole experience of getting new underwear feel special. Can't wait for the next box

Antwort von Elia
Wow what a wonderful piece of lingerie, just the little added extras just make your wife feel special. Maybe some beauty samples face cream eye mask ,face mask samples make that added specialness

Antwort von Elia
I've had a monthly subscription for over a year, and it's been such a good investment. I've loved every set, even in colours I never thought I would wear. And the little treats they leave in their boxes are so nice... I have a scrunchie collection now, ready for the summer! Love, love, love, couldn't recommend it more.

Antwort von Elia
Love the product, wife always looks forward to it arriving
2 months in a row I’ve needed to chase for delivery as not arriving when it should

Antwort von Elia
Excellent customer service and great quality products

Antwort von Elia
Received my order today. Stunning. Contacted customer service due to briefs being a little snug (my fault). They have amended my future orders to the next size. Lovely messages and quick response. Cannot wait for my next delivery. Thank you.

Antwort von Elia
What a rip off, says £20 per month then they take over £30 off your card for the second order, the underwear is the flimsy type you can can get off of Temu cheaper, dont waste your money!

Antwort von Elia
Great value for money beautifully packaged and great quality set with a few wee extras

Antwort von Elia
Complete scam! Be very careful! The bra recieved on first order is horrendous quality. Horrible cheap, rough nylon with no give. Completely sized wrong and unwearable. On trying to return and cancel subscription i have been completely ignored. They have even taken a second payment now which I have had to report as fraud due to them ignoring all communications to cancel. All emails to info@ ignored. Messages to their fake helpdesk ignored except for one. I had, again, asked to cancel - about 2 days later I had a message saying 'may I ask if everything is OK with your box? Is there anything I can help with?'. Completely random as my message was to cancel and return the terrible items. Obviously I replied negatively which has, yet again, been ignored. I can only assume all other reviews are fake. DO NOT BUY OR SUBSCRIBE TO THIS!!!! YOU HAVE BEEN WARNED!

Antwort von Elia
I decided to treat myself to the Secret Garden set and further subscriptions. After placing the order it arrived much quicker than I expected it to.
The size of the bottoms are true to size and the over all quality of both bra and bottoms are really good.
I had made a mistake with the size of the bra and emailed to find out how I could go about sending it back for an exchange. Stacy got back to me very quickly and although they didn't have my exact size, Stacy suggested I might like to try the "sister" size to my usual size. I went up a band size and down a cup size in the hopes that would fit just as well. That was then sent out super speedily and fits perfectly.
Thank you for great service. I'm looking forward to my next delivery!

Antwort von Elia
Very good products and the team is so helpful, patient and accomodating.
I had issues with the bra size on the set I had purchased but they dilligently worked with me to help me find the correct size.
Excellent support and product, would 100% reccomend.

Antwort von Elia
Really disappointed in the quality. The sheer textile is quite pretty, but the back of the pants and bits of the bra besides the sheer cups, are awful and look like they belong on a costume. After buying lots of good quality lingerie from Lounge lately I thought this would be a nice way to keep getting regular pretty sets for a decent price, but my god please just shop at lounge. You'll get similar (better) designs, made with quality materials that actually look and feel good.

Antwort von Elia
Absolutely beautiful lingerie. Such a shame it took just under 3 weeks from ordering to arrive.
With this said, their customer service team are really understanding and friendly.

Antwort von Elia
The company are a scam do not touch them with a barge pole, they took money I didn't get the products paid £31 and they gave me a refund of £6.40, do not get anything form them they will rob you blind.
DO NOT GET ANYTHING FROM THEM.

Antwort von Elia
So difficult to get this right (with both style, taste, and size) and somehow they have and then some! They’ve managed to design a surprise box of lingerie which is so classy and fits like a glove. Such a wonderful idea to subscribe to something elegant just for you as a treat each month and the packaging is so cute. Also super responsive on Instagram! Definitely keeping my subscription 🩷

Antwort von Elia
A bit of a rocky start but down to royal mail who are dyer atm in all respects. Customer Service absolutely fantastic at Elia. I actually really enjoyed my conversations with Summer, it felt like actually talking to someone who cares. People are so quick to write off companies at the slightest inconvenience but forget to give newly established or small run business's a chance and grace. Make sure you MEASURE your size to avoid the faff of replacement. We all know as women that it doesn't matter what cup and back we think we are, they change from different companies. My fit was actually perfect, comfortable and I'm feeling rather special wearing a matching fancy set. The little extras are a cute touch, but I can't believe people are leaving out stars because they didn't get the same colour bobble or one less faux petal. BE REAL you are buying lingerie everything else is a bonus. Quality is beautiful, quaint and cute little touches, I love the whole seasons theme, I just think it's a fabulous idea. And I love having something to look forward to every month. Very happy and loyal customer, I wish you all the best.

Antwort von Elia
Very nice sets … fantastic customer service probs the best I’ve had! Lovely overall

Antwort von Elia
Beautiful lingerie that fits perfectly. Don’t know I’m wearing it.

Antwort von Elia
Saw this company online and was sceptical but loving nice lingerie I would give it a go. Order is simple they ask sizes obviously and preference to briefs. It’s comes boxed beautifully and when opened it looks fantastic. A nice little right up with little keepsake flowers and petals that can be scattered on a bed or floor to create ambiance. There’s beautiful bra and panties and scrunchie which coordinates to your colours. This month I even had stockings in the box. It’s a real confidence boost it makes you feel fabulous and feminine. It’s top quality and well made can’t recommend enough. Thank you so much

Antwort von Elia
Good quality, nice fabrics and colours .
Good communication!!!

Antwort von Elia
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